Senior Retail Operations Coordinator
About the role
Spier & Mackay is looking for a highly organized and proactive Senior Retail Operations Coordinator to support the day-to-day execution and operations of our retail stores. This role is ideal for someone with strong retail coordination experience who thrives in a fast-paced environment and can balance store operations, communication, merchandising execution, staffing coordination, and operational support across multiple locations. The ideal candidate is detail-oriented, solution-driven, and able to keep retail operations running efficiently while maintaining the elevated customer experience and brand standards Spier & Mackay is known for.
Key Responsibilities Coordinate daily retail operational tasks across store locations Support store openings, launches, and operational rollouts Assist with staffing coordination, scheduling support, onboarding, and internal communication Monitor inventory movement, stock replenishment, and store supply needs Ensure stores maintain visual merchandising and operational standards aligned with brand guidelines Work closely with retail leadership to improve operational efficiency and customer experience Coordinate shipping, transfers, and inventory-related communication between stores and warehouse teams Support promotional execution, markdowns, and seasonal retail initiatives Assist with retail reporting, sales tracking, and operational analysis Troubleshoot store-level operational issues and escalate when necessary Help maintain retail procedures, documentation, and operational consistency across locations Qualifications 3+ years of retail operations, retail coordination, or store management experience Strong organizational and multitasking abilities Excellent communication and problem-solving skills Ability to work in a fast-paced retail environment with shifting priorities Experience coordinating multiple projects and store initiatives simultaneously Strong understanding of retail operations, inventory flow, and customer service standards Proficient with Excel/Google Sheets and retail systems Menswear or fashion retail experience is considered a strong asset
About SPIER & MACKAY
SPIER & MACKAY, makers of luxurious handmade dress shirts offer online and in-store both off-the-rack and custom dress shirts at an accessible cost. Every single shirt we make follows a traditional handmade process from the cutting of the cloth to the attaching of the buttons. Why does great fitting, high quality menswear cost so much? The truth is it doesn't have to. Bloated distribution models, unnecessary markups and greedy profit margins all lead to artificially inflated prices. Like you, we appreciate a great fit, subtle details and overall better quality of luxury garments, but can't justify their high cost. Our goal when we started SPIER & MACKAY was clear. Disrupt the broken, traditional menswear model and really deliver exceptional value and a great experience to our customers.
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Senior Retail Operations Coordinator
About the role
Spier & Mackay is looking for a highly organized and proactive Senior Retail Operations Coordinator to support the day-to-day execution and operations of our retail stores. This role is ideal for someone with strong retail coordination experience who thrives in a fast-paced environment and can balance store operations, communication, merchandising execution, staffing coordination, and operational support across multiple locations. The ideal candidate is detail-oriented, solution-driven, and able to keep retail operations running efficiently while maintaining the elevated customer experience and brand standards Spier & Mackay is known for.
Key Responsibilities Coordinate daily retail operational tasks across store locations Support store openings, launches, and operational rollouts Assist with staffing coordination, scheduling support, onboarding, and internal communication Monitor inventory movement, stock replenishment, and store supply needs Ensure stores maintain visual merchandising and operational standards aligned with brand guidelines Work closely with retail leadership to improve operational efficiency and customer experience Coordinate shipping, transfers, and inventory-related communication between stores and warehouse teams Support promotional execution, markdowns, and seasonal retail initiatives Assist with retail reporting, sales tracking, and operational analysis Troubleshoot store-level operational issues and escalate when necessary Help maintain retail procedures, documentation, and operational consistency across locations Qualifications 3+ years of retail operations, retail coordination, or store management experience Strong organizational and multitasking abilities Excellent communication and problem-solving skills Ability to work in a fast-paced retail environment with shifting priorities Experience coordinating multiple projects and store initiatives simultaneously Strong understanding of retail operations, inventory flow, and customer service standards Proficient with Excel/Google Sheets and retail systems Menswear or fashion retail experience is considered a strong asset
About SPIER & MACKAY
SPIER & MACKAY, makers of luxurious handmade dress shirts offer online and in-store both off-the-rack and custom dress shirts at an accessible cost. Every single shirt we make follows a traditional handmade process from the cutting of the cloth to the attaching of the buttons. Why does great fitting, high quality menswear cost so much? The truth is it doesn't have to. Bloated distribution models, unnecessary markups and greedy profit margins all lead to artificially inflated prices. Like you, we appreciate a great fit, subtle details and overall better quality of luxury garments, but can't justify their high cost. Our goal when we started SPIER & MACKAY was clear. Disrupt the broken, traditional menswear model and really deliver exceptional value and a great experience to our customers.