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This Position reports to:

EL Sales Support Manager - Pre-Sales

As a Sales Support Specialist, you are responsible for end to end support of products/systems/services for Emergency and Hazardous location lighting in accordance with strategy. You build long term customer relationships and manage resolution to specific customer needs and issues. You identify and develop sales opportunities.

This role is contributing to the Electrification, Smart Building division and is located in Dorval.

The work model is hybrid, with 3 days per week at the office.

Responsibilities:

• Quote products/systems/services to customers and market partners in alignment with departmental directives (Sales margin analysis and overage approval).
• Establish and maintain effective customer relationships to understand customer needs, promote customer understanding of full product/systems/ services offering, and align to provide a solution.
• Ensure a positive customer experience throughout the sales process.
• Processing and regular status reviews of orders, in alignment with KPI targets, and propose alternative solutions in the event of problem status of orders.
• Create added value for the customer and ABB and ensure the successful outcome of transactions, contracts and proposals by using effective sales techniques and tools.
• Communicate details and delegate administrative and sub-departmental requests.
• Support and drive the development of new market opportunities in the designated regions and ensure know-how sharing and cross-collaboration with customers and market partners.
• Manage and support account/market partner returns and credit requests
• Support project activities when needed.

Requirements:

• Post-Graduate Education with a relevant experience (2 to 3 years)
• Comfortable with multiple technologies and computer proficient.
• Proficient with Microsoft tools including Word, Excel, PowerPoint as well as PDF Exchange Editor.
• Time and task Management.
• Advanced communication skills over multiple platforms (email, phone, Teams, etc..)
• Driven and motivated with the ability to proactively identify problems and bring them to the attention of management.
• Team mind-set with ability to work cooperatively with others.
• Knowledge in SAP and/or Salesforce

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.