KEY DUTIES AND RESPONSIBILITIES

RESIDENT RELATIONS:

• Responsible for ensuring a safe, secure environment for all residents. Complies with all levels of legislation.
• Oversees all aspects of operational programs to ensure that the programs and property consistently meet VRS’ expectations for a successful and profitable site, while ensuring the well-being and comfort of residents remains of prime importance.
• Ensures quality care and services are provided to residents. Monitors quality of care and services, reporting, planning, organizing, implementing, and evaluating remedial action and improvement plans (as required).
• Assesses, plans, implements, and evaluates all activities related to residents’ care including: Monitoring and recording pertinent residents care needs and reporting/referring to staff, family members and medical practitioners as required.
• Ensures the provision of meals for all residents utilizing the food plan provided. Ensures all Public Health regulations are maintained in relation to food storage, handling and preparation.
• Ensures the planning, implementation, and evaluation of a recreation program to meet the identified needs of the residents.
• Responds to resident or family members concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Director Operations.

FOOD SERVICES:

• Documentation shows compliance with requirements of environmental health offices in relation to safe food practices – including food premises permit, correspondence, inspection reports, and ensuring all staff have valid food safe training.
• Works alongside the Food Services Manager to supervise and coordinate all activities of food preparation and kitchen personnel.

LEADERSHIP:

• Coordinates with the Human Resources Department to develop creative and innovative programs and policies for the recruitment and retention of all staff.
• Represents Management at regular council meetings as required.

BUDGET & FINANCIAL:

• Assists with the preparation of the operating and capital budgets and receives budget approval from VRS.
• Prepares monthly variance report and submits with financial paperwork to Corporate Office for review.
• Adheres to budget and salary administration policies and practices for all staff members. Reports salary changes to the Payroll Department as required.
• Implements, evaluates, and controls payroll information practices for the site, ensuring that policies are administered fairly and interpreted correctly by all staff in accordance with VRS policies.
• Implements, controls, and evaluates Petty Cash funds for the residence. Maintains records as per Company policy and procedure and submits petty cash vouchers to VRS monthly.
• Provides VRS with required documents on a timely basis, including reports or letters with any municipal officials (e.g. health inspections, fire reports, building inspections or any matter as deemed the responsibility of the parent company).
• Responsible for residence and equipment maintenance, including evaluating plans, organizing, and controlling repair and replacement requirements. Ensures all capital purchases are budgeted and approved by the Director of Property Management.

MARKETING & OCCUPANCY:

• Coordinates with the Director of Sales & Marketing for the implementation of innovative and creative programs to attract and retain residents.
• Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.
• Conducts scheduled tours and acts as the primary source for all marketing

REGULATORY COMPLIANCE:

• Conducts duties in accordance with VRS policies and procedures, as well as government regulations, laws, and policies.
• Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations. Submits required reports to the Joint Health & Safety Committee, staff, managers, and VRS on a regular basis.
• Maintains confidentiality of all resident and staff files.

OPERATIONAL & ADMINISTRATIVE SYSTEMS:

• Plans, organizes, implements, controls, and evaluates staffing schedules for the residence. Reports the number of paid staff hours to Corporate Office on a weekly basis. Reports changes and/or problems with scheduling.
• Develops interview skills to ensure acceptable interviewing and hiring practices. Obtains senior management approval prior to hiring managers and ensures that all staff receives exit interviews.
• Acts as a counselor to staff in human resources and reports any difficulties to the Director Human Resources & Risk Management.
• Plans, organizes, and implements performance appraisals for all residence staff (annually or as required). Assists staff members in performance and career development activities including goal setting and skill development.
• Understands VRS policies and procedures as well as legislations relating to staff disciplinary matters within the site.
• Is familiar with the terms of the collective agreements (if applicable) and has primary responsibility employee disciplinary actions.
• Reports all disciplinary actions, including suspensions and terminations, to the Director Operations and the Director Human Resources.
• In conjunction with company-wide initiatives, plans, organizes, evaluates, and controls the inventory of residence supplies and equipment. Ensures sufficient inventory levels are in place to ensure the efficient and effective operation of the residence with the help of the Director of Property Management.
• Plans and organizes the space allocation for the site. Obtains all required approvals for renovations.
• Responsible for all residence maintenance requirements. Consults with the Director of Operations and the Director of Property Management for major repairs.
• Promotes conflict resolution in relation to staff, residents, and family members as needed.

QUALIFICATIONS:

• Actively pursues formal and informal continuing of education for both the maintenance and upgrading of their professional career.
• Understands the lines of authority, flexibility, and communications within the company and uses them effectively to meet their responsibilities.
• Applies their knowledge of current relevant legislations and VRS policies and procedures to meet professional and managerial responsibilities.
• Must demonstrate accountability for their actions.
• Must be able to prioritize and plan work activities to use time efficiently.

EDUCATION/TRAINING:

• University degree or diploma in nursing, social work, gerontology, hospitality, business, or any related field.
• Knowledge and proficiency of MS Office (i.e. PowerPoint, Excel, Outlook, and Teams).
• WHMIS Certificate
• Emergency First Aid CPR and AED Level 1
• Food Safe Level 2

The General Manager is responsible for the overall operation of the site, including resident care, recreation programs, health and food services, environmental coordination, and fiscal performance. Maintains a safe and secure environment for residents, visitors, staff, and other stakeholders. All duties are performed in the best interest of the residents and their families, and in accordance with VRS Communities vision, values, and mission statement.

Join the VRS Management Team!

At VRS Communities, our management team leads with compassion, integrity, and a deep commitment to inclusion. From our Directors to Site Supervisors and General Managers, every leader plays a hands-on role in creating safe, vibrant communities for persons with disabilities and seniors across BC and Alberta.

Our leadership team brings decades of experience in non-profit housing and care services, and they’re passionate about empowering staff to grow, innovate, and make a meaningful impact. Managers are approachable, mission-driven, and dedicated to continuous improvement—ensuring every employee feels supported and every resident receives exceptional care.

When you join VRS, you’re not just joining a workplace—you’re becoming part of a leadership culture that values people, purpose, and progress.

About VRS Communities

At VRS Communities, we believe in making the impossible possible. Since 1972, we’ve been committed to raising the standard of care and living for persons with disabilities — and more recently, for Seniors. As a non-profit with a business-minded approach, we reinvest in our communities, not shareholders.

With over 11 newly expanded independent and assisted living communities and more multi-generational developments underway, we’re proud to offer meaningful work environments where your efforts directly improve lives. If you’re passionate about inclusive care, community connection, and continuous improvement, we’d love to welcome you to the VRS team.