Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

Our company is looking for an experienced Business Analyst to partner with Stakeholders across the business in translating requirements across NetSuite and Shopify into actionable solutions. This role is crucially important to ensure a shared understanding of both the opportunities and the expected benefits of the planned solutions.

If you value working in a collaborative, dynamic environment, and enjoy proactive problem-solving to deliver valuable business outcomes, we want to hear from you. You will be working closely with business partners, developers, QA, and operations.

The Opportunity

• As the Business Analyst - IT, you will be responsible for the clear articulation and successful delivery of solutions to our stakeholders. You will:Engage stakeholders:
• Collaborate with stakeholders (business units, IT teams, senior management, external partners) to understand context and business needs.
• Document business requirements: Able to separate solution from requirement and succinctly capture requirements.
• Business Process Analysis: Document and analyse current business processes, workflows, and systems, identifying opportunities for process improvement and operational efficiencies through IT solutions.
• Design solutions: Prepare functional and technical specifications that translate business requirements into solutions that will meet those needs.
• Project Support: Provide ongoing support during the project lifecycle, from concept to delivery. Ensure solutions are delivered on time, within scope, and in alignment with business needs and IT standards.
• Testing and Quality Assurance: Assist in developing test plans and support the execution of UAT (User Acceptance Testing) to ensure the delivered solutions meet the defined requirements and quality standards.
• Change Management: Facilitate change management initiatives by ensuring the business is prepared for the changes introduced including user training and documentation.
• Continuous Improvement: Identify and promote opportunities for continuous improvement in business processes, technology adoption, and system efficiency.

About You

• You are an experienced Business Analyst that is able to deliver value in a dynamic and fast paced environment and have a bias for action.
• Strong communication: Clearly conveys complex ideas and requirements to diverse stakeholders, ensuring shared understanding and alignment.
• Analytical and critical thinking: Breaks down problems, evaluates options, and synthesizes data to recommend effective solutions.
• Stakeholder engagement: Actively builds relationships, facilitates collaboration, and manages stakeholder interests to achieve consensus.
• Requirements accuracy: Consistently produces precise, complete, and validated requirements that lead to successful business outcomes.
• Adaptability and continuous improvement: Responds positively to changes and proactively seeks opportunities to enhance processes and outcomes.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.5+ years experience as a Business Analyst or Functional Consultant, preferably with Retail experience.
• Demonstrated experience working across a variety of NetSuite and Shopify products.
• Demonstrated experience working on cross-functional projects with multiple stakeholders.
• Strong understanding of retail operations and IT solutions related to retail systems, e-commerce, inventory management, ERP, and point-of-sale systems.
• Strong organizational and time management skills with the ability to juggle multiple tasks and deadlines.
• Proficiency in project management principles, with the ability to manage smaller projects or work-streams within larger programs.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.