Warranty & Returns Coordinator
Top Benefits
About the role
Job Description Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include owners and operators in retail petroleum, including car washes, and commercial/industrial markets. Whether petroleum, or alternative fueling, our service model ensures customers’ needs and expectations are met.
We have remained focused on striving to provide the best service in the industry; this is driven by our employee’s passion, professionalism, and knowledge. We believe that our people are our biggest assets, and we are committed to providing continued education and opportunities for growth.
If you are looking for a dynamic organization, this is the opportunity for you. We are currently recruiting for a Warranty & Returns Coordinator to join our team in Saint John. The Warranty & Returns Coordinator is responsible for ensuring that warranty claims and material returns are processed promptly and accurately. This position works closely with internal teams, including our warehouses, purchasing, sales and service, to ensure that all warranty and return claims are managed in compliance with company and supplier policies and procedures.
Responsibilities
- Receive and process customer warranty and return requests via phone, email, or online portal.
- Review warranty and return claims to determine eligibility for replacement or refund.
- Coordinate with internal teams to gather and complete all necessary information, including product documentation and shipping details.
- Work with warehouse teams to arrange product returns and issue return authorizations.
- Maintain accurate records of warranty and return claims, including tracking and reporting metrics.
- Continuously improve processes and procedures related to warranty and returns to ensure efficiency and customer satisfaction.
Suitable Candidates Will Meet The Following Qualifications
- High school diploma or equivalent; university degree will be considered an asset.
- 1-3 years of experience in customer service, warranty, or returns processing.
- Knowledge of warranty and return policies and procedures.
- Strong communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple priorities simultaneously.
- Proficient in Microsoft Office and data entry software.
Working Conditions
- This position is primarily office-based in Saint John, NB but may require occasional travel to other branches and working in the warehouse.
- Regular business hours but may require occasional overtime or weekend work during peak periods.
Perks And Benefits
- A supportive and inclusive work environment that values teamwork, innovation, and professional growth.
- Educational assistance to support continuous learning.
- Paid orientation and training to ensure your success.
- Rewards and Recognition to recognize your dedication and service.
- Employee & Family Assistance Program (EFAP) for you and your family’s well-being.
- 48 Personal Paid Hours for sick days or personal appointments.
- Referral bonus for bringing in exceptional talent.
- Boot allowance for necessary worksite footwear.
- Annual fitness allowance to support your health.
- RRSP matching to help you save for retirement.
- Comprehensive health and dental benefits.
- Regular company events and activities to celebrate employee achievements and milestones
Apply Now! If you are interested in joining one of Canada’s top petroleum companies, please apply here!
Visit our careers website or on LinkedIn to learn more about us.
About Petro Service Limited
Petroservice is a service, distribution, installation and construction company in the petroleum and fluid handling industry, headquartered in Saint John, New Brunswick.
From the beginning, we’ve remained focused on striving to provide the best service in the industry – building our products and service offerings to consistently meet our customers’ needs and expectations.
Our story begins in 1985, when we were a business unit within what was then known as Commercial Equipment. In these early days, we were a team of four employees – learning the ropes and building expertise.
In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. From this location, we stepped out on our own, and in 1998 officially became Petro Service Limited. We are commonly referred to as Petroservice, our registered business name.
In our quest to provide next level service, we expanded our service offering in 2000 to include project management & construction capabilities and adding our Weights and Measures Accreditation in 2004. Petro Service Limited is accredited by Measurement Canada, an agency of Industry Canada, to perform inspections pursuant to the Weights and Measures Act.
We continue to plan and build for the future; the future of the industry, the future of our customers’ business needs.
In November 2017, J.A. Robinson Pump Service Ltd. joined the Petroservice family. Established in 1958 in Winnipeg, MB, J.A. Robinson Pump Service Ltd., specializing in the construction and maintenance of service stations, has grown to include many other services including car wash construction & maintenance, tank testing and fuel management.
Warranty & Returns Coordinator
Top Benefits
About the role
Job Description Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include owners and operators in retail petroleum, including car washes, and commercial/industrial markets. Whether petroleum, or alternative fueling, our service model ensures customers’ needs and expectations are met.
We have remained focused on striving to provide the best service in the industry; this is driven by our employee’s passion, professionalism, and knowledge. We believe that our people are our biggest assets, and we are committed to providing continued education and opportunities for growth.
If you are looking for a dynamic organization, this is the opportunity for you. We are currently recruiting for a Warranty & Returns Coordinator to join our team in Saint John. The Warranty & Returns Coordinator is responsible for ensuring that warranty claims and material returns are processed promptly and accurately. This position works closely with internal teams, including our warehouses, purchasing, sales and service, to ensure that all warranty and return claims are managed in compliance with company and supplier policies and procedures.
Responsibilities
- Receive and process customer warranty and return requests via phone, email, or online portal.
- Review warranty and return claims to determine eligibility for replacement or refund.
- Coordinate with internal teams to gather and complete all necessary information, including product documentation and shipping details.
- Work with warehouse teams to arrange product returns and issue return authorizations.
- Maintain accurate records of warranty and return claims, including tracking and reporting metrics.
- Continuously improve processes and procedures related to warranty and returns to ensure efficiency and customer satisfaction.
Suitable Candidates Will Meet The Following Qualifications
- High school diploma or equivalent; university degree will be considered an asset.
- 1-3 years of experience in customer service, warranty, or returns processing.
- Knowledge of warranty and return policies and procedures.
- Strong communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple priorities simultaneously.
- Proficient in Microsoft Office and data entry software.
Working Conditions
- This position is primarily office-based in Saint John, NB but may require occasional travel to other branches and working in the warehouse.
- Regular business hours but may require occasional overtime or weekend work during peak periods.
Perks And Benefits
- A supportive and inclusive work environment that values teamwork, innovation, and professional growth.
- Educational assistance to support continuous learning.
- Paid orientation and training to ensure your success.
- Rewards and Recognition to recognize your dedication and service.
- Employee & Family Assistance Program (EFAP) for you and your family’s well-being.
- 48 Personal Paid Hours for sick days or personal appointments.
- Referral bonus for bringing in exceptional talent.
- Boot allowance for necessary worksite footwear.
- Annual fitness allowance to support your health.
- RRSP matching to help you save for retirement.
- Comprehensive health and dental benefits.
- Regular company events and activities to celebrate employee achievements and milestones
Apply Now! If you are interested in joining one of Canada’s top petroleum companies, please apply here!
Visit our careers website or on LinkedIn to learn more about us.
About Petro Service Limited
Petroservice is a service, distribution, installation and construction company in the petroleum and fluid handling industry, headquartered in Saint John, New Brunswick.
From the beginning, we’ve remained focused on striving to provide the best service in the industry – building our products and service offerings to consistently meet our customers’ needs and expectations.
Our story begins in 1985, when we were a business unit within what was then known as Commercial Equipment. In these early days, we were a team of four employees – learning the ropes and building expertise.
In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. From this location, we stepped out on our own, and in 1998 officially became Petro Service Limited. We are commonly referred to as Petroservice, our registered business name.
In our quest to provide next level service, we expanded our service offering in 2000 to include project management & construction capabilities and adding our Weights and Measures Accreditation in 2004. Petro Service Limited is accredited by Measurement Canada, an agency of Industry Canada, to perform inspections pursuant to the Weights and Measures Act.
We continue to plan and build for the future; the future of the industry, the future of our customers’ business needs.
In November 2017, J.A. Robinson Pump Service Ltd. joined the Petroservice family. Established in 1958 in Winnipeg, MB, J.A. Robinson Pump Service Ltd., specializing in the construction and maintenance of service stations, has grown to include many other services including car wash construction & maintenance, tank testing and fuel management.