About the role
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
Performs an integral, customer facing role of project management and facilitation to transition customers during the onboarding or offboarding process in support of the North American Multi Unit National, Regional, Healthcare and Education segments. Includes gathering requirements as defined in the Master Distribution Agreement (“MDA”), creating project documentation, oversight of the integration plan and timely handoff of completed projects to the account management team who will manage the daily account business. Requires assimilation of the customer’s expectation of third parties and Gordon Food Service (“GFS”) as defined in the MDA.
Supports the GFS North American Program Accounts team with training and development of tools that improve the team's key performance objectives.
Location:
The successful candidate should be able to commute to the Milton DC at least 4 days a week.
Essential Functions:
- Obtains and maintains a working knowledge of departmental SOPs within the Program Sales segment and encourages standardization of such across projects with internal teams.
- Leads meetings and agenda for internal and customer-facing meetings. This includes scheduling, preparing agenda, collaborative completion of tasks as due, and leading conference meetings.
- Adept knowledge of the Master Distribution Agreement, understanding how to implement requirements.
- Facilitate the accuracy and completion of the Product Validation Grid, an essential tool used to gain customer approval of items, source items from vendors, load forecasts for inventory replenishment, initiate test punches and to finalize customer Order Guides.
- Facilitates item level analysis and review of all products purchased to / from incumbent distributors on behalf of the customers, supporting the onboarding / offboarding process.
- Creates and maintains project documentation for all customer integrations; onboarding and offboarding.
- Maintains project status and completion of tasks throughout the project. Responsible for holding project team members accountable for completion on schedule.
- Responsible for providing project updates to internal account teams and customers while summarizing annual performance objectives.
- Creates a climate of collaboration and inclusiveness across multiple internal teams and areas of discipline.
- Mentors peers and serves as a role model, cultivating a climate that aligns with company values.
- Performs other duties as assigned.
Knowledge / Skills / Abilities:
- Demonstrated ability to lead and facilitate live and virtual meetings with both internal and external audiences ranging with guest count from 1 to 100+.
- Excellent customer service, mentoring, interpersonal and communication skills.
- Ability to develop, refine, communicate, and implement plans and to set and define goals.
- Knowledge of industry and segments.
- Ability to analyze and interpret data.
- Time management, administration, and organizational skills.
- Ability to problem solve with accuracy and thoroughness.
- Proficient leadership abilities, capable of motivating others and influencing direction without explicit authority.
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.
About Gordon Food Service
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate.
We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada.
Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee.
Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses.
We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities.
Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.
About the role
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
Performs an integral, customer facing role of project management and facilitation to transition customers during the onboarding or offboarding process in support of the North American Multi Unit National, Regional, Healthcare and Education segments. Includes gathering requirements as defined in the Master Distribution Agreement (“MDA”), creating project documentation, oversight of the integration plan and timely handoff of completed projects to the account management team who will manage the daily account business. Requires assimilation of the customer’s expectation of third parties and Gordon Food Service (“GFS”) as defined in the MDA.
Supports the GFS North American Program Accounts team with training and development of tools that improve the team's key performance objectives.
Location:
The successful candidate should be able to commute to the Milton DC at least 4 days a week.
Essential Functions:
- Obtains and maintains a working knowledge of departmental SOPs within the Program Sales segment and encourages standardization of such across projects with internal teams.
- Leads meetings and agenda for internal and customer-facing meetings. This includes scheduling, preparing agenda, collaborative completion of tasks as due, and leading conference meetings.
- Adept knowledge of the Master Distribution Agreement, understanding how to implement requirements.
- Facilitate the accuracy and completion of the Product Validation Grid, an essential tool used to gain customer approval of items, source items from vendors, load forecasts for inventory replenishment, initiate test punches and to finalize customer Order Guides.
- Facilitates item level analysis and review of all products purchased to / from incumbent distributors on behalf of the customers, supporting the onboarding / offboarding process.
- Creates and maintains project documentation for all customer integrations; onboarding and offboarding.
- Maintains project status and completion of tasks throughout the project. Responsible for holding project team members accountable for completion on schedule.
- Responsible for providing project updates to internal account teams and customers while summarizing annual performance objectives.
- Creates a climate of collaboration and inclusiveness across multiple internal teams and areas of discipline.
- Mentors peers and serves as a role model, cultivating a climate that aligns with company values.
- Performs other duties as assigned.
Knowledge / Skills / Abilities:
- Demonstrated ability to lead and facilitate live and virtual meetings with both internal and external audiences ranging with guest count from 1 to 100+.
- Excellent customer service, mentoring, interpersonal and communication skills.
- Ability to develop, refine, communicate, and implement plans and to set and define goals.
- Knowledge of industry and segments.
- Ability to analyze and interpret data.
- Time management, administration, and organizational skills.
- Ability to problem solve with accuracy and thoroughness.
- Proficient leadership abilities, capable of motivating others and influencing direction without explicit authority.
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.
About Gordon Food Service
We’ve grown to become the largest family-operated broadline food service distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order, and every decision we make is inspired by the people on the other side of the plate.
We distribute to foodservice operators throughout the Midwest, Northeast, Southeast and Southwest regions of the U.S. and coast to coast in Canada.
Our company also operates more than 170 Gordon Food Service Stores, which are open to the public and provide the benefits of restaurant-quality products and friendly, knowledgeable service. Gordon Food Service Stores do not charge a membership fee.
Gordon Food Service Stores are the primary supplier for many small foodservice operators, including: restaurants, churches, daycare providers, caterers, event planners, and other small businesses.
We offer a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities.
Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, sex, race, religion, national origin, disability, or veteran status.