Rehabilitation Assistant/ Clinic Experience Associate – Etobicoke, ON

CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.

About this opportunity

If you are a dynamic Rehabilitation Assistant with customer service experience interested in personal and professional growth, CBI Health has an excellent opportunity for you to meet these goals, supported by one of the largest healthcare networks in Canada. As a part-time Rehabilitation Assistant/ Clinic Experience Associate at our Etobicoke Islington Clinic, you will be responsible for the clinic experience of clients as well as responsible for assisting the Physiotherapists with their caseload. Dynamic, versatile and energized by a busy schedule, you welcome the opportunity to demonstrate your strong computer, analytical and organizational skills and your success in meeting timelines.

Take an inside look at what you’ll do each day

Rehabilitation Assistant duties:

• Act as a liaison between the client and the Physiotherapist
• Assist with the Physiotherapist’s caseloads
• Assemble chart packages and bar-code charts for offsite storage
• Process and perform clerical audits for discharged patient charts
• Maintain a presentable/organized clinic and ensure that the gym area is free of obvious safety hazards

Clinic Experience Associate duties:

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the the team so everyone is aware
• Demonstrate superior customer service
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Facilitate effective flow within the clinic

What you need to be successful

• A Kinesiology degree, PTA/OTA diploma or international Physiotherapy degree
• Exceptional interpersonal and customer service skills
• Strong critical thinking and time management skills
• Excellent communication and computer skills
• Strong customer service skills
• The ability to work under pressure and to take and follow direction
• The ability to work independently as well as in a team environment
• Strong organizational skills

Ability to demonstrate connections within the workplace

Who you are

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health offers you

• Continuous learning and skills development, including growth and leadership opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
• Flexible hours, which allow work-life balance and focus on quality of life

About us

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.