Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement

Company Overview At Lock 8 Equipment, we are committed to providing top-quality welding equipment, repair services, and rental solutions to our customers. Our mission is to deliver exceptional customer service while staying at the forefront of welding technology and industry advancements. We pride ourselves on fostering a safe, supportive, and growth-oriented work environment for our employees.

Position Summary Lock 8 Equipment is seeking a reliable and detail-oriented Office Assistant to support our day-to-day administrative and customer service functions. This role involves managing phone and email communications, assisting customers with inquiries and orders, coordinating with internal departments, and maintaining organized records and documentation.

The ideal candidate is proactive, professional, and efficient, with excellent communication and organizational skills. Strong computer proficiency, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this role.

Benefits

• Competitive pay ($17.60 to $20.00 per hour)
• Health & Dental Benefits (after a 3-month probationary period)
• Career growth opportunities with paid training and advancement potential

Responsibilities Administrative & Customer Support:

• Answer incoming phone calls and route inquiries appropriately.
• Respond to general emails or forward to the correct department.
• Provide friendly and professional communication to vendors, customers, and team members.

Purchase Order Management:

• Monitor and track incoming purchase orders.
• Review and accept purchase orders in the ERP system upon verification.
• Coordinate with internal departments to ensure purchase order accuracy and delivery tracking.
• Ensure all individuals SKUs have a delivery date for any that would be considered a back order.
• Follow Up on back ordered items.
• Answer team members inquiries on Purchase Orders.

Logistics & Shipping Coordination:

• Monitor and track incoming purchase orders.
• Use the company’s shipping account to coordinate and book shipments and provide support in resolving shipping-related issues.
• Compare courier rates and delivery options to ensure cost-effective and timely shipping.
• Work with vendors and customers to coordinate inbound and outbound freight as needed.
• Book all Lock 8 Purchases and Customer shipments as required.

Additional Duties:

• Collaborate with the team to support administrative operations.
• Perform other general administrative duties as needed.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in order processing, or administrative support is preferred but not required.
• Strong organizational and multitasking skills with great attention to detail.
• Strong computer skills, including proficiency with Microsoft Office and Microsoft Teams
• Effective communication skills, both verbal and written.
• Self-motivated and able to work independently and in a team.

Physical Demands:

• Primarily an office-based position with extended periods of sitting and computer use.
• Occasional standing, walking, or light bending when assisting with office or order-related tasks.
• May involve lifting light items (up to 25 lbs.) occasionally.