Top Benefits
About the role
Job Type:
Regular
Invest in you, JOIN AGROPUR. We dairy you!
The Customer Service Agent actively contributes to achieving the goals of the dynamic and dedicated industrial and operational sales customer service team by assisting in managing customer inquiries and orders. The incumbent acts as an expert for the customer accounts of the distribution center under their responsibility, demonstrating autonomy and rigor while showing adaptability, versatility, and openness to change.
How Agropur invests in YOU: - Recognition of years of service for vacation calculation; - Flexible group insurance plan including telemedicine services; - Employee Assistance Program; - Remote work possible up to 50% - Opportunities to invest in yourself (career development, etc.); - Salary range002: 50 400$ to 63 000$(Salary will be determined based on skills, education, training & experience related to the position.)
What’s involved in this role:
-
Perform various activities related to order processing and shipments, such as:
-
Entering orders, following up on ongoing cases, and updating customer records;
-
Resolving various issues and communicating with internal stakeholders and customers;
-
Validating settings, pricing, and inventory stock allocation (discontinued items, new launches, exceptions);
-
Investigating and gathering information on complaints, returns, and credits;
-
Analyzing urgent orders, coding, and notifying about missing products;
-
Able to perform multiple tasks simultaneously quickly and efficiently;
-
Ensures smooth transitions without customer impact while supporting project optimization initiatives;
-
Acts as a facilitator by supporting ERP system transitions.
What you need to join our team:
-
College diploma (DEC) in administration or another relevant field;
-
Minimum of two (2) years of experience in customer service;
-
English, spoken and written. French an asset.
-
Strong knowledge of computerized systems (Oracle, SAP, Microsoft Office Suite).
We dairy you! JOIN AGROPUR.
#salarie
#LI-AB1
Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.
In this text, the use of the masculine gender to designate persons is intended only to lighten the text.
About Agropur
À propos d’Agropur
Agropur fait partie du top 15 des transformateurs laitiers mondiaux, en plus d’être l’un des principaux fournisseurs de produits laitiers aux secteurs industriels, de la vente au détail et de la restauration.
Fondée en 1938, elle est la plus grande coopérative laitière du Canada et une source de fierté pour près de 3 000 membres et près de 7 500 employés. Agropur exploite 23 usines au Canada et sept aux États-Unis, où elle est structurée en société privée. Au total, Agropur a réalisé un chiffre d'affaires de plus de 8,2 milliards de dollars canadiens en 2023 en transformant plus de 6,6 milliards de litres (15 milliards de livres) de lait.
Les membres et les employés de la Coopérative travaillent ensemble chaque jour à la réalisation d'une vision commune, « Meilleur lait. Meilleur monde », qui vise le développement économique et social de leurs communautés dans le respect de l'environnement et du bien-être des animaux.
About Agropur
Agropur is a top 15 global dairy processor and a leading supplier of dairy products to the industrial, retail and food service sectors.
Founded in 1938, it’s Canada’s largest dairy cooperative and a source of pride to nearly 3,000 members and close to 7,500 employees. Agropur operates 23 plants in Canada and seven in the United States, where it is organized as a private company. In total, Agropur generated more than CAN$8.2 billion in sales in 2023 while processing more than 6.6 billion litres (15 billion pounds) of milk.
The Cooperative’s members and employees work together every day to achieve a shared vision, “Better Dairy. Better World.”, aimed at developing their communities economically and socially while respecting the environment and animal welfare.
Top Benefits
About the role
Job Type:
Regular
Invest in you, JOIN AGROPUR. We dairy you!
The Customer Service Agent actively contributes to achieving the goals of the dynamic and dedicated industrial and operational sales customer service team by assisting in managing customer inquiries and orders. The incumbent acts as an expert for the customer accounts of the distribution center under their responsibility, demonstrating autonomy and rigor while showing adaptability, versatility, and openness to change.
How Agropur invests in YOU: - Recognition of years of service for vacation calculation; - Flexible group insurance plan including telemedicine services; - Employee Assistance Program; - Remote work possible up to 50% - Opportunities to invest in yourself (career development, etc.); - Salary range002: 50 400$ to 63 000$(Salary will be determined based on skills, education, training & experience related to the position.)
What’s involved in this role:
-
Perform various activities related to order processing and shipments, such as:
-
Entering orders, following up on ongoing cases, and updating customer records;
-
Resolving various issues and communicating with internal stakeholders and customers;
-
Validating settings, pricing, and inventory stock allocation (discontinued items, new launches, exceptions);
-
Investigating and gathering information on complaints, returns, and credits;
-
Analyzing urgent orders, coding, and notifying about missing products;
-
Able to perform multiple tasks simultaneously quickly and efficiently;
-
Ensures smooth transitions without customer impact while supporting project optimization initiatives;
-
Acts as a facilitator by supporting ERP system transitions.
What you need to join our team:
-
College diploma (DEC) in administration or another relevant field;
-
Minimum of two (2) years of experience in customer service;
-
English, spoken and written. French an asset.
-
Strong knowledge of computerized systems (Oracle, SAP, Microsoft Office Suite).
We dairy you! JOIN AGROPUR.
#salarie
#LI-AB1
Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.
In this text, the use of the masculine gender to designate persons is intended only to lighten the text.
About Agropur
À propos d’Agropur
Agropur fait partie du top 15 des transformateurs laitiers mondiaux, en plus d’être l’un des principaux fournisseurs de produits laitiers aux secteurs industriels, de la vente au détail et de la restauration.
Fondée en 1938, elle est la plus grande coopérative laitière du Canada et une source de fierté pour près de 3 000 membres et près de 7 500 employés. Agropur exploite 23 usines au Canada et sept aux États-Unis, où elle est structurée en société privée. Au total, Agropur a réalisé un chiffre d'affaires de plus de 8,2 milliards de dollars canadiens en 2023 en transformant plus de 6,6 milliards de litres (15 milliards de livres) de lait.
Les membres et les employés de la Coopérative travaillent ensemble chaque jour à la réalisation d'une vision commune, « Meilleur lait. Meilleur monde », qui vise le développement économique et social de leurs communautés dans le respect de l'environnement et du bien-être des animaux.
About Agropur
Agropur is a top 15 global dairy processor and a leading supplier of dairy products to the industrial, retail and food service sectors.
Founded in 1938, it’s Canada’s largest dairy cooperative and a source of pride to nearly 3,000 members and close to 7,500 employees. Agropur operates 23 plants in Canada and seven in the United States, where it is organized as a private company. In total, Agropur generated more than CAN$8.2 billion in sales in 2023 while processing more than 6.6 billion litres (15 billion pounds) of milk.
The Cooperative’s members and employees work together every day to achieve a shared vision, “Better Dairy. Better World.”, aimed at developing their communities economically and socially while respecting the environment and animal welfare.