Primary Job Posting Location:

Quebec City, Quebec Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary

This position provides inbound telephone customer support and determines the nature of the call or inquiry. This position communicates with internal/external customers on a daily basis via phone, fax, and email. This position inputs and processes shipments, domestic and international, in accordance with UPS and local government policies.

Job Type: Part-Time | Permanent

Location: 625 Rue Des Canetons Quebec City, QC

Work schedule: Monday to Friday | 6:00am - 12:00pm*

Compensation: $17.75/hr

• Flexibility required based on operational needs

Responsibilities:

• Screens incoming calls.
• Keys data accurately within time specific deadlines into UPS systems.
• Checks and forwards legal documentation.
• Provides administrative support to Management team

Qualifications:

• Excellent communication skills
• Accurate typing speed of 40+ words per minute
• Ability to work in a fast-paced, high-pressure environment
• Availability to work flexible shift hours
• Fluency in French and English (written and spoken) – Excellent verbal and written communication skills.

What we offer:

UPS offers a competitive compensation package which includes benefit options including health and dental coverage, group insurance plan, paid vacation, employee stock purchase plan and an unlimited opportunity to grow within the company.

Our employee benefits include the following:

• Training and Development: UPS provides full training for all positions to ensure safety and compliance to policies and regulations;
• Generous Benefits Package: All UPS employees have extended health, dental, and vision benefits;
• Promotion From Within: UPS is a globally known brand and has expanded in many countries and so UPS offers lots of room for advancement in many areas of the business;
• Employee Discounts: All UPS employees have the chance to take advantage in employee discounts when purchasing UPS merchandise and other brands;

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The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.