Client Account Manager – Collections Recovery Services
Top Benefits
About the role
Relationship & Growth-Focused | Collections Recovery / BPO Experience Required
The Opportunity
We’re seeking a Client Account Manager to oversee a portfolio of first- and third-party collections recovery clients . This role combines relationship management with growth opportunities , including cross-selling and upselling SinglePoint solutions. You’ll ensure clients receive exceptional service while identifying new ways to expand and optimize our partnerships.
Key Responsibilities
- Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
- Conduct regular business reviews and service assessments to strengthen relationships.
- Identify cross-sell and upsell opportunities across BPO and recovery solutions.
- Partner with internal teams to ensure seamless delivery and prompt issue resolution.
- Monitor client performance, analyze trends, and recommend service enhancements.
- Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.
Qualifications
- 5+ years of experience in account management, client success, or recovery operations (collections/BPO experience required).
- Strong relationship-building and communication skills.
- Proven ability to identify and act on growth opportunities within existing accounts.
- Proficiency with CRM platforms and Microsoft Office.
- Comfortable with travel for client engagement.
- Bachelor’s degree or equivalent experience. Must be legally authorized to work in Canada.
What We Offer
- Competitive compensation with performance-based incentives.
- Comprehensive total rewards package.
- Career growth and professional development opportunities.
- Occasional travel across Canada for client engagement.
About SinglePoint
Since 1947, SinglePoint has helped businesses recover revenue, retain customers, and strengthen relationships. We combine advanced recovery strategies with exceptional service to drive results and client success.
Our Work Culture
At SinglePoint, our core values — Integrity, Respect, Professionalism, Innovation, and Commitment — set us apart.
- Autonomous: We trust your decision-making.
- Progressive: Growth paths for proven talent.
- Flexible: We focus on results, not rigid rules.
- Innovative: Every idea matters.
- Inclusive: Everyone is engaged, and everyone wins.
Apply Today
If you’re a client-focused professional who thrives on building relationships and driving growth, we’d love to hear from you.
SinglePoint is an equal-opportunity employer. Accommodations are available upon request throughout the selection process.
About SinglePoint Group International Inc
SinglePoint Group International Inc. is the holding company for some of our recognized industry leading brands, including Credit Bureau of Collections Canada (CBCC) and Collection Group of Canada (CGC).
We have been trusted to be Canada’s #1 outsourcing company since 1947. We are the one stop shop to fulfill all outsourcing needs including customer and sales excellence. But above all, we are client retention experts.
Our success can only be made possible with your success.
Client Account Manager – Collections Recovery Services
Top Benefits
About the role
Relationship & Growth-Focused | Collections Recovery / BPO Experience Required
The Opportunity
We’re seeking a Client Account Manager to oversee a portfolio of first- and third-party collections recovery clients . This role combines relationship management with growth opportunities , including cross-selling and upselling SinglePoint solutions. You’ll ensure clients receive exceptional service while identifying new ways to expand and optimize our partnerships.
Key Responsibilities
- Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
- Conduct regular business reviews and service assessments to strengthen relationships.
- Identify cross-sell and upsell opportunities across BPO and recovery solutions.
- Partner with internal teams to ensure seamless delivery and prompt issue resolution.
- Monitor client performance, analyze trends, and recommend service enhancements.
- Represent SinglePoint in client meetings and maintain detailed account documentation in CRM systems.
Qualifications
- 5+ years of experience in account management, client success, or recovery operations (collections/BPO experience required).
- Strong relationship-building and communication skills.
- Proven ability to identify and act on growth opportunities within existing accounts.
- Proficiency with CRM platforms and Microsoft Office.
- Comfortable with travel for client engagement.
- Bachelor’s degree or equivalent experience. Must be legally authorized to work in Canada.
What We Offer
- Competitive compensation with performance-based incentives.
- Comprehensive total rewards package.
- Career growth and professional development opportunities.
- Occasional travel across Canada for client engagement.
About SinglePoint
Since 1947, SinglePoint has helped businesses recover revenue, retain customers, and strengthen relationships. We combine advanced recovery strategies with exceptional service to drive results and client success.
Our Work Culture
At SinglePoint, our core values — Integrity, Respect, Professionalism, Innovation, and Commitment — set us apart.
- Autonomous: We trust your decision-making.
- Progressive: Growth paths for proven talent.
- Flexible: We focus on results, not rigid rules.
- Innovative: Every idea matters.
- Inclusive: Everyone is engaged, and everyone wins.
Apply Today
If you’re a client-focused professional who thrives on building relationships and driving growth, we’d love to hear from you.
SinglePoint is an equal-opportunity employer. Accommodations are available upon request throughout the selection process.
About SinglePoint Group International Inc
SinglePoint Group International Inc. is the holding company for some of our recognized industry leading brands, including Credit Bureau of Collections Canada (CBCC) and Collection Group of Canada (CGC).
We have been trusted to be Canada’s #1 outsourcing company since 1947. We are the one stop shop to fulfill all outsourcing needs including customer and sales excellence. But above all, we are client retention experts.
Our success can only be made possible with your success.