Travel Customer Service Representative
Top Benefits
About the role
Position Title : Travel Customer Service Representative
Location : Remote – Ontario, Canada
Start Date: May 2026
Position Type : Permanent, Full-Time
Pay Range : $20.00 - $22.00 CAD per hour
This is a newly created permanent position
Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.
Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.
We are seeking highly skilled Travel Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.
In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.
Why You Will Love Working With Us
- Competitive hourly rate + performance-based incentives
- Full-time (40 hours/week), Fixed Schedules
- Paid training
- RRSP Match
- Medical, Dental & Vision benefits
- Paid time off
- Remote Work from home opportunity
- No sales required
What You Will Do
- Manage inbound customer requests through phone, email, and chat
- Provide accurate and timely support for customer inquiries and service requests
- Assist customers with travel-related or lifestyle loyalty program needs
- Document interactions and manage cases within company systems
- Collaborate with internal teams to ensure smooth service delivery
- Maintain quality standards while meeting service and performance metrics
The goal of this role is to provide a professional, seamless customer experience with every interaction.
What We Are Looking For In a Successful Candidate
- A passion for helping customers and solving problems
- Strong communication and interpersonal skills
- The ability to multitask across multiple systems and requests
- Attention to detail and strong time management
- Comfort working in a fast-paced, performance-driven environment
Experience
- Minimum 2 years of inbound, interactive customer service experience
- Call center or high-volume service experience preferred
- Hospitality, travel, or loyalty program experience is highly valued
- Personal global travel experience is an asset
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- Investigative mindset with a passion for creating extraordinary experiences
Language Opportunities We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:
- Spanish
- French
- Mandarin
- Cantonese
- Portuguese
Please note: Language placement may vary depending on the client program supported. Work Requirements
- Must located in Ontario, Canada
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Have a private work-from-home environment with reliable hardwired internet
- Ability to pass required background screening
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
About International SOS
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: www.internationalsos.com
For news and events updates follow us on Twitter - https://twitter.com/IntlSOS
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Travel Customer Service Representative
Top Benefits
About the role
Position Title : Travel Customer Service Representative
Location : Remote – Ontario, Canada
Start Date: May 2026
Position Type : Permanent, Full-Time
Pay Range : $20.00 - $22.00 CAD per hour
This is a newly created permanent position
Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands.
Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.
We are seeking highly skilled Travel Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.
In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.
Why You Will Love Working With Us
- Competitive hourly rate + performance-based incentives
- Full-time (40 hours/week), Fixed Schedules
- Paid training
- RRSP Match
- Medical, Dental & Vision benefits
- Paid time off
- Remote Work from home opportunity
- No sales required
What You Will Do
- Manage inbound customer requests through phone, email, and chat
- Provide accurate and timely support for customer inquiries and service requests
- Assist customers with travel-related or lifestyle loyalty program needs
- Document interactions and manage cases within company systems
- Collaborate with internal teams to ensure smooth service delivery
- Maintain quality standards while meeting service and performance metrics
The goal of this role is to provide a professional, seamless customer experience with every interaction.
What We Are Looking For In a Successful Candidate
- A passion for helping customers and solving problems
- Strong communication and interpersonal skills
- The ability to multitask across multiple systems and requests
- Attention to detail and strong time management
- Comfort working in a fast-paced, performance-driven environment
Experience
- Minimum 2 years of inbound, interactive customer service experience
- Call center or high-volume service experience preferred
- Hospitality, travel, or loyalty program experience is highly valued
- Personal global travel experience is an asset
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- Investigative mindset with a passion for creating extraordinary experiences
Language Opportunities We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages:
- Spanish
- French
- Mandarin
- Cantonese
- Portuguese
Please note: Language placement may vary depending on the client program supported. Work Requirements
- Must located in Ontario, Canada
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Have a private work-from-home environment with reliable hardwired internet
- Ability to pass required background screening
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
About International SOS
The International SOS Group of Companies has been in the business of saving lives for over 40 years. Protecting global workforces from health and security threats, we deliver customised health, security risk management and wellbeing solutions to fuel our clients’ growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical expertise with a focus on prevention, offers real-time, actionable insights and unparalleled on-the-ground delivery. We help clients meet compliance reporting needs for good governance. By partnering with us organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.
Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 9,000 organisations, including the majority of the Fortune Global 500 as well as mid-size enterprises, governments, educational institutions, and NGOs. 12,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,200 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: www.internationalsos.com
For news and events updates follow us on Twitter - https://twitter.com/IntlSOS