Transdev Canada is hiring an Operations Manager for our Abbotsford location

As an Operations Manager at Transdev Canada, you will be a key player in overseeing and managing the day-to-day transportation operations, ensuring safety, efficiency, and the highest level of service for our clients and passengers. This role involves leadership, operational optimization, and regulatory compliance.

Your role

• Oversee daily transit operations including vehicle dispatch, in-service monitoring, and operational coordination.
• Ensure vehicles are dispatched on schedule and operators have all the required documentation to complete their routes.
• Verify vehicles are in proper working condition and that pre-trip and post-trip Driver Vehicle Inspection (DVI) reports are completed.
• Coordinate dispatching, monitoring, and turn-in activities involved in daily transit operations.
• Act as backup support for dispatch or scheduling when required.
• Provide direct supervision to Transit Supervisors and indirect supervision to Conventional and Custom Operators.
• Assist with recruitment, interviewing, hiring, onboarding, and training of operations staff.
• Provide leadership, coaching, and performance management to operations employees.
• Manage employee attendance tracking and review vacation requests.
• Recommend disciplinary actions where necessary and ensure fair and consistent application of company policies.
• Develop succession planning for operational staff.
• Assist with routing and scheduling activities.
• Analyze trip patterns and operational requirements to develop appropriate run structures.
• Determine staffing and manpower requirements for operators.
• Schedule casual service staff as required.
• Conduct pre-trip and post-trip operational audits and maintain records.
• Promote and maintain aSafety-First cultureby identifying, reporting, and correcting safety concerns.
• Participate in safety meetings and transit security meetings.
• Monitor and evaluate operational performance including:
• Investigate customer complaints and operational incidents.
• Prepare and submit required operational reports for the company and BC Transit.
• Attend weekly management meetings and other meetings as required.
• Assist with operational readiness and service reliability.
• Coordinate uniform orders for Transit Supervisors and Operators.
• Manage uniform inventory and ensure presentation standards are met according to contractual requirements.
• Issue rain gear and boot vouchers for service and shop staff.
• Provide operational training for Transit Supervisors within the Central Fraser Valley.
• Support training initiatives for Transit Supervisors across Transdev BC locations.
• Maintain personal certifications and ensure compliance with all company training requirements.
• Support emergency response coordination when required.
• Assume responsibilities of the Assistant General Manager when required.
• Support strategic planning and operational decision-making for the location.

The perks

• A competitive yearly salary between $80,000 to $85,000.
• A comprehensive compensation package that includes paid holidays, vacation, and insurance.
• Career advancement opportunities due to a strong presence across North America.
• The ability to have a positive social impact by operating sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

Your profile

-3–5+ years of operations management or supervisory experience, preferably in: public transit or transportation services

• Experience managing unionized environments and working with Collective Bargaining Agreements is an asset.
• Post-secondary education in one of the following fields is preferred:
  • Transportation Management
  • Business Administration
  • Operations Management
• An equivalent combination of education and relevant experience may be considered.
• Experience in scheduling, dispatching, or transportation operations is strongly preferred.
• Strong leadership and team management skills.
• Knowledge of safety regulations and compliance in the transportation sector.
• Excellent communication and interpersonal skills.
• Proficiency in transportation management software and systems.
• Ability to work flexible hours and adapt to changing operational needs.
• Valid driver's license.

Your location

• This is a full time position based in Abbotsford
• The schedule for this role is Monday-Friday 8am-4pm, with occasional additional hours or weekends required based on operational demands.

Join an international Group strongly rooted in the communities

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.

And what about you? What drives you?