Top Benefits
About the role
Full-time permanent, Benefits, Pension
Do you enjoy working in a fast-paced exciting environment? Does being part of a great team working together to achieve goals sound like it’s right for you? Would you like to contribute your ideas and know-how towards an exceptional customer service experience?
If this describes you, then you could be a Science North Visitor Experience Agent! This role, within in the Onsite Sales area, is responsible for maximizing sales opportunities, ensuring operational excellence, and for offering outstanding customer service to each visitor they encounter at our world-renowned science centre.
You will apply your professional sales and service experience to lead daily operations of the front of house.
Key Responsibilities:
- Managing school, group and bus tour bookings
- Collaborating with the marketing team to create impactful visitor communication
- Coordinating of large groups and daily itineraries
- Creating invoices, processing payments
- Ensuring proper communication to organization through reporting and email correspondence
- Assessing sales and performance results against targets
- Facilitating cross-selling and promotion of Science North products to drive business
- Supervising front of house visitor-facing staff
- Managing visitor needs, complaints and general inquiries
- Assisting with daily operational needs; selling tickets, memberships and answering phones
You will utilize a host of key skills to maximize sales, perform service recovery and coach staff to excellence.
What you Bring:
- Exceptional written and verbal communication skills
- Critical thinking and problem-solving abilities,
- Effective time management skills
- Superior attention to detail
- Customer focused attitude
- Fluency in English and French
- Strong computer skills
Compensation Highlights:
- Full-time permanent opportunity
- Competitive salary starting at $39,130 per year
- Annual performance and merit increase consideration
- Participation in the Science North Employee Incentive Plan
- Comprehensive group benefit package including medical, dental, vision, paramedical, life/travel insurance, short and long-term disability coverage, 24/7 telemedicine access, wellness spending account/ onsite physio/chiro services
- Pension plan following one year
- Science North annual family membership
- Onsite gym
- Free or discounted admission to other attractions outside Sudbury, Science North facilities and program discounts, fitness membership contribution, on-site parking, on-site gym
- Professional development opportunities
- Minimum 3 weeks vacation with incremental entitlements of one week after 5 and 10 yrs of service
- Free onsite parking
Don’t meet every single requirement? At Science North we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
How to Apply:
Apply online at http://sciencenorth.ca/careers. An early application represents your best opportunity for consideration. Science North is committed to an inclusive workplace and invites applications from all qualified individuals to join our diverse team. Accommodations are available upon request in all aspects of Science North’s selection process. We thank all interested candidates; only those selected for interviews will be contacted.
Science North is grateful to work with First Nations across Northern Ontario and we give thanks to the Indigenous Peoples who have cared for this land since time immemorial. We pay respect to their traditions, ways of knowing, and acknowledge their many contributions to innovations in Science, Technology, Engineering, and Mathematics, past and present. We also recognize the Métis Nation of Ontario for their historic and ongoing contributions. Science North commits to deepening engagement, relationships and partnerships in order to advance truth and reconciliation, honour and reflect Indigenous ways of knowing, grow economic opportunities, and collaborate with Indigenous peoples as partners in order to inspire all people to be engaged with science in the world around them.
Science North is a registered charity and is an agency of the Government of Ontario
About Science North
Science North is home to a world leading science centre and Northern Ontario's top tourist attraction. Together with Dynamic Earth - Home of the Big Nickel, Science North operates Canada's second- and seventh- largest science centres in Canada, inspiring people of all ages to be engaged in science in the world around them.
Nestled on the shore of Ramsey Lake in Sudbury, Ontario, Science North features exciting, interactive science exhibits and educational experiences as well as an IMAX® theatre, digital planetarium, space lab, butterfly gallery, indigenous live animal ambassadors, special traveling exhibitions and much more!
Dynamic Earth - Home of the Big Nickel is an innovative earth science and mining technology centre located in Copper Cliff, Ontario. This popular tourist destination features an underground mine tour seven stories deep, exciting mineral wall and rock gallery, interactive multimedia shows, special and traveling exhibits, and more!
As an agency of the Government of Ontario, and a registered charity and not-for-profit organization, Science North also operates in Thunder Bay, Ontario, offering camps and programs to communities throughout Northwestern Ontario, manages an award-winning Large Format Film production unit and develops custom and ready-made exhibits for sale or lease to science centres, museums, and other cultural institutions all over the world.
Top Benefits
About the role
Full-time permanent, Benefits, Pension
Do you enjoy working in a fast-paced exciting environment? Does being part of a great team working together to achieve goals sound like it’s right for you? Would you like to contribute your ideas and know-how towards an exceptional customer service experience?
If this describes you, then you could be a Science North Visitor Experience Agent! This role, within in the Onsite Sales area, is responsible for maximizing sales opportunities, ensuring operational excellence, and for offering outstanding customer service to each visitor they encounter at our world-renowned science centre.
You will apply your professional sales and service experience to lead daily operations of the front of house.
Key Responsibilities:
- Managing school, group and bus tour bookings
- Collaborating with the marketing team to create impactful visitor communication
- Coordinating of large groups and daily itineraries
- Creating invoices, processing payments
- Ensuring proper communication to organization through reporting and email correspondence
- Assessing sales and performance results against targets
- Facilitating cross-selling and promotion of Science North products to drive business
- Supervising front of house visitor-facing staff
- Managing visitor needs, complaints and general inquiries
- Assisting with daily operational needs; selling tickets, memberships and answering phones
You will utilize a host of key skills to maximize sales, perform service recovery and coach staff to excellence.
What you Bring:
- Exceptional written and verbal communication skills
- Critical thinking and problem-solving abilities,
- Effective time management skills
- Superior attention to detail
- Customer focused attitude
- Fluency in English and French
- Strong computer skills
Compensation Highlights:
- Full-time permanent opportunity
- Competitive salary starting at $39,130 per year
- Annual performance and merit increase consideration
- Participation in the Science North Employee Incentive Plan
- Comprehensive group benefit package including medical, dental, vision, paramedical, life/travel insurance, short and long-term disability coverage, 24/7 telemedicine access, wellness spending account/ onsite physio/chiro services
- Pension plan following one year
- Science North annual family membership
- Onsite gym
- Free or discounted admission to other attractions outside Sudbury, Science North facilities and program discounts, fitness membership contribution, on-site parking, on-site gym
- Professional development opportunities
- Minimum 3 weeks vacation with incremental entitlements of one week after 5 and 10 yrs of service
- Free onsite parking
Don’t meet every single requirement? At Science North we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
How to Apply:
Apply online at http://sciencenorth.ca/careers. An early application represents your best opportunity for consideration. Science North is committed to an inclusive workplace and invites applications from all qualified individuals to join our diverse team. Accommodations are available upon request in all aspects of Science North’s selection process. We thank all interested candidates; only those selected for interviews will be contacted.
Science North is grateful to work with First Nations across Northern Ontario and we give thanks to the Indigenous Peoples who have cared for this land since time immemorial. We pay respect to their traditions, ways of knowing, and acknowledge their many contributions to innovations in Science, Technology, Engineering, and Mathematics, past and present. We also recognize the Métis Nation of Ontario for their historic and ongoing contributions. Science North commits to deepening engagement, relationships and partnerships in order to advance truth and reconciliation, honour and reflect Indigenous ways of knowing, grow economic opportunities, and collaborate with Indigenous peoples as partners in order to inspire all people to be engaged with science in the world around them.
Science North is a registered charity and is an agency of the Government of Ontario
About Science North
Science North is home to a world leading science centre and Northern Ontario's top tourist attraction. Together with Dynamic Earth - Home of the Big Nickel, Science North operates Canada's second- and seventh- largest science centres in Canada, inspiring people of all ages to be engaged in science in the world around them.
Nestled on the shore of Ramsey Lake in Sudbury, Ontario, Science North features exciting, interactive science exhibits and educational experiences as well as an IMAX® theatre, digital planetarium, space lab, butterfly gallery, indigenous live animal ambassadors, special traveling exhibitions and much more!
Dynamic Earth - Home of the Big Nickel is an innovative earth science and mining technology centre located in Copper Cliff, Ontario. This popular tourist destination features an underground mine tour seven stories deep, exciting mineral wall and rock gallery, interactive multimedia shows, special and traveling exhibits, and more!
As an agency of the Government of Ontario, and a registered charity and not-for-profit organization, Science North also operates in Thunder Bay, Ontario, offering camps and programs to communities throughout Northwestern Ontario, manages an award-winning Large Format Film production unit and develops custom and ready-made exhibits for sale or lease to science centres, museums, and other cultural institutions all over the world.