BILINGUAL CLIENT SUPPORT COORDINATOR – ONLINE FINANCING - Montreal
Top Benefits
About the role
We are banking at another level.
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
- A hybrid work model that truly balances work and personal life
- Opportunities for learning, training and development, and much more...
Explore the BDC Way in our
Culture Book
Our Mission
As part of the Online Financing team within Digital Banking, you will play a key role in supporting Canadian entrepreneurs and businesses. Every interaction matters. By delivering timely, accurate and high-quality service, you directly contribute to making financing more accessible and to supporting the growth of businesses across Canada. If purpose and impact matter to you, this role offers both.
POSITION OVERVIEW
As a Client Support Coordinator, you will be at the heart of the digital client experience. You will interact directly with clients while also performing administrative validations related to online loan applications, all within a fast-paced, high-volume and continuously evolving environment.
CHALLENGES TO BE MET
- Deliver excellent customer service by responding to client inquiries through various channels with professionalism, efficiency and empathy.
- Perform administrative reviews and validations as part of online financing requests, in accordance with established processes and service standards.
- Manage a high volume of requests and files, prioritizing tasks effectively to meet deadlines and service-level expectations.
- Collaborate closely with team members and internal partners to ensure seamless and consistent file processing.
- Work within queue-based workflows and prepare client communications or documentation aligned with specific processes.
- Maintain a high level of accuracy and rigor in information management, documentation and follow-ups.
- Adapt quickly to changes in tools, processes and priorities, in a continuously evolving digital environment.
- Demonstrate comfort with technology and digital tools, along with a strong willingness to learn and evolve.
WHAT WE ARE LOOKING FOR
- College diploma in administration, office administration or a related field, or a bachelor’s degree in business administration.
- Minimum of 3 years of experience in an administrative, customer service or operational support role (experience in financial services is an asset).
- Strong organizational skills and the ability to manage multiple priorities in a high-volume environment.
- A strong customer-service mindset, with sound judgment and problem-solving abilities.
- Ability to work independently while being a collaborative and engaged team player.
- Comfort working in constantly changing environments and interest in digital tools and technologies.
- Excellent written and spoken communication skills in both French and English.
- Proficiency with MS Office (Word, Excel, Outlook).
- Ability to work in a hybrid work environment (in-office and remote).
Why Join Us
- A meaningful role at the core of the bank’s digital transformation.
- The opportunity to make a tangible impact on the success of Canadian businesses.
- A collaborative, supportive and people-focused work environment.
- A dynamic team that values adaptability, continuous improvement and service excellence.
Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at
.
While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.
Not the right fit? Search for BILINGUAL CLIENT SUPPORT COORDINATOR jobs in Montréal, QC
About BDC
We are BDC, the bank for Canadian entrepreneurs.
Our mission is to help create and develop strong Canadian businesses through financing, consulting services and securitization, with a focus on small and medium-sized enterprises.
Through our subsidiary—BDC Capital, we also offer a full spectrum of specialized financing, including venture capital, equity as well as growth and business transition capital.
BDC, Canada’s first B Corp bank. B Corps are certified Beneficial companies. Their purpose is to create value for society as well as money. They meet high standards of transparency and accountability, and create positive social and environmental benefit. Learn more at www.bcorporation.net.
Social Media Community Guidelines: https://www.bdc.ca/EN/about/social_media/Pages/social-media-guidelines.aspx
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BILINGUAL CLIENT SUPPORT COORDINATOR – ONLINE FINANCING - Montreal
Top Benefits
About the role
We are banking at another level.
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
- A hybrid work model that truly balances work and personal life
- Opportunities for learning, training and development, and much more...
Explore the BDC Way in our
Culture Book
Our Mission
As part of the Online Financing team within Digital Banking, you will play a key role in supporting Canadian entrepreneurs and businesses. Every interaction matters. By delivering timely, accurate and high-quality service, you directly contribute to making financing more accessible and to supporting the growth of businesses across Canada. If purpose and impact matter to you, this role offers both.
POSITION OVERVIEW
As a Client Support Coordinator, you will be at the heart of the digital client experience. You will interact directly with clients while also performing administrative validations related to online loan applications, all within a fast-paced, high-volume and continuously evolving environment.
CHALLENGES TO BE MET
- Deliver excellent customer service by responding to client inquiries through various channels with professionalism, efficiency and empathy.
- Perform administrative reviews and validations as part of online financing requests, in accordance with established processes and service standards.
- Manage a high volume of requests and files, prioritizing tasks effectively to meet deadlines and service-level expectations.
- Collaborate closely with team members and internal partners to ensure seamless and consistent file processing.
- Work within queue-based workflows and prepare client communications or documentation aligned with specific processes.
- Maintain a high level of accuracy and rigor in information management, documentation and follow-ups.
- Adapt quickly to changes in tools, processes and priorities, in a continuously evolving digital environment.
- Demonstrate comfort with technology and digital tools, along with a strong willingness to learn and evolve.
WHAT WE ARE LOOKING FOR
- College diploma in administration, office administration or a related field, or a bachelor’s degree in business administration.
- Minimum of 3 years of experience in an administrative, customer service or operational support role (experience in financial services is an asset).
- Strong organizational skills and the ability to manage multiple priorities in a high-volume environment.
- A strong customer-service mindset, with sound judgment and problem-solving abilities.
- Ability to work independently while being a collaborative and engaged team player.
- Comfort working in constantly changing environments and interest in digital tools and technologies.
- Excellent written and spoken communication skills in both French and English.
- Proficiency with MS Office (Word, Excel, Outlook).
- Ability to work in a hybrid work environment (in-office and remote).
Why Join Us
- A meaningful role at the core of the bank’s digital transformation.
- The opportunity to make a tangible impact on the success of Canadian businesses.
- A collaborative, supportive and people-focused work environment.
- A dynamic team that values adaptability, continuous improvement and service excellence.
Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at
.
While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.
Not the right fit? Search for BILINGUAL CLIENT SUPPORT COORDINATOR jobs in Montréal, QC
About BDC
We are BDC, the bank for Canadian entrepreneurs.
Our mission is to help create and develop strong Canadian businesses through financing, consulting services and securitization, with a focus on small and medium-sized enterprises.
Through our subsidiary—BDC Capital, we also offer a full spectrum of specialized financing, including venture capital, equity as well as growth and business transition capital.
BDC, Canada’s first B Corp bank. B Corps are certified Beneficial companies. Their purpose is to create value for society as well as money. They meet high standards of transparency and accountability, and create positive social and environmental benefit. Learn more at www.bcorporation.net.
Social Media Community Guidelines: https://www.bdc.ca/EN/about/social_media/Pages/social-media-guidelines.aspx