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***Apply By:***Tuesday, April 14, 2026 11:59 pm EDT

#Residence Manager

Job ID:

240821

Posting status:

Open

Organization:

Ministry of Children, Community and Social Services

Division:

Children with Special Needs Division/Child and Parent Resource Institute (CPRI)

City:

London

Position(s) language:

English

Job term:

1 Permanent

Job code:

M0712G - Social Services50

Salary:

$77,209.00 - $107,944.00 Per year

Join Our Team as a Residence Manager at the Child and Parent Resource Institute (CPRI)!

Are you passionate about making a difference in the lives of children and youth in need? Do you thrive in high-stress environments, managing crises with professionalism and empathy? If so, we have an exciting opportunity for you!

At CPRI, we provide exceptional care and support to children, youth, and families facing mental health and developmental challenges. As a Residence Manager, you will play a crucial role in strategizing and overseeing the implementation of gender-responsive assessment and treatment programs, as well as personalized treatment plans for children and adolescents.

In this role, you will ensure that our programs and services align with the ministry's vision and meet the division's standards. You will cultivate a therapeutic environment that fosters positive connections and employs evidence-based approaches for serving children and adolescents within our organization. Your strong leadership and managerial skills will be essential in driving the success of these programs and maintaining a safe and supportive atmosphere for both our team members and clients.

In addition, you will actively contribute to shaping facility programs, policies, and protocols that are in line with the ministry's vision and service benchmarks. As a member of the management team, you will be responsible for managing staff and overseeing the day-to-day operations of our 24/7 facility.

Please Note: This position supports our Inpatient Services program in an afterhours capacity. As our facility operates 24/7, the Residence Manager will be required to work evenings, weekends, overnight shifts, and on statutory holidays.

This position will be used to fill future vacancies.

Future vacancies may include:

1. Unit Manager – Responsible for day-to-day operations, admissions, staff supervision, leadership, and problem-solving. Typical Hours: Monday to Friday, 8–4, with flexibility for evenings, weekends and holidays as needed.
2. After Hours Residence Manager – Provides onsite leadership, crisis support, staffing coverage and stabilization during evenings, nights, weekends, and holidays.
3. Scheduling Manager – Develops and maintains inpatient staff schedules, manages staffing coverage, and supports operational scheduling needs. Typical Hours: Monday to Friday with flexibility for evenings, weekends and holidays as needed.

If you have any questions about the position, please reach out to the Program Support Manager at Dean.Kelly@ontario.ca. Be sure to include “Job ID 240821 - Residence Manager” in the subject line of your email.

##About the job

The Child and Parent Resource Institute (CPRI) provides trauma-informed and highly specialized services for children and youth of Ontario who experience complex and long-standing combinations of mental health difficulties and/or developmental challenges where these difficulties significantly impact functioning in multiple areas such as home, school and community and appropriate community interventions have not produced the desired response. CPRI provides services that are based on a partnership model with community service providers. Our services include Assessment, Consultation, Treatment, Research and Education in both outpatient and inpatient services.

Why join us?

Meaningful Impact: Make a tangible difference in the lives of vulnerable children and families.
Supportive Environment: Work in a collaborative and inclusive atmosphere where your contributions are valued.
Professional Growth: Access opportunities for continuous learning and development, empowering you to grow personally and professionally within a supportive and dynamic work environment.
Dynamic Team: Join a dedicated team of professionals committed to creating positive change.

Leadership in the Ontario Public Service

A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

Create the Work Environment

In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities

Your leadership will be crucial in guiding the team towards the achievement of their business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. As the Residence Manager, you will:

-Ensuring the delivery of services to vulnerable children and youth while adhering to legislative and policy standards. -Evaluating and addressing emergency situations, including evacuations and behavioral disturbances, while enforcing security protocols to safeguard clients and staff. -Leading program implementation and modifications in clinical domains, overseeing program efficacy. -Coordinating analysis and propose enhancements to inpatient services, emphasizing risk management and patient welfare. -Fostering collaboration among staff and clinical departments to facilitate specialized inpatient treatment services and organize focus groups. -Contributing to formulating organizational objectives and contingency plans, suggesting improvements to enhance service provision.

##What you bring to the team

###Leadership and Management Skills

• Your leadership capabilities enable you to mentor and guide staff, establish benchmarks, assess performance, and enforce accountability.
• You possess the expertise to cultivate a resilient organizational culture where services are seamlessly integrated and align with legal and legislative obligations.
• Your familiarity with administrative protocols, financial policies, collective agreements, labor relations, and HR practices empowers you to oversee unit operations and provide guidance to staff.
• You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.

###Program and Technical Expertise

• Your comprehension extends to the operational intricacies of residential/inpatient facilities, backed by progressive clinical acumen.
• You adeptly evaluate program protocols to ensure alignment with ministry and legislative standards.
• Proficiency in project management principles and methodologies is evident in your skill set.
• You adeptly oversee program delivery for vulnerable children/youth with complex mental health, psychiatric, and intellectual disabilities.
• Your experience encompasses managing diverse emergency scenarios, including volatile and aggressive behavioral disturbances.

###Planning and Analytical Skills

• Your analytical prowess facilitates assessments of treatment efficacy, service quality, and coordination of children's care needs.
• You excel in investigating and resolving complaints while facilitating risk management analysis.
• Your planning and coordination skills are instrumental in administering program operations, resource planning, and contributing to results-based and strategic planning endeavors.

###Communication and Interpersonal Skills

• Exceptional communication finesse and tact enable effective interaction with diverse stakeholders, including law enforcement, emergency services, hospitals, families/guardians of children/youth, and the general public.
• You adeptly forge productive relationships with members of multidisciplinary teams and community partners.

##Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
Think this role could be right for you?

We're here to support you every step of the way. These short videos can help you feel confident and prepared:

• Navigating Our Hiring Process (2 min) – Get a clear overview of each stage in our structured hiring process so you know what to expect and how to prepare.

• Application Preparation Tips (4 min) – Learn how to showcase your leadership experience in ways that align with how we evaluate applications during the screening stage.

Take a few minutes to explore these resources. They're designed to set you up for success.

##How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario'sHuman Rights Codeand the*Accessibility for Ontarians with Disabilities Act, 2005.*We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

##Additional information:

Apply by:

Tuesday, April 14, 2026 11:59 pm EDT

Position details:

• 1 English Permanent, 600 Sanatorium Rd, London, West Region, Broad Record Check

Compensation group:

Management Compensation Plan

Work hours:

Schedule 6

Category:

Health and Social Services

Posted on:

Friday, March 27, 2026

Note:

-About security checks: A criminal or other federal offence recorddoes not automatically disqualify youfrom the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

• W-SS-240821/26

##How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation: Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together