2026 Insurance, Winter CX Research Intern (4 months)
Top Benefits
About the role
Job Description
Launch your career in Financial Services with this exciting opportunity to join a high-performing and dynamic team of CX Researchers and Designers at RBC Insurance.
As a valued team member, you will contribute to reimagining the RBC Insurance public website and drive the adoption of innovative experiences for RBC Insurance. You will support and assist the Experience, Innovation, and Product Integration team in a fast-paced and innovative environment.
Do any of these areas interest you? If yes, then be sure to check out the Insurance Winter Internship opportunity below!
What will you do?
- Work as a part of the broader Client Experience and Digital Design (CXDD) team to support in conducting evaluative user research.
- Coordinate the user research recruitment efforts.
- Support in creating test protocols of moderate complexity to evaluate prototypes, improve understanding of current context, or to generate new understanding of user needs.
- Synthesize research insights from primary research.
- Conduct secondary research to help understand the problem we are trying to solve.
What do you need to succeed?
Must-have
- Currently enrolled at a Canadian post-secondary institution with a focus on Psychology, Human-Computer Interaction, Anthropology, Market Research, Social Sciences or related discipline
- Knowledge of qualitative and quantitative research methodologies (e.g., surveys)
- Excellent interpersonal and highly developed communication skills (verbal and written)
- Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment.
- Strong MS Office skills – Word, Outlook, Excel, and PowerPoint
- Ability to wear several hats and juggle multiple tasks in a fast-paced environment.
Nice-to-have
- Knowledge of user experience research
- Knowledge of various UX research methods and tools (e.g., usability testing, card sorting, tree testing)
- Knowledge about agile environment
- Appreciation for the potential of ‘design thinking’
Please note :
In order to be eligible for these student positions, you must either:
- Be returning back to school after the work term end-date; or
- If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
2026 Insurance, Winter CX Research Intern (4 months)
Top Benefits
About the role
Job Description
Launch your career in Financial Services with this exciting opportunity to join a high-performing and dynamic team of CX Researchers and Designers at RBC Insurance.
As a valued team member, you will contribute to reimagining the RBC Insurance public website and drive the adoption of innovative experiences for RBC Insurance. You will support and assist the Experience, Innovation, and Product Integration team in a fast-paced and innovative environment.
Do any of these areas interest you? If yes, then be sure to check out the Insurance Winter Internship opportunity below!
What will you do?
- Work as a part of the broader Client Experience and Digital Design (CXDD) team to support in conducting evaluative user research.
- Coordinate the user research recruitment efforts.
- Support in creating test protocols of moderate complexity to evaluate prototypes, improve understanding of current context, or to generate new understanding of user needs.
- Synthesize research insights from primary research.
- Conduct secondary research to help understand the problem we are trying to solve.
What do you need to succeed?
Must-have
- Currently enrolled at a Canadian post-secondary institution with a focus on Psychology, Human-Computer Interaction, Anthropology, Market Research, Social Sciences or related discipline
- Knowledge of qualitative and quantitative research methodologies (e.g., surveys)
- Excellent interpersonal and highly developed communication skills (verbal and written)
- Creative and analytical thinker who is self-driven and capable of working in a fast-paced environment.
- Strong MS Office skills – Word, Outlook, Excel, and PowerPoint
- Ability to wear several hats and juggle multiple tasks in a fast-paced environment.
Nice-to-have
- Knowledge of user experience research
- Knowledge of various UX research methods and tools (e.g., usability testing, card sorting, tree testing)
- Knowledge about agile environment
- Appreciation for the potential of ‘design thinking’
Please note :
In order to be eligible for these student positions, you must either:
- Be returning back to school after the work term end-date; or
- If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.