Top Benefits
About the role
The Global Operations Manager has the primary commercial responsibility for delivery on a given client for the marketing operations capability. This includes managing efficiency, quality, and speed - ensuring delivery against SLA, and nurturing new and expanded commercial opportunities.
Please note, this is a permanent, full time and hybrid (4 days in office) opportunity.
What will your day look like?
As a Global Operations Manager, you will oversee operations at a global level, ensuring alignment across multiple regions while maintaining strategic oversight, resource allocation, and client satisfaction.
Your Day Will Involve
- Managing the delivery of marketing operations teams in accordance with client contracts and SLAs.
- Identifying and implementing process improvements to enhance service consistency and optimize KPIs.
- Planning and governing the global structure, team utilization, and financial accuracy for monthly, quarterly, and annual reviews.
- Fostering knowledge sharing and best practices across regional teams to align with global objectives.
- Working closely with in-house teams to ensure operational strategies align with client and agency goals.
- Acting as a key liaison for internal and external stakeholders, providing regular performance reports.
- Ensuring alignment with senior leadership on strategic initiatives.
Who are you going to work with?
You will be part of a diverse, global working environment that values collaboration, innovation, and operational excellence. You’ll work closely with senior leadership, cross-functional teams, and top-tier clients to shape and execute strategic initiatives that drive success across multiple regions.
What will you bring to the table?
You are a proactive and highly organized leader with a strategic mindset and a strong ability to manage complexity. You thrive in a fast-paced environment, balancing operations, people management, and client relations with ease.
You Excel At
- Fostering a proactive leadership approach with a strategic mindset
- Overseeing multi-region service delivery and process standardization
- Managing complexity in a fast-paced environment
- Balancing client relations with operational needs
- Developing and execute long-term operational strategies
- Managing escalations, ensuring transparency, and maintaining strong relationships with internal and external partner
Additionally, We Also Expect You To Have
- Proven experience in operations management within a service-oriented or agency environment (5+ years).
- Strong understanding of marketing operations, and service delivery frameworks.
- Excellent stakeholder management skills with ability to communicate complex topics clearly, and nurture internal/external relationships.
- Financial acumen to oversee budgets, control costs, and optimize resource allocation.
- Experience delivering operational transformations, and continuous improvement.
- Experience aligning teams across multiple time-zones and cultures.
- Knowledge of compliance regulation related to digital marketing such as GDPR, SLA governance, and risk mitigation in general.
A leader in personalized customer experiences
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
A global network
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.
WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
For more information, please visit our website, and follow VML MAP on our social channels via Instagram, LinkedIn and X. When you click “Apply now” below, your information is sent to VML MAP. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.
About VML MAP
As of January 1st, Wunderman Thompson MAP becomes VML MAP. New chapter. Same MAP Team.
We are a diverse, global team representing over 55 nationalities, all bound by our passion for helping brands create personal connections with consumers.
As the world leaders in Marketing Automation, Personalization, Loyalty, and CRM at scale, we partner with renowned brands across various industries. With our presence in 14 locations worldwide, we craft innovative solutions that resonate with global audiences.
Our mission is simple: humanize the connection between brands and consumers through data-driven, personalized content across all channels. Leveraging our expertise in marketing automation, personalization, loyalty, and CRM, we empower clients to deliver scalable, efficient, and impactful experiences that drive measurable business success.
We are headquartered in Copenhagen and have 14 fully integrated offices in North and Central America, Europe, and Asia. We work as "one team, multiple locations."
Join the journey.
Consulting - Data & AI - Content & Creative - Identity & 1to1 Paid media - Technology & Platform - Operating models & processes - Operations and Optimization
Top Benefits
About the role
The Global Operations Manager has the primary commercial responsibility for delivery on a given client for the marketing operations capability. This includes managing efficiency, quality, and speed - ensuring delivery against SLA, and nurturing new and expanded commercial opportunities.
Please note, this is a permanent, full time and hybrid (4 days in office) opportunity.
What will your day look like?
As a Global Operations Manager, you will oversee operations at a global level, ensuring alignment across multiple regions while maintaining strategic oversight, resource allocation, and client satisfaction.
Your Day Will Involve
- Managing the delivery of marketing operations teams in accordance with client contracts and SLAs.
- Identifying and implementing process improvements to enhance service consistency and optimize KPIs.
- Planning and governing the global structure, team utilization, and financial accuracy for monthly, quarterly, and annual reviews.
- Fostering knowledge sharing and best practices across regional teams to align with global objectives.
- Working closely with in-house teams to ensure operational strategies align with client and agency goals.
- Acting as a key liaison for internal and external stakeholders, providing regular performance reports.
- Ensuring alignment with senior leadership on strategic initiatives.
Who are you going to work with?
You will be part of a diverse, global working environment that values collaboration, innovation, and operational excellence. You’ll work closely with senior leadership, cross-functional teams, and top-tier clients to shape and execute strategic initiatives that drive success across multiple regions.
What will you bring to the table?
You are a proactive and highly organized leader with a strategic mindset and a strong ability to manage complexity. You thrive in a fast-paced environment, balancing operations, people management, and client relations with ease.
You Excel At
- Fostering a proactive leadership approach with a strategic mindset
- Overseeing multi-region service delivery and process standardization
- Managing complexity in a fast-paced environment
- Balancing client relations with operational needs
- Developing and execute long-term operational strategies
- Managing escalations, ensuring transparency, and maintaining strong relationships with internal and external partner
Additionally, We Also Expect You To Have
- Proven experience in operations management within a service-oriented or agency environment (5+ years).
- Strong understanding of marketing operations, and service delivery frameworks.
- Excellent stakeholder management skills with ability to communicate complex topics clearly, and nurture internal/external relationships.
- Financial acumen to oversee budgets, control costs, and optimize resource allocation.
- Experience delivering operational transformations, and continuous improvement.
- Experience aligning teams across multiple time-zones and cultures.
- Knowledge of compliance regulation related to digital marketing such as GDPR, SLA governance, and risk mitigation in general.
A leader in personalized customer experiences
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
A global network
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.
WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
For more information, please visit our website, and follow VML MAP on our social channels via Instagram, LinkedIn and X. When you click “Apply now” below, your information is sent to VML MAP. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.
About VML MAP
As of January 1st, Wunderman Thompson MAP becomes VML MAP. New chapter. Same MAP Team.
We are a diverse, global team representing over 55 nationalities, all bound by our passion for helping brands create personal connections with consumers.
As the world leaders in Marketing Automation, Personalization, Loyalty, and CRM at scale, we partner with renowned brands across various industries. With our presence in 14 locations worldwide, we craft innovative solutions that resonate with global audiences.
Our mission is simple: humanize the connection between brands and consumers through data-driven, personalized content across all channels. Leveraging our expertise in marketing automation, personalization, loyalty, and CRM, we empower clients to deliver scalable, efficient, and impactful experiences that drive measurable business success.
We are headquartered in Copenhagen and have 14 fully integrated offices in North and Central America, Europe, and Asia. We work as "one team, multiple locations."
Join the journey.
Consulting - Data & AI - Content & Creative - Identity & 1to1 Paid media - Technology & Platform - Operating models & processes - Operations and Optimization