Registration/Booking Clerk
Top Benefits
About the role
Vancouver, Canada
Temporary,Full-Time
Apply
Save job
Program
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Category
Clerical/Secretarial Administrative/Administrative Resource Team
Requisition number
201708E
Date posted
07/17/2026
Registration/Booking Clerk, [Department]
[Location - either BC Children's Hospital or BC Women's Hospital + Health Centre]
Vancouver, BC
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
The Registration/Booking Clerk performs a variety of clerical and patient related activities including scheduling and booking of patient appointments, processing of referrals; performing reception, admitting and patient registration duties; and maintaining databases, records and other patient information.
What You’ll Do
Utilizing a computerized scheduling system, schedule and book patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families. Receive and register patients within a computerized scheduling system upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived. Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel. Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts. Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.
What You Bring
Completion of Grade 12. Two (2) years’ recent experience, or an equivalent combination of education, training, and experience.
You Are Able To
Keyboard 45 w.p.m.
Possess knowledge of medical terminology
Communicate effectively both verbally and in writing. Deal with others effectively. Organize work. Operate related equipment. Physically carry out the duties of the position.
What we bring IF CASUAL: remove ‘Enjoy’ and ‘Annual stat’ bullets
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job Type: (e.g., full-time, part-time, regular, casual)
Wage: $23.40 per hour
Location: 4500 Oak Street, Vancouver, BC, V6H 2N9
Applications will be accepted until position is filled.
Hours of Work: (if available)
Requisition # (if available)
What we do (depending on the facility, can be either BCCH or BCW)
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children from across British Columbia.
BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.
BCW/BCCH is part of the The Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services.
PHSA and BCCH/BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
ATTN: PHSA Employees
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of XXXXXX, 20XX. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.
Apply Save job
Back to search result
SVG
Internal job portal
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
SVG
PHSA’s values and Coast Salish Teachings
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Learn more about PHSA’s values and teachings
Back to top
Sign up for job alerts
SVG
Learn about new career opportunities
Be the first to know about new jobs at PHSA with recent postings sent straight to you!
Email Address
Job Categories
and RiskCall Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegalManagementMedical ImagingMedical LeadershipMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansPrivacyProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades
and Risk
Call Taker / Dispatcher
Clerical/Secretarial Administrative/Administrative Resource Team
Communications
Community Health Services
Data Analytics
Dental
Dentistry
Finance / Payroll
Health Information Management
Human Resources/ OH&S / Education
Indigenous Health
Information Technology
Lab Pathology
Legal
Management
Medical Imaging
Medical Leadership
Mental Health
Mental Health Support Services
Molecular Imaging and Therapy
New Grad Nurse
Nursing/Licensed Practical Nurse
Nutrition
Operations & Strategy Management
Paramedic
Patient Care Support Services
Pharmacy
Physicians
Privacy
Project Management
Psychiatry
Psychology
Quality and Safety
Radiation Therapy
Research
Respiratory Therapy
Respiratory Therapy
Social Work
Sonography
Supply Chain/Purchasing/Logistics
Support Services
Therapy Services
Trades
Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.
Locations
AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock
Abbotsford
Burnaby
Campbell River
Chilliwack
Coquitlam
Courtenay
Cranbrook
Dawson Creek
Duncan
Fernie
Fort St. John
Hope
Kamloops
Kelowna
Ladner
Langley
Maple Ridge
Mission
Nanaimo
Nelson
New Westminster
Northern Bc
North Vancouver
Oliver
Parksville
Pemberton
Penticton
Port Coquitlalm
Port Coquitlam
Port Moody
Powell River
Prince George
Richmond
Saanichton
Salmon Arm
Sechelt
Squamish
Surrey
Vancouver
Vernon
Victoria
Whistler
White Rock
Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.
I accept terms of service
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Not the right fit? Search for Registration/Booking Clerk jobs in Vancouver, British Columbia, Canada
About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer - BC Centre for Disease Control - BC Children's Hospital - Sunny Hill Health Centre for Children - BC Mental Health and Substance Use Services - BC Renal - BC Transplant - BC Women's Hospital and Health Centre - Cardiac Services BC - Perinatal Services BC - BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- 13 annual statutory holidays with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Similar Jobs
Registration/Booking Clerk
Top Benefits
About the role
Vancouver, Canada
Temporary,Full-Time
Apply
Save job
Program
Share on social media
Category
Clerical/Secretarial Administrative/Administrative Resource Team
Requisition number
201708E
Date posted
07/17/2026
Registration/Booking Clerk, [Department]
[Location - either BC Children's Hospital or BC Women's Hospital + Health Centre]
Vancouver, BC
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
The Registration/Booking Clerk performs a variety of clerical and patient related activities including scheduling and booking of patient appointments, processing of referrals; performing reception, admitting and patient registration duties; and maintaining databases, records and other patient information.
What You’ll Do
Utilizing a computerized scheduling system, schedule and book patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families. Receive and register patients within a computerized scheduling system upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived. Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel. Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts. Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.
What You Bring
Completion of Grade 12. Two (2) years’ recent experience, or an equivalent combination of education, training, and experience.
You Are Able To
Keyboard 45 w.p.m.
Possess knowledge of medical terminology
Communicate effectively both verbally and in writing. Deal with others effectively. Organize work. Operate related equipment. Physically carry out the duties of the position.
What we bring IF CASUAL: remove ‘Enjoy’ and ‘Annual stat’ bullets
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job Type: (e.g., full-time, part-time, regular, casual)
Wage: $23.40 per hour
Location: 4500 Oak Street, Vancouver, BC, V6H 2N9
Applications will be accepted until position is filled.
Hours of Work: (if available)
Requisition # (if available)
What we do (depending on the facility, can be either BCCH or BCW)
BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children from across British Columbia.
BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.
BCW/BCCH is part of the The Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services.
PHSA and BCCH/BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
ATTN: PHSA Employees
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of XXXXXX, 20XX. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.
Apply Save job
Back to search result
SVG
Internal job portal
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
SVG
PHSA’s values and Coast Salish Teachings
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Learn more about PHSA’s values and teachings
Back to top
Sign up for job alerts
SVG
Learn about new career opportunities
Be the first to know about new jobs at PHSA with recent postings sent straight to you!
Email Address
Job Categories
and RiskCall Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegalManagementMedical ImagingMedical LeadershipMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansPrivacyProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades
and Risk
Call Taker / Dispatcher
Clerical/Secretarial Administrative/Administrative Resource Team
Communications
Community Health Services
Data Analytics
Dental
Dentistry
Finance / Payroll
Health Information Management
Human Resources/ OH&S / Education
Indigenous Health
Information Technology
Lab Pathology
Legal
Management
Medical Imaging
Medical Leadership
Mental Health
Mental Health Support Services
Molecular Imaging and Therapy
New Grad Nurse
Nursing/Licensed Practical Nurse
Nutrition
Operations & Strategy Management
Paramedic
Patient Care Support Services
Pharmacy
Physicians
Privacy
Project Management
Psychiatry
Psychology
Quality and Safety
Radiation Therapy
Research
Respiratory Therapy
Respiratory Therapy
Social Work
Sonography
Supply Chain/Purchasing/Logistics
Support Services
Therapy Services
Trades
Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.
Locations
AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock
Abbotsford
Burnaby
Campbell River
Chilliwack
Coquitlam
Courtenay
Cranbrook
Dawson Creek
Duncan
Fernie
Fort St. John
Hope
Kamloops
Kelowna
Ladner
Langley
Maple Ridge
Mission
Nanaimo
Nelson
New Westminster
Northern Bc
North Vancouver
Oliver
Parksville
Pemberton
Penticton
Port Coquitlalm
Port Coquitlam
Port Moody
Powell River
Prince George
Richmond
Saanichton
Salmon Arm
Sechelt
Squamish
Surrey
Vancouver
Vernon
Victoria
Whistler
White Rock
Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.
I accept terms of service
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Not the right fit? Search for Registration/Booking Clerk jobs in Vancouver, British Columbia, Canada
About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer - BC Centre for Disease Control - BC Children's Hospital - Sunny Hill Health Centre for Children - BC Mental Health and Substance Use Services - BC Renal - BC Transplant - BC Women's Hospital and Health Centre - Cardiac Services BC - Perinatal Services BC - BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- 13 annual statutory holidays with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.