About the role
JOB Description: Identity and Access Management (IAM) Operations Lead is responsible for the day-to-day administration, maintenance, and governance of an organization's identity security infrastructure. They ensure that the right individuals have the correct access to technology resources at the right time, minimizing security risks while maintaining operational continuity. Role Summary The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team. Key Responsibilities Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements Lead operational governance, audits, and compliance reporting aligned to Client requirements Prepare and present weekly/monthly service reports and lead customer service review meetings Act as the escalation point for critical IAM incidents and operational risks Drive operational discipline across ITSM processes (Incident, SR, Problem, Change) Build, manage, and mentor a high performance IAM operations team (onshore/offshore) Required Experience 8+ years in IAM / Security operations with customer facing delivery experience Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification) Proven experience in operations governance, KPI tracking, and stakeholder management Success Measures SLA & KPI adherence Reduced backlog and operational defects Improved audit outcomes and customer satisfaction Stable, scalable IAM operations for Client
Not the right fit? Search for IAM Operations Lead jobs in Canada
About CBL Solutions
CBL Solutions: Empowering Companies in the Digital Era
CBL Solutions is an innovative and rapidly expanding IT services company headquartered in the United States. We specialize in delivering a comprehensive range of software, staffing, and outsourcing solutions to organizations across the USA and India. With our unique onsite, offsite, and offshore delivery model, we enable our clients to achieve swift implementation, exceptional quality, and cost optimization.
Driving Success for Startups and Enterprises in the Connected World!
Unleash the full potential of your organization with CBL Solutions as your trusted guide. Our team of digital experts is dedicated to assisting companies in all industries, regions, and stages of growth to embrace the possibilities of the digital landscape. Rather than focusing on what digital will do to your business, we empower you to define what you will do with digital. At CBL Solutions, we pride ourselves on being at the forefront of technological advancements, constantly exploring emerging trends and transforming them into actionable strategies for our clients. Whether you are a startup seeking to establish a digital presence or an established enterprise looking to optimize your operations, our tailored solutions will ensure your success in the connected world.
Why Choose CBL Solutions?
Comprehensive Portfolio: We offer a wide range of software, staffing, and outsourcing services, tailored to meet the unique needs of each client. From software development to talent acquisition and operational support, we have you covered.
Customer-centric Approach: We prioritize our clients' objectives and work closely with them to develop personalized strategies. Our team becomes an extension of your business, providing dedicated support and delivering solutions that align with your goals. Global Delivery Model: With our onsite, offsite, and offshore delivery capabilities, we ensure a seamless experience regardless of your geo location
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About the role
JOB Description: Identity and Access Management (IAM) Operations Lead is responsible for the day-to-day administration, maintenance, and governance of an organization's identity security infrastructure. They ensure that the right individuals have the correct access to technology resources at the right time, minimizing security risks while maintaining operational continuity. Role Summary The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team. Key Responsibilities Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements Lead operational governance, audits, and compliance reporting aligned to Client requirements Prepare and present weekly/monthly service reports and lead customer service review meetings Act as the escalation point for critical IAM incidents and operational risks Drive operational discipline across ITSM processes (Incident, SR, Problem, Change) Build, manage, and mentor a high performance IAM operations team (onshore/offshore) Required Experience 8+ years in IAM / Security operations with customer facing delivery experience Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification) Proven experience in operations governance, KPI tracking, and stakeholder management Success Measures SLA & KPI adherence Reduced backlog and operational defects Improved audit outcomes and customer satisfaction Stable, scalable IAM operations for Client
Not the right fit? Search for IAM Operations Lead jobs in Canada
About CBL Solutions
CBL Solutions: Empowering Companies in the Digital Era
CBL Solutions is an innovative and rapidly expanding IT services company headquartered in the United States. We specialize in delivering a comprehensive range of software, staffing, and outsourcing solutions to organizations across the USA and India. With our unique onsite, offsite, and offshore delivery model, we enable our clients to achieve swift implementation, exceptional quality, and cost optimization.
Driving Success for Startups and Enterprises in the Connected World!
Unleash the full potential of your organization with CBL Solutions as your trusted guide. Our team of digital experts is dedicated to assisting companies in all industries, regions, and stages of growth to embrace the possibilities of the digital landscape. Rather than focusing on what digital will do to your business, we empower you to define what you will do with digital. At CBL Solutions, we pride ourselves on being at the forefront of technological advancements, constantly exploring emerging trends and transforming them into actionable strategies for our clients. Whether you are a startup seeking to establish a digital presence or an established enterprise looking to optimize your operations, our tailored solutions will ensure your success in the connected world.
Why Choose CBL Solutions?
Comprehensive Portfolio: We offer a wide range of software, staffing, and outsourcing services, tailored to meet the unique needs of each client. From software development to talent acquisition and operational support, we have you covered.
Customer-centric Approach: We prioritize our clients' objectives and work closely with them to develop personalized strategies. Our team becomes an extension of your business, providing dedicated support and delivering solutions that align with your goals. Global Delivery Model: With our onsite, offsite, and offshore delivery capabilities, we ensure a seamless experience regardless of your geo location