Primary Job Posting Location:

Concord, Ontario Canada

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position manages the business plan, budget, and business development strategy. They lead UPS revenue growth and retention sales strategies. This position participates in the development of enterprise/SMB account strategy, account management, and stakeholder relationships. They manage the Enterprise/SMB Account Managers.

Responsibilities:

• Identifies key stakeholders for projects to establish and maintain relationships and appropriate lines of communication.
• Prepares and delivers formal presentations to key stakeholders to educate and inform them about the progress and status of projects.
• Oversees the development of the sales strategy initiative to drive UPS revenue growth, increase volume, and grow market share.
• Prepares analysis of sales performance using the Business Information Analysis program and other measurement tools to monitor performance goals.
• Manages input of delivery data from trip reports to ensure creation, analysis, and accurate interpretation of customer reports.
• Oversees preparation of key performance indicators for presentation to customers to ensure periodic reviews highlight successes and quantified value.
• Participates in the development of customer account strategies to determine UPS's optimal approach to win and maintain business, increase profitability, and maintain market position.
• Discusses potential customers with the account owners (e.g. Enterprise Account Executives, Enterprise Account Executives, National Account Managers, etc.) to organize sales plans.
• Manages resources and people processes (e.g., Performance Management, Career Development, Succession Planning, Salary Administration, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, projects, etc.) to facilitate individual and team development.
• Collaborates with district, region, and corporate Business Development groups to provide business plan results, account challenges, market and industry trends.
• Prepares written information to disseminate to Sales staff to inform them of district, regional, and corporate initiatives.

Qualifications:

• Knowledge in Healthcare, Sales, HLD, Forwarding and cold chain.
• Sales experience in SMB and/or ENT
• Anticipates industry, financial, and global trends impacting UPS and customers’ organizations; identifies strategic recommendations based on anticipated trends; uses detailed understanding of customers’ functions, structures, and business models to make supply chain recommendations
• Demonstrates a detailed understanding of competitor’s strategies and offerings; collects, analyzes, and interprets competitive information; identifies areas where UPS is at a competitive disadvantage and suggests ideas for improving its competitive position
• Helps define and create specific documented account strategies; evaluates key financial indicators to establish account strategies; leverages sales and service resources to meet basic customer needs; recognizes overlap between customer needs and external industry trend
• Accurately reads and interprets financial reports and statements; demonstrates an understanding of relevant financial measures, revenue and cost drivers; applies financial analysis to recommend solutions that support business objective
• Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback
• Identifies cultural issues that may impact business needs or customer solutions; applies cultural sensitivity when interacting with others outside one’s own geography; leverages cultural awareness to address challenges when operating across different geographical areas; stays current on global and cultural trends
• Demonstrates a detailed understanding of supply chain concepts; makes recommendations for changes to solve supply chain problems
• Bachelor’s Degree or International equivalent

Preferences:

• Master’s Degree – Preferred

Additional Information:

• Job Grade: 018
• Location: Open to candidates based in Canada, with a preference for those located near and with easy travel access to Toronto or Mississauga
• Relocation assistance is not available
• Application Deadline: September 13, 2025

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.