Veterinary Reception, Client Care, Yaletown Pet Hospital
Top Benefits
About the role
Veterinary Reception, Client Care
Location: Vancouver, BC
Yaletown Pet Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team
Our Mission: We are a family, not just a vet hospital. A family that supports the amazing bond you share with your pet. Inside these walls, we treat one another with empathy, respect, and honesty. We vow to treat each pet as if it were one of our own and to take time to snuggle them. We vow to create a positive environment for your pet every time they walk through the door, to help strengthen the bond you share, and always to keep the treat jar full. We will strive to adapt, to stay current and to ensure the health and well-being of the four-legged members of your family. We are not just any pet hospital--We are VCA Yaletown.
Team Core Values: Teamwork, Empathy, Respect, Communication, Work Ethic, and Adaptability.
Core values of any business are important to establish to help create a framework for how we function day to day. We decided on our core values in a staff meeting together, and we continue to work with these in mind, and we expand them as we continue to evolve and develop as a family.
CSR Role: Our focus is on offering the best quality care for our patients, and top-notch customer service for our clients. Our CSRs have a cheerful, positive and helpful manner with a professional attitude; excellent client service skills, epic communication skills, a strong work ethic, and the knowledge and confidence it takes to be the face of the company. They thrive in a fast-paced environment, can manage stress well, and they constantly take initiative. Their ability to multitask does not compromise the quality of their work, and they have the willingness to learn and improve their skills.
Our CSRs are the captains of this ship and keep everything running smoothly. Their duties include (but are not limited to) managing a multi-doctor schedule, handling all client communications, triaging emergencies, fostering a compassionate practice-to-patient bond by liaising between the client and each department, providing education tips and resources to clients, assisting with nutrition and diet selections, and they are responsible for all administrative duties like collecting and scanning records. Needless to say, our CSRs are the masters at managing the clinic and client’s needs alike. They are bright, tech savvy, multi-tasking unicorns that aim to go above and beyond with everything they do for clients and coworkers.
We have a really amazing team who works hard and plays hard. If you think you’re amazing too, please apply!! Those who meet the qualifications will be contacted . Those without direct veterinary experience , please layout your animal-related experience in your cover letter for consideration along with your career ambitions with entering this field. Those without experience and without a cover letter will not be considered; following instructions is key for this role!
Learn more about who we are by checking us out on our social networks, Facebook & Instagram, @VCAyaletown.
Compensation: $17.85 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
YPH Benefits:
- Scrubs provided
- Frequent CE opportunities
- Discounted food, medications, retail products, and professional services for your pet(s)
- Free Gym membership to our on-premises gym to support your mental & physical health
- Secure bike locker room
- Extended Health Benefits after 3 months of FT employment
- 2 weeks paid vacation, and 3 weeks starting in 2026!
- A caring culture of Wellness and Appreciation!
- Employer match (5%) Student Loan repayment OR group RRSP plan - Planning for your future just got easier with VCA Canada!
- Wellness days, sick days, and vacation time
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- E-tools to assist with meditation, better sleep, exercise, and focus
- Virtual health care (telemedicine) offering quick access to quality care
- Opportunities to give back in your community through VCA initiatives
- And extra perks like shopping discounts and cool wellness apps!
- Supportive, collaborative, positive and fun work environment!
Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.
Veterinary Reception, Client Care, Yaletown Pet Hospital
Top Benefits
About the role
Veterinary Reception, Client Care
Location: Vancouver, BC
Yaletown Pet Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team
Our Mission: We are a family, not just a vet hospital. A family that supports the amazing bond you share with your pet. Inside these walls, we treat one another with empathy, respect, and honesty. We vow to treat each pet as if it were one of our own and to take time to snuggle them. We vow to create a positive environment for your pet every time they walk through the door, to help strengthen the bond you share, and always to keep the treat jar full. We will strive to adapt, to stay current and to ensure the health and well-being of the four-legged members of your family. We are not just any pet hospital--We are VCA Yaletown.
Team Core Values: Teamwork, Empathy, Respect, Communication, Work Ethic, and Adaptability.
Core values of any business are important to establish to help create a framework for how we function day to day. We decided on our core values in a staff meeting together, and we continue to work with these in mind, and we expand them as we continue to evolve and develop as a family.
CSR Role: Our focus is on offering the best quality care for our patients, and top-notch customer service for our clients. Our CSRs have a cheerful, positive and helpful manner with a professional attitude; excellent client service skills, epic communication skills, a strong work ethic, and the knowledge and confidence it takes to be the face of the company. They thrive in a fast-paced environment, can manage stress well, and they constantly take initiative. Their ability to multitask does not compromise the quality of their work, and they have the willingness to learn and improve their skills.
Our CSRs are the captains of this ship and keep everything running smoothly. Their duties include (but are not limited to) managing a multi-doctor schedule, handling all client communications, triaging emergencies, fostering a compassionate practice-to-patient bond by liaising between the client and each department, providing education tips and resources to clients, assisting with nutrition and diet selections, and they are responsible for all administrative duties like collecting and scanning records. Needless to say, our CSRs are the masters at managing the clinic and client’s needs alike. They are bright, tech savvy, multi-tasking unicorns that aim to go above and beyond with everything they do for clients and coworkers.
We have a really amazing team who works hard and plays hard. If you think you’re amazing too, please apply!! Those who meet the qualifications will be contacted . Those without direct veterinary experience , please layout your animal-related experience in your cover letter for consideration along with your career ambitions with entering this field. Those without experience and without a cover letter will not be considered; following instructions is key for this role!
Learn more about who we are by checking us out on our social networks, Facebook & Instagram, @VCAyaletown.
Compensation: $17.85 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.
YPH Benefits:
- Scrubs provided
- Frequent CE opportunities
- Discounted food, medications, retail products, and professional services for your pet(s)
- Free Gym membership to our on-premises gym to support your mental & physical health
- Secure bike locker room
- Extended Health Benefits after 3 months of FT employment
- 2 weeks paid vacation, and 3 weeks starting in 2026!
- A caring culture of Wellness and Appreciation!
- Employer match (5%) Student Loan repayment OR group RRSP plan - Planning for your future just got easier with VCA Canada!
- Wellness days, sick days, and vacation time
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- E-tools to assist with meditation, better sleep, exercise, and focus
- Virtual health care (telemedicine) offering quick access to quality care
- Opportunities to give back in your community through VCA initiatives
- And extra perks like shopping discounts and cool wellness apps!
- Supportive, collaborative, positive and fun work environment!
Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.