Top Benefits
About the role
Concierge
Aspira Island View Retirement Living Arnprior
In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira Island View their home. This role offers the opportunity to create community and demonstrate care to our residents through your Concierge duties. Every day, you'll have the chance to enhance your skills and deepen your understanding of both your colleagues and the residents you serve. Come be part of a team where knowing each resident by their story, not just their name, is not only achievable, it's expected. Our mission is to foster joy in everyday life! We hold a deep conviction that serving Canada’s seniors is a privilege, ensuring they enjoy lives marked by comfort, dignity, and respect.
If this resonates with you, please keep reading!
What Sienna Offers:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:
• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs
What You’ll Be Doing:
You will be a welcomed member of the Retirement team at Aspira Island View,
working in a fast-paced environment where you will make a meaningful
difference in residents’ lives. As a Concierge, you'll cultivate a profound
understanding of our residents and their unique lifestyles. Building rapport
with residents, their families, and visitors, you'll offer personalized
assistance, ensuring everyone feels esteemed and assisted during their time
with us. As an individual and part of a wider team, you will be a strong
contributor to the culture of the home, where the focus is always on helping
residents live fully, every day.
How You’ll Succeed:
1. Establish Meaningful Connections:
• Respond to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
2. Provide Clerical Support:
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Providing clerical and computer support to all managers as requested.
Who You Are:
• You are compassionate and dedicated to meaningful work that supports seniors in living life fully
• You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff.
• You are proficient with MS Office, specifically Excel, Word, and Power Point.
• You exercise tact and diplomacy in working with seniors, their families and general visitors
What you need to know:
• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
Apply Now if you want to learn more!
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
About Sienna Senior Living
At Sienna Senior Living, our Purpose is to cultivate happiness in daily life. Our work does not stop at providing the highest quality of service and care to our residents - it goes much further. Each and every day, we strive to bring happiness into our residents’ lives by enabling our team to put their passion for their work into action and supporting families to bring joy into our homes.
Sienna is one of Canada’s largest owners and operators of senior living options, with 93 high-quality residences in key markets in Ontario, British Columbia, Alberta and Saskatchewan. We offer independent living, assisted living and memory care under our Aspira retirement brand, as well as long-term care, specialized programs and services, and expert management services. Our approximately 12,000 team members are committed to helping residents discover happiness through personalization, choice and community engagement in a comfortable, home-like setting.
Our aim is to consistently create a positive resident experience, along with a high-performing team and workplace culture that are driven by shared Values and a commitment to innovation and excellence. As leaders in the sector, we leverage technology and best practices to constantly set new benchmarks for quality. At the same time, we never lose sight of our vision— to be Canada’s most trusted and most loved senior living provider.
Top Benefits
About the role
Concierge
Aspira Island View Retirement Living Arnprior
In this role, you'll do more than just fill a position; you'll forge enduring connections with the individuals who consider Aspira Island View their home. This role offers the opportunity to create community and demonstrate care to our residents through your Concierge duties. Every day, you'll have the chance to enhance your skills and deepen your understanding of both your colleagues and the residents you serve. Come be part of a team where knowing each resident by their story, not just their name, is not only achievable, it's expected. Our mission is to foster joy in everyday life! We hold a deep conviction that serving Canada’s seniors is a privilege, ensuring they enjoy lives marked by comfort, dignity, and respect.
If this resonates with you, please keep reading!
What Sienna Offers:
We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:
• A competitive salary and vacation package
• Health & Dental benefits program
• RRSP with employer match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with company match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs
What You’ll Be Doing:
You will be a welcomed member of the Retirement team at Aspira Island View,
working in a fast-paced environment where you will make a meaningful
difference in residents’ lives. As a Concierge, you'll cultivate a profound
understanding of our residents and their unique lifestyles. Building rapport
with residents, their families, and visitors, you'll offer personalized
assistance, ensuring everyone feels esteemed and assisted during their time
with us. As an individual and part of a wider team, you will be a strong
contributor to the culture of the home, where the focus is always on helping
residents live fully, every day.
How You’ll Succeed:
1. Establish Meaningful Connections:
• Respond to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
2. Provide Clerical Support:
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Providing clerical and computer support to all managers as requested.
Who You Are:
• You are compassionate and dedicated to meaningful work that supports seniors in living life fully
• You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff.
• You are proficient with MS Office, specifically Excel, Word, and Power Point.
• You exercise tact and diplomacy in working with seniors, their families and general visitors
What you need to know:
• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Vulnerable Sector Check
• All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants.
Apply Now if you want to learn more!
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
About Sienna Senior Living
At Sienna Senior Living, our Purpose is to cultivate happiness in daily life. Our work does not stop at providing the highest quality of service and care to our residents - it goes much further. Each and every day, we strive to bring happiness into our residents’ lives by enabling our team to put their passion for their work into action and supporting families to bring joy into our homes.
Sienna is one of Canada’s largest owners and operators of senior living options, with 93 high-quality residences in key markets in Ontario, British Columbia, Alberta and Saskatchewan. We offer independent living, assisted living and memory care under our Aspira retirement brand, as well as long-term care, specialized programs and services, and expert management services. Our approximately 12,000 team members are committed to helping residents discover happiness through personalization, choice and community engagement in a comfortable, home-like setting.
Our aim is to consistently create a positive resident experience, along with a high-performing team and workplace culture that are driven by shared Values and a commitment to innovation and excellence. As leaders in the sector, we leverage technology and best practices to constantly set new benchmarks for quality. At the same time, we never lose sight of our vision— to be Canada’s most trusted and most loved senior living provider.