About the role
Responsibilities
- Identify, plan, support and implement process improvement and optimization projects in order to establish a clear project work plan including scope, quality objectives and schedules.
- Manage the change process associated with new initiatives, ensuring that the team adapts smoothly to new methods and processes.
- Collect and analyze operational data to measure performance, identify trends and guide decision-making.
- Develop key performance indicators (KPIs) and reporting systems to monitor improvements.
- Develop and execute strategic initiatives pertaining to special programs, projects and/or process improvement.
- Gather and document business and technical requirements as well as test plans.
- Develop user documentation such as functionality guides, user guides.
- Independently manages high complexity projects and resources from intake through deployment.
- Develops and deploys high complexity solutions using various tools and platforms, including Excel VBA, Alteryx, Appian, Power Platform, Duco.
- Regularly update senior leadership on progress of operational improvement initiatives, including the impact on cost savings, quality and overall performance.
- Train and mentor staff at all levels on operational excellence principals and tools. Build a culture of continuous improvement within the organization.
- Engage with Client Service Delivery (CSD) staff to promote continuous process improvement methods and tools individually and through events such as showcases, hackathons, etc.
- Develop and deliver platform-specific training for business users.
Qualifications
- University degree or equivalent in computer science, data analytics or a related area of study
- 5-7 years relevant business experience
- 2+ years mentoring and training staff
- Working knowledge of Excel (calculations & analytics)
- Working knowledge of Excel VBA (Macro development)
- Business analytics (PowerBI)
- Data analytics (Power BI, Alteryx)
- Low-code automation (Appian, Power Apps, Duco)
- Knowledge of business analysis
- Knowledge of Agile methodology
- Excellent project management and organizational skills
- Strong communication skills with the ability to influence and build relationships across all levels of the organization.
- Ability to manage multiple projects and priorities effectively
About CIBC Mellon
CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.
CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.
About the role
Responsibilities
- Identify, plan, support and implement process improvement and optimization projects in order to establish a clear project work plan including scope, quality objectives and schedules.
- Manage the change process associated with new initiatives, ensuring that the team adapts smoothly to new methods and processes.
- Collect and analyze operational data to measure performance, identify trends and guide decision-making.
- Develop key performance indicators (KPIs) and reporting systems to monitor improvements.
- Develop and execute strategic initiatives pertaining to special programs, projects and/or process improvement.
- Gather and document business and technical requirements as well as test plans.
- Develop user documentation such as functionality guides, user guides.
- Independently manages high complexity projects and resources from intake through deployment.
- Develops and deploys high complexity solutions using various tools and platforms, including Excel VBA, Alteryx, Appian, Power Platform, Duco.
- Regularly update senior leadership on progress of operational improvement initiatives, including the impact on cost savings, quality and overall performance.
- Train and mentor staff at all levels on operational excellence principals and tools. Build a culture of continuous improvement within the organization.
- Engage with Client Service Delivery (CSD) staff to promote continuous process improvement methods and tools individually and through events such as showcases, hackathons, etc.
- Develop and deliver platform-specific training for business users.
Qualifications
- University degree or equivalent in computer science, data analytics or a related area of study
- 5-7 years relevant business experience
- 2+ years mentoring and training staff
- Working knowledge of Excel (calculations & analytics)
- Working knowledge of Excel VBA (Macro development)
- Business analytics (PowerBI)
- Data analytics (Power BI, Alteryx)
- Low-code automation (Appian, Power Apps, Duco)
- Knowledge of business analysis
- Knowledge of Agile methodology
- Excellent project management and organizational skills
- Strong communication skills with the ability to influence and build relationships across all levels of the organization.
- Ability to manage multiple projects and priorities effectively
About CIBC Mellon
CIBC Mellon is dedicated to helping Canadian institutional investors and international institutional investors into Canada service their financial assets throughout the investment lifecycle. Founded in 1996, CIBC Mellon is 50-50 jointly owned by The Bank of New York Mellon Corporation (BNY) and Canadian Imperial Bank of Commerce (CIBC). CIBC Mellon delivers informed investment services for investment funds, pension plans, insurance companies, banks, foundations, endowments, corporations, and global financial institutions whose clients invest in Canada. As at June 30, 2024, CIBC Mellon had more than C$2.8 trillion in assets under custody and/or administration. CIBC Mellon is part of the BNY network, which as at June 30, 2024 had US$49.5 trillion in assets under custody and/or administration. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY trade-marks, is the corporate brand of CIBC Mellon Global Securities Services Company and CIBC Mellon Trust Company, and may be used as a generic term to refer to either or both companies.
CIBC Mellon is a licensed user of the CIBC trademark and certain BNY trademarks, is the corporate brand of CIBC Mellon Global Securities Services Company Inc and CIBC Mellon Trust Company and may be used as a generic term to refer to either or both companies.