Patient Services Partner - Restorative Care Unit - Finch Location
About the role
Company Bio
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
The Patient Services Partner (PSP) is responsible for the provision of patient care to a specific group of patients under the supervision of Regulated Health Care Professionals (RHP) and in accordance with the policies and procedures of the Southlake Regional Health Centre (SRHC). PSPs are primarily required to perform tasks for patients that are focused on activities of daily living (ADL) including mobility and feeding.
Skills & Abilities
Recent patient care experience preferred
- Recent acute care experience preferred
- Able to work 12-hour shifts and nights and weekends
- Demonstrates understanding of infection prevention and control practices
- Demonstrates conflict resolution skills
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
Qualifications
High school diploma required
- Successful completion of a Personal Support Worker/Developmental Service Worker program through a National Association of Community Career Colleges approved program (community college/accredited college program) OR successful completion of a minimum of the 1st year of a Nursing program required
Closing Statement
Regular and reliable attendance is an expected requirement of this position.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
Empty, measure, and report ostomy and Foley catheter drainage and dispose of contents
- Perform urine and stool specimen collection and labeling of these specimens
- Perform various patient care duties and related social activities necessary in meeting patient’s personal needs and comfort and documenting as required
- Provide physical assistance to patients as required by assisting with lifts and transfers, as directed by a RHP
- Assist with ambulation, toileting, bathing and personal hygiene functions under the direction of RHP
- Assist with tray set-up and feeding of patients as directed by a RHP; opening packages, making patient comfortable, feeding when necessary and documenting food consumption
- Monitor at risk patients by direct observation in or outside the patient room
- Document patient care activities in the Health Care Record
About Southlake Health
For 100 years and counting, Southlake Health has built healthy communities through leading edge care with an unwavering pride for people, place and performance. Over the years, Southlake Health has evolved into one of Canada’s top healthcare organizations. It is more than a single centre. Southlake Health is a network of expertise, compassion and excellence that delivers health and wellness, close to home.
With 6,000 staff, medical staff, volunteers and learners, as well as an operating budget in excess of $600 million, Southlake Health operates several sites to deliver care to patients across northern York Region and southern Simcoe County. It also provides specialized cardiac and cancer care to patients as far north as Muskoka and as far south as North York through its regional programs.
Southlake Health is committed to growing alongside the communities its serves. State-of-the-art technologies, advanced research and the latest techniques help patients in every stage of life. In a recognition of its commitment to quality and patient safety, Southlake Health has received the highest distinction of Exemplary Standing from Accreditation Canada for the past 16 years. Known as a pioneer in innovative integrated care initiatives, the Southlake@home program has spread across Ontario to ensure care is always within reach.
With support from its communities, Southlake Health will continue to save lives, push boundaries and bring care closer to home for people today and for generations to come. Help us do more by donating at southlake.ca/foundation.
Patient Services Partner - Restorative Care Unit - Finch Location
About the role
Company Bio
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
The Patient Services Partner (PSP) is responsible for the provision of patient care to a specific group of patients under the supervision of Regulated Health Care Professionals (RHP) and in accordance with the policies and procedures of the Southlake Regional Health Centre (SRHC). PSPs are primarily required to perform tasks for patients that are focused on activities of daily living (ADL) including mobility and feeding.
Skills & Abilities
Recent patient care experience preferred
- Recent acute care experience preferred
- Able to work 12-hour shifts and nights and weekends
- Demonstrates understanding of infection prevention and control practices
- Demonstrates conflict resolution skills
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
Qualifications
High school diploma required
- Successful completion of a Personal Support Worker/Developmental Service Worker program through a National Association of Community Career Colleges approved program (community college/accredited college program) OR successful completion of a minimum of the 1st year of a Nursing program required
Closing Statement
Regular and reliable attendance is an expected requirement of this position.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
Primary Responsibilities
Empty, measure, and report ostomy and Foley catheter drainage and dispose of contents
- Perform urine and stool specimen collection and labeling of these specimens
- Perform various patient care duties and related social activities necessary in meeting patient’s personal needs and comfort and documenting as required
- Provide physical assistance to patients as required by assisting with lifts and transfers, as directed by a RHP
- Assist with ambulation, toileting, bathing and personal hygiene functions under the direction of RHP
- Assist with tray set-up and feeding of patients as directed by a RHP; opening packages, making patient comfortable, feeding when necessary and documenting food consumption
- Monitor at risk patients by direct observation in or outside the patient room
- Document patient care activities in the Health Care Record
About Southlake Health
For 100 years and counting, Southlake Health has built healthy communities through leading edge care with an unwavering pride for people, place and performance. Over the years, Southlake Health has evolved into one of Canada’s top healthcare organizations. It is more than a single centre. Southlake Health is a network of expertise, compassion and excellence that delivers health and wellness, close to home.
With 6,000 staff, medical staff, volunteers and learners, as well as an operating budget in excess of $600 million, Southlake Health operates several sites to deliver care to patients across northern York Region and southern Simcoe County. It also provides specialized cardiac and cancer care to patients as far north as Muskoka and as far south as North York through its regional programs.
Southlake Health is committed to growing alongside the communities its serves. State-of-the-art technologies, advanced research and the latest techniques help patients in every stage of life. In a recognition of its commitment to quality and patient safety, Southlake Health has received the highest distinction of Exemplary Standing from Accreditation Canada for the past 16 years. Known as a pioneer in innovative integrated care initiatives, the Southlake@home program has spread across Ontario to ensure care is always within reach.
With support from its communities, Southlake Health will continue to save lives, push boundaries and bring care closer to home for people today and for generations to come. Help us do more by donating at southlake.ca/foundation.