Assist with leading our amazing retail team in providing excellent guest experience, help our visitors book their Pursuit attractions, and pick out the perfect souvenir or gift from their Banff adventure!

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Fast-paced and active position - get your step counter ready!
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?

• Support the Store Manager / DOR in providing ongoing retail, product and customer service training to new and existing staff
• Hire, onboard, and train new seasonal staff
• Assist in planning, organizing, and conducting merchandise changeovers or products moves following Pursuits operating plans
• Strong focus on store operations, focusing on team member and customer engagement
• Leading by example and upholding Pursuit’s 4 Core Values and Hospitality Standards.
• Ensure compliance with Pursuit's Health & Safety Standards
• Assist in managing monthly budgets and forecasts by managing weekly schedules, weekly sales targets and adjusting as needed based on business levels and demands
• Manage all aspects of store schedules, ensuring labour to revenue targets are followed
• Directly supervise Retail Associates and Team Leads
• Foster a positive team culture while strengthening staff relationships through the coordination of team-building events and activities
• Perform coaching and performance reviews when necessary, communicating action plans and performance results with Store Manager
• Spend a maximum of 10% of the work week performing office tasks, assisting Store Manager as needed
• Manage all cash-control processes, ensuring bank deposits are complete in a timely manner
• Communicate directly with Buyers, on floor and on-hand inventory and order suggestions while ensuring floor is fully stocked with product
• Train and manage employees on all POS systems, operational tasks and Pursuit attractions
• Manage store inventory, communicate any expired and/or damaged products to Retail Inventory plan as per Pursuit’s operating plan
• Manage all storage rooms, ensuring a safe and clean environment for staff to replenish product
• Professionally and effectively handle any guest issues or concerns, train Team Leads on refunds/exchanges and common customer issues

What skills and experience do you need for this job?

• Minimum 3 years supervisory experience
• Customer service and cash handling experience
• Strong communication and organizational skills
• Self-motivated with a high level of initiative
• Able to communicate fluently in English, secondary language skills are an asset
• Valid driver’s license
• Thrives in a fast paced, high energy work environment

What will your work environment be like?

• Beautiful. You’ll work in iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO Equal Employment Opportunity Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at BJCtalent@pursuitcollection.com

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.