Student Success Advisor Canada's post-secondary landscape is changing, and Boreal Education is helping lead that shift. We partner with Canadian universities and colleges to build and scale high-quality online programs for working adults who need flexibility without compromise. Our students are professionals returning to education with real goals and real constraints, and the advisors who support them make a measurable difference. We're looking for a Student Success Advisor who brings genuine care for students and a drive to deliver results. If you're energized by meaningful one-on-one conversations, motivated by seeing people achieve their goals, and comfortable owning your outcomes, we'd love you to apply.

The opportunity As a Student Success Advisor, you'll manage a portfolio of actively enrolled students, guiding them from registration through to graduation. You'll build real relationships, proactively identify risk, and use your judgment to keep students on track when life gets in the way. Every student you connect with is actively enrolled and working toward a real goal. Your role is to support them in getting there.

Within your first year, you'll have developed trusted relationships across your student portfolio, built deep fluency in your assigned program and partner institution, and established a track record of strong retention outcomes.

You will make an impact by: Building and maintaining strong student relationships through responsive, personalized communication that keeps them engaged and progressing Developing individualized study paths and supporting course selection decisions Monitoring student progress with regular check-ins, identifying at-risk signals early, and implementing strategies that can support. Maintaining accurate, timely records of all student interactions in our CRM Representing our university partners professionally in every student touchpoint

What you bring to the role: A genuine commitment to student success combined with the accountability mindset to own outcomes Excellent communication and active listening skills; you build trust quickly with people from a wide range of backgrounds Strong organizational skills and the ability to manage a varied workload with minimal supervision Comfort with ambiguity and a self-starter orientation; you know when to escalate and when to solve Experience in education, advising, customer success, or a high-touch service environment is an asset A degree from a recognized university Legal authorization to work in Canada

How we work: Boreal is a remote by design company. We hire people who do their best work with autonomy and back that up with structure: clear goals, strong onboarding, and regular team connection. We come together in and around the GTA for social events and for full-team offsites.

What we offer: Competitive salary and performance bonus Employer-paid benefits Tuition reimbursement and access to partner education programs Paid mental health days Comprehensive onboarding and ongoing professional development

Application support: We support an inclusive recruitment process. If you have accessibility requirements at any stage, please let us know. You're also welcome to share your pronouns at any point. Boreal is a growth-stage company and we hire for potential as much as credentials. If this role resonates and you're close to the profile, we encourage you to apply.