Commercial Banking Solutions Manager (Pricing and Lending)
Top Benefits
About the role
Application Deadline: 10/30/2025
Address: 100 King Street West
Job Family Group: Technology
Mandate:
The Commercial Banking Solutions Manager is responsible for assisting the Business Technology Leads in organizing, delivering & executing on strategic initiatives, preparing test cases and conducting ad-hoc activities related to the bank's commercial loan systems including but not limited to Pricing and the Profitability Tool (P&P), and LTS (adjudication software), and RRT (risk rating software), and Livelink (workflow tool) as well as any other commercial loan systems implemented over time.
The Commercial Banking Solutions Manager is also responsible for working with the Business Technology Training & Communications team to update the user manuals for P&P, LTS, RRT, Livelink, and other core systems, as well as all other training and guidance materials for credit analysts and other users, and to ensure that all content on the intranet portals is updated as needed and remains relevant.
Additionally, the Commercial Banking Solutions Manager will co-own the Help Desk function for the commercial lending systems and act as a contact for the front-line bankers for all questions regarding the commercial loan systems, risk rating models, or business processes. The role involves responding to questions emailed into the Help Desk and providing prompt and accurate responses. The Commercial Banking Solutions Manager will be able to handle more complex inquiries and will identify and escalate systemic issues to the appropriate manager for resolution.
Key Accountabilities:
- Participate in providing business requirements to Technology partners to ensure solutions appropriately address business needs.
- Assists Business Tech Training Manager in preparing and conducting training sessions related to commercial lending systems to optimize the knowledge and skills of system users
- Leads test case preparation for user acceptance testing (UAT), helps coordinate business testers, executes testing and supports implementation of all technology enhancements on behalf of the line of business. In addition, responsible for tracking and reporting any defects to the Business Tech Lead and the Delivery Test Manager.
- Works with the Communications Manager to ensure that all job aids and user guides are up to date and accurate and that they support the requirements of system users.
- Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
- Supports strategy execution by leading transformation roadmaps/programs to ensure disciplined delivery and successful change management.
- Provides specialized consulting, analytical, and technical support to all business purpose lending personnel, identifying what areas to enlist to resolve issues and respond to enquiries as needed.
- Works with the Business Technology Training Team to provide subject matter knowledge to support the development and updating of the employee On-Boarding Program and to create, update, and maintain e-learning related to commercial loan systems.
**Qualifications: **
- 4 or more years of experience in commercial credit underwriting or commercial banking and a post-secondary degree in a related field of study (e.g., MBA, CFA) or an equivalent combination of education and experience.
- Strong facilitation, influencing, and negotiation skills with key stakeholders
- Strong Commercial Banking experience
- Strong adjudication software experience
- Strong analytical skills
- Should have experience with Pricing and Lending
- Should have experience in assisting and contributing on tech calls
- Should have in-depth business acumen
- Should have the ability to understand financial data
- Should have the ability to assist Commercial Bankers with deals and calculations
- Strong written/verbal/presentation/communication skills
- Strong multi-tasking skills covering a wide range of challenges, which are independent and distinct
- Open-minded, effective communication skills, and comfortable with ambiguity.
- Knowledge of Bank systems, including P&P, RRT, APMS, LTS, and Livelink, a plus
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Commercial Banking Solutions Manager (Pricing and Lending)
Top Benefits
About the role
Application Deadline: 10/30/2025
Address: 100 King Street West
Job Family Group: Technology
Mandate:
The Commercial Banking Solutions Manager is responsible for assisting the Business Technology Leads in organizing, delivering & executing on strategic initiatives, preparing test cases and conducting ad-hoc activities related to the bank's commercial loan systems including but not limited to Pricing and the Profitability Tool (P&P), and LTS (adjudication software), and RRT (risk rating software), and Livelink (workflow tool) as well as any other commercial loan systems implemented over time.
The Commercial Banking Solutions Manager is also responsible for working with the Business Technology Training & Communications team to update the user manuals for P&P, LTS, RRT, Livelink, and other core systems, as well as all other training and guidance materials for credit analysts and other users, and to ensure that all content on the intranet portals is updated as needed and remains relevant.
Additionally, the Commercial Banking Solutions Manager will co-own the Help Desk function for the commercial lending systems and act as a contact for the front-line bankers for all questions regarding the commercial loan systems, risk rating models, or business processes. The role involves responding to questions emailed into the Help Desk and providing prompt and accurate responses. The Commercial Banking Solutions Manager will be able to handle more complex inquiries and will identify and escalate systemic issues to the appropriate manager for resolution.
Key Accountabilities:
- Participate in providing business requirements to Technology partners to ensure solutions appropriately address business needs.
- Assists Business Tech Training Manager in preparing and conducting training sessions related to commercial lending systems to optimize the knowledge and skills of system users
- Leads test case preparation for user acceptance testing (UAT), helps coordinate business testers, executes testing and supports implementation of all technology enhancements on behalf of the line of business. In addition, responsible for tracking and reporting any defects to the Business Tech Lead and the Delivery Test Manager.
- Works with the Communications Manager to ensure that all job aids and user guides are up to date and accurate and that they support the requirements of system users.
- Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
- Supports strategy execution by leading transformation roadmaps/programs to ensure disciplined delivery and successful change management.
- Provides specialized consulting, analytical, and technical support to all business purpose lending personnel, identifying what areas to enlist to resolve issues and respond to enquiries as needed.
- Works with the Business Technology Training Team to provide subject matter knowledge to support the development and updating of the employee On-Boarding Program and to create, update, and maintain e-learning related to commercial loan systems.
**Qualifications: **
- 4 or more years of experience in commercial credit underwriting or commercial banking and a post-secondary degree in a related field of study (e.g., MBA, CFA) or an equivalent combination of education and experience.
- Strong facilitation, influencing, and negotiation skills with key stakeholders
- Strong Commercial Banking experience
- Strong adjudication software experience
- Strong analytical skills
- Should have experience with Pricing and Lending
- Should have experience in assisting and contributing on tech calls
- Should have in-depth business acumen
- Should have the ability to understand financial data
- Should have the ability to assist Commercial Bankers with deals and calculations
- Strong written/verbal/presentation/communication skills
- Strong multi-tasking skills covering a wide range of challenges, which are independent and distinct
- Open-minded, effective communication skills, and comfortable with ambiguity.
- Knowledge of Bank systems, including P&P, RRT, APMS, LTS, and Livelink, a plus
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.