Senior Application Support Analyst
About the role
Job Title: Senior Application Support Analyst
Location: Toronto, ON (4x onsite a week)
Employment Type: Contract
Pay Rate: CAD$50/HR INC
Interview Type: Face 2 Face (Onsite Interview Only)
Job Description
What will you do?
Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction. Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business. Perform system health check, monitoring, alerting, and corresponding action as required. Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification. Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks. Responsible for ensuring the production and maintenance of high-quality support documents and processes. Write simple SQL queries against database and generate reports. Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What do you need to succeed?
Must-have
Experience with Pega platform and Pega-based applications.
Experience with AI-powered, application support-focused solutions
Experience with architecture/process workflow analysis and design. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
Excellent interpersonal and communication skills (verbal and written)
Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc. Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty Flexibility to be part of a rotational on-call support model
Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
Not the right fit? Search for Application Support Analyst jobs in Toronto, Ontario, Canada
About Aarorn Technologies Inc
AarornTech is a Guelph, ON based disruptive technology boutique firm specializing in Intelligent process automation development and consulting, we provide Managed RPA as a service, cloud based ready to configure Bots and end to end development and maintenance of process automation. We also support various small and large organizations (Banks, Telecom, Insurance) with their disruptive technology needs within Robotics Process Automation (RPA), Machine Learning (ML), Artificial Intelligence (AI), Blockchain, QA Automation, Performance Engineering, Data Management, etc. Get details on how your business processes can be automated in complimentary 60-minute phone consultation. Contact us at hello@aarorn.com
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Senior Application Support Analyst
About the role
Job Title: Senior Application Support Analyst
Location: Toronto, ON (4x onsite a week)
Employment Type: Contract
Pay Rate: CAD$50/HR INC
Interview Type: Face 2 Face (Onsite Interview Only)
Job Description
What will you do?
Provide world class user support to a wide variety of RBC employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction. Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business. Perform system health check, monitoring, alerting, and corresponding action as required. Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification. Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks. Responsible for ensuring the production and maintenance of high-quality support documents and processes. Write simple SQL queries against database and generate reports. Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
What do you need to succeed?
Must-have
Experience with Pega platform and Pega-based applications.
Experience with AI-powered, application support-focused solutions
Experience with architecture/process workflow analysis and design. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
Excellent interpersonal and communication skills (verbal and written)
Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc. Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty Flexibility to be part of a rotational on-call support model
Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
Not the right fit? Search for Application Support Analyst jobs in Toronto, Ontario, Canada
About Aarorn Technologies Inc
AarornTech is a Guelph, ON based disruptive technology boutique firm specializing in Intelligent process automation development and consulting, we provide Managed RPA as a service, cloud based ready to configure Bots and end to end development and maintenance of process automation. We also support various small and large organizations (Banks, Telecom, Insurance) with their disruptive technology needs within Robotics Process Automation (RPA), Machine Learning (ML), Artificial Intelligence (AI), Blockchain, QA Automation, Performance Engineering, Data Management, etc. Get details on how your business processes can be automated in complimentary 60-minute phone consultation. Contact us at hello@aarorn.com