About the role
Fairway Ford is looking for Customer Service Representative to join our team at Fairway Autobody. You’ll be the first point of contact for customers — greeting them, coordinating repairs, and ensuring a smooth process from estimate to vehicle delivery. You’ll work closely with technicians, estimators, and insurance partners to provide excellent communication and service throughout the repair process.
Key Responsibilities:
Welcome customers in person and over the phone, providing friendly and professional assistance.
Schedule appointments, manage repair timelines, and follow up on repair progress.
Communicate with insurance companies regarding estimates, claims, and approvals.
Prepare and review repair orders, estimates, and invoices.
Keep customers informed throughout the repair process and ensure their satisfaction upon delivery.
Assist with administrative tasks such as data entry, filing, and processing payments.
Qualifications:
Previous experience in customer service or administrative roles (automotive experience is preferred).
Strong communication and organizational skills with attention to detail.
Ability to multitask in a fast-paced environment.
Comfortable using computers and dealership management or scheduling systems.
A positive, team-oriented attitude and a commitment to customer satisfaction.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Requests for reasonable accommodation will be accepted during the hiring process.
About Fairway Ford
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs!
We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including the C-MAX Hybrid, Fusion Hybrid, C-MAX Energi, Fusion Energi and Focus Electric. We also have many used and certified pre-owned vehicles to meet every budget.
Owners appreciate working with the factory-trained, certified expert technicians in our friendly, fast and reliable full service garage for all of their maintenance and repair needs, including oil changes, tire rotations, new and replacement tire sales (we offer 13 major tire brands including Goodyear, Continental Tire and Michelin), brake service, batteries, tune ups, radiator, engine and electrical repairs and of course, any warranty work you may need.
About the role
Fairway Ford is looking for Customer Service Representative to join our team at Fairway Autobody. You’ll be the first point of contact for customers — greeting them, coordinating repairs, and ensuring a smooth process from estimate to vehicle delivery. You’ll work closely with technicians, estimators, and insurance partners to provide excellent communication and service throughout the repair process.
Key Responsibilities:
Welcome customers in person and over the phone, providing friendly and professional assistance.
Schedule appointments, manage repair timelines, and follow up on repair progress.
Communicate with insurance companies regarding estimates, claims, and approvals.
Prepare and review repair orders, estimates, and invoices.
Keep customers informed throughout the repair process and ensure their satisfaction upon delivery.
Assist with administrative tasks such as data entry, filing, and processing payments.
Qualifications:
Previous experience in customer service or administrative roles (automotive experience is preferred).
Strong communication and organizational skills with attention to detail.
Ability to multitask in a fast-paced environment.
Comfortable using computers and dealership management or scheduling systems.
A positive, team-oriented attitude and a commitment to customer satisfaction.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Requests for reasonable accommodation will be accepted during the hiring process.
About Fairway Ford
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs!
We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including the C-MAX Hybrid, Fusion Hybrid, C-MAX Energi, Fusion Energi and Focus Electric. We also have many used and certified pre-owned vehicles to meet every budget.
Owners appreciate working with the factory-trained, certified expert technicians in our friendly, fast and reliable full service garage for all of their maintenance and repair needs, including oil changes, tire rotations, new and replacement tire sales (we offer 13 major tire brands including Goodyear, Continental Tire and Michelin), brake service, batteries, tune ups, radiator, engine and electrical repairs and of course, any warranty work you may need.