Full Job Description If you have experience in customer solutions or parts/service coordination, and you share our client's Core Values:

• We do as we say, Responsive, Curious, Easy to work with, and Take Initiative -

and you're ready to expand your knowledge of HVAC products and systems to become the go-to expert in your field, we'd love to hear from you!

This role involves mastering our product lines, coordinating service, handling warranty requests, troubleshooting with customers, and becoming an essential resource for our contractors, suppliers, and internal teams.

If you're motivated by the idea of being the trusted parts authority in a fast-growing HVAC business, read on.

With our client's Supply, we know that our people are the core of our success; we're not just looking for skills, we're looking for the right fit for this important role. That's why we're intentional in every step of our hiring process.

We DO NOT review applications that do not include both a video introduction and a resume!

Minimum Application Requirements To be considered, you must submit both:

Your resume, and

A short video (max 3 minutes) introducing yourself, highlighting your relevant experience, and sharing what excites you about this role and the HVAC industry.

Applications without both components will NOT be reviewed.

our client is an equal opportunity employer. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Ideal candidates may have backgrounds in HVAC, plumbing, electrical supply, industrial equipment, automotive parts, or other technical sales environments - we value transferable skills and will provide HVAC-specific training.

Type: Full-Time, Permanent

Location: Surrey, BC (On-Site), Monday to Friday

Job Summary our client is the premier supplier of high-quality hot water, steam, and venting equipment across British Columbia and the Yukon. Our mission is to work with every community in BC & the Yukon to provide sustainable heating solutions for a low-carbon future by empowering Consultants, Mechanical Contractors, Processors, Industrial Manufacturers, and public companies with reliable equipment that fuels their growth and operational excellence.

We stand out through industry-leading response times, products that support 24/7 operations, and fully integrated solutions designed for today's demanding industrial and commercial sectors.

We are seeking a Parts & Service Coordinator who wants to take full ownership of our parts & service functions and become the trusted expert for both our customers and internal team. This is a core, long-term position where your deep knowledge of parts, systems, and solutions will directly drive your own growth, customer satisfaction and company success.

our client's Culture

Our Client's Culture Is Built On Trust, Initiative, And a Shared Drive To Deliver Excellence. Our Core Values Guide How We Work-every Day, With Every Customer

We do as we say

Responsive

Curious

Easy to work with

Take initiative

We value autonomy, collaboration, and a proactive mindset. You'll have the freedom to own your role, contribute ideas, and grow alongside a team that's supportive, skilled, and aligned in purpose.

Core Responsibilities

• Manage and filter incoming requests for quotations (RFQs).
• Provide customers with accurate & professional parts quotations.
• Source & procure correct parts per customer requests.
• Order, ship, and receive all aftermarket parts.
• Track and manage inventory using company systems and software.
• Maintain accurate records and perform regular data entry and database upkeep.
• Lead technical troubleshooting with customers, manage warranty claims, and coordinate RMAs.
• Collaborate with senior Personnel on current projects to identify opportunities for upselling system parts, visit existing customers to uncover needs they may not be aware of, and promote our non-exclusive parts products.
• Work closely with project estimators and partnered service techs -both office and field-based-to deliver pre- and post-supply services in a professional, customer-focused our client's - Way manner.

Non-Core Responsibilities

• Preparing equipment quotation proposals for projects with closing dates and day-to-day impromptu requests.
• Staying current on our client's-exclusive product updates and industry trends to provide informed recommendations.
• Checking any equipment parameters with the client before releasing them to the factory for production
• Working with our client logistics lead to manage equipment shipping dates and shipping-related tasks.
• Participation in our client's internal weekly sales meetings, and monthly sales meetings.
• Implementation of new procedures from meetings.

How This Position Fits into the Organization

In this role, you'll be the go-to person for identifying, sourcing, and quoting parts for complex mechanical and HVAC systems. You'll combine technical problem-solving with responsive customer service, ensuring contractors and facility teams get the right solution the first time. Over time, you'll build unmatched product knowledge and play a critical role in maintaining our client's reputation for industry-leading service and reliability.

If you're passionate about technical accuracy, enjoy working closely with customers, and are motivated by the idea of becoming a recognized specialist in a growing niche industry, we'd love to have you on our team.

Qualifications Hard Skills

• Diploma or degree in Sciences, Engineering , Construction Management, or a related field (e.g., Civil, Architectural, HVAC).
• Strong technical knowledge of hydronic heating, steam systems, and venting equipment is an asset.
• Logistics experience, inventory management and coordination with shipping and receiving is an asset.
• Minimum 2+ years of customer-facing or B2B experience.
• Proficiency with Zoho CRM and QuickBooks, or similar platforms.
• Excellent customer service and interpersonal skills.
• Valid driver's license, access to a personal vehicle, and willingness to travel locally (approx. 1 visit/week).

Soft Skills

Comfortable working in both office & site environments.

Effective English communication skills, both written and verbal.

Highly organized with excellent time management abilities.

Strong problem-solving and analytical thinking.

Customer-centric attitude with a passion for service excellence.

Self-motivated and resilient under pressure.

Ability to work independently and as part of a collaborative team.

Additional Benefits

• Comprehensive Health & Dental Plan.
• Fit for Life Fund: $500/year for health and fitness-related activities or equipment.
• our client's Giving Fund: $250/year donated to a local non-profit of your choice.
• Mileage reimbursement - for work related travel.
• Stable, Monday-Friday Schedule - No evenings or weekends.
• PTO including sick days & holidays.
• Profit Sharing Program: Share in our client's success through annual profit distribution.
• Ongoing training opportunities; in-house and manufacturer facilities across North America.
• Professional Development Support - Training, certifications, and learning opportunities to help you become the parts expert in our industry.
• Supportive, Close-Knit Team - Work alongside industry professionals who value collaboration and respect.
• Performance-Based Commission - Earn more by delivering exceptional service and results.
• Company-provided phone & plan (Approx $1,200/ year).

To Be Considered, Submit Both Your resume, and

A short video (max 3 minutes) introducing yourself, highlighting your relevant experience, and sharing what excites you about this role and the HVAC industry.

Our client is an equal opportunity employer.

Ideal candidates may have backgrounds in HVAC, plumbing, electrical supply, industrial equipment, automotive parts, or other technical sales environments - we value transferable skills and will provide HVAC-specific training.

Type: Full-Time, Permanent

Location: Surrey, BC (On-Site), Monday to Friday

Job Type: Full-time

Benefits Casual dress

Company events

Dental care

Discounted or free food

Extended health care

Mileage reimbursement

On-site parking

Paid time off

Profit sharing

Vision care

Wellness program

Ability To Commute/relocate Surrey, BC : reliably commute or plan to relocate before starting work (required)

Experience Shipping & receiving: 1 year (required)

quoting mechanical parts (e.g., HVAC, plumbing, hydronic ): 1 year (required)

Work Location: In person