Customer Service Representative (CSR) - Porcupine
Top Benefits
About the role
The Customer Service Representative (CSR) is a key internal and external customer liaison for a Major Customer(s) and coordinates the work flow of parts, services, and commodities across multiple branches relating to this account(s).
As a Customer Service Representative, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Demonstrate workplace safety, environmentally sound, healthy behaviors at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
- Priority contact for urgently required items and backorders
- Direct and assist warehouse staff to ensure orders are prepped, staged and shipped in a timely fashion
- Assist Customer(s) with backorder review and tracking as well as finding solutions to meet schedules
- Organize shipments of Cat and Reman core returns from multiple sites in a timely fashion
- Attend to the needs and concerns of all necessary branches involved and provide one point of contact on parts related items
- Arrange carrier shipments of Major Components
- Communicate and work closely with PSSRs on account(s) to achieve goals pertaining to growth and customer loyalty
- Stock customer sites with required consumables and parts
- Process parts warranty claims
- Provide parts support to on-site Technicians and client group
- Review and manage parts return process to improve performance
- Assist with GET and undercarriage planning, stocking, and ordering via available systems
- Grow commodity business with this account(s)
Must-haves for this role:
- Post Secondary Education with 3+ years of Parts or equivalent experience
- Customer focused with the ability to cultivate and maintain positive customer relationships consistently
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com
Customer Service Representative (CSR) - Porcupine
Top Benefits
About the role
The Customer Service Representative (CSR) is a key internal and external customer liaison for a Major Customer(s) and coordinates the work flow of parts, services, and commodities across multiple branches relating to this account(s).
As a Customer Service Representative, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Demonstrate workplace safety, environmentally sound, healthy behaviors at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
- Priority contact for urgently required items and backorders
- Direct and assist warehouse staff to ensure orders are prepped, staged and shipped in a timely fashion
- Assist Customer(s) with backorder review and tracking as well as finding solutions to meet schedules
- Organize shipments of Cat and Reman core returns from multiple sites in a timely fashion
- Attend to the needs and concerns of all necessary branches involved and provide one point of contact on parts related items
- Arrange carrier shipments of Major Components
- Communicate and work closely with PSSRs on account(s) to achieve goals pertaining to growth and customer loyalty
- Stock customer sites with required consumables and parts
- Process parts warranty claims
- Provide parts support to on-site Technicians and client group
- Review and manage parts return process to improve performance
- Assist with GET and undercarriage planning, stocking, and ordering via available systems
- Grow commodity business with this account(s)
Must-haves for this role:
- Post Secondary Education with 3+ years of Parts or equivalent experience
- Customer focused with the ability to cultivate and maintain positive customer relationships consistently
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
About Toromont Cat
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel.
Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir.
Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve.
Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice.
For more information please visit www.toromontcat.com