Claims Service Representative, Full-Time **In Office** (Mississauga, ON)
About the role
Company ClaimsPro LP
Claims Service Representative, Full-Time **In Office** (Mississauga, ON)
Role Summary Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up.
This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote. Competencies Required To Succeed
- Professional demeanour and strong customer service skills
- Superior communication skills both written and verbal
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
- Ability to work well under pressure and maintain composure in a fast paced and changing environment
- Reliable and punctual
- Ability to work independently with minimum supervision
- Ability to use good judgment and hit the ground running
- Previous insurance experience is a definite asset as are CIP courses or a willingness to take
- CIP courses through the Insurance Institute
Responsibilities
- Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
- Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.
- Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
- As applicable, manage and distribute incoming email communication from seven zonal email boxes.
- Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
- Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
- Provide administrative support and assistance when required.
- Generate ad-hoc statistical reports as required.
- Support process improvements and share these with management.
- Follow up with external insurers/adjusters regarding claim number and reserves
Education, Knowledge And Experience Required
- Post-secondary education
- Insurance industry experience/exposure preferred
- Minimum 3 years’ experience in a customer service/support role required
- Previous experience working in a call center environment or on a queue preferred
- Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
- Strong computer skills with an aptitude/ability to learn new software/databases
- Bilingual in English and French an asset.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
About ClaimsPro LP
ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 100 branches coast to coast, and over 1100 employees.
In the United States, ClaimsPro’s adjuster team operates out of multiple branch locations providing claims management services to self-insureds, captive insurers, deductible insureds, and other risk management entities.
We provide our clients with the most comprehensive claims management technology and business processes available in the market today. What we bring to our clients is predictability, continuity of claims handling, data accuracy and indemnity management.
ClaimsPro utilizes its award-winning proprietary iAdjust claims management system, a fully web-based application manages claims information and gives clients & adjusters real-time access to claims data. It also serves as a centralized communication hub for all stakeholders in a claim.
Benefits of our team structure include: • Consistent claims handling throughout North America • Performance management with oversight of all account activity • Data integrity, accuracy, and financial intelligence • Cost containment, tighter control over claims outcomes, and indemnity management
Visit www.claimspro.ca in Canada or www.claimspro.us in the United States.
ClaimsPro is an SCM Insurance Services company. For more information on SCM and its other services, please visit us at www.scm.ca.
Claims Service Representative, Full-Time **In Office** (Mississauga, ON)
About the role
Company ClaimsPro LP
Claims Service Representative, Full-Time **In Office** (Mississauga, ON)
Role Summary Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up.
This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote. Competencies Required To Succeed
- Professional demeanour and strong customer service skills
- Superior communication skills both written and verbal
- Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
- Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
- Ability to work well under pressure and maintain composure in a fast paced and changing environment
- Reliable and punctual
- Ability to work independently with minimum supervision
- Ability to use good judgment and hit the ground running
- Previous insurance experience is a definite asset as are CIP courses or a willingness to take
- CIP courses through the Insurance Institute
Responsibilities
- Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
- Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.
- Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
- As applicable, manage and distribute incoming email communication from seven zonal email boxes.
- Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
- Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
- Provide administrative support and assistance when required.
- Generate ad-hoc statistical reports as required.
- Support process improvements and share these with management.
- Follow up with external insurers/adjusters regarding claim number and reserves
Education, Knowledge And Experience Required
- Post-secondary education
- Insurance industry experience/exposure preferred
- Minimum 3 years’ experience in a customer service/support role required
- Previous experience working in a call center environment or on a queue preferred
- Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
- Strong computer skills with an aptitude/ability to learn new software/databases
- Bilingual in English and French an asset.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
About ClaimsPro LP
ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 100 branches coast to coast, and over 1100 employees.
In the United States, ClaimsPro’s adjuster team operates out of multiple branch locations providing claims management services to self-insureds, captive insurers, deductible insureds, and other risk management entities.
We provide our clients with the most comprehensive claims management technology and business processes available in the market today. What we bring to our clients is predictability, continuity of claims handling, data accuracy and indemnity management.
ClaimsPro utilizes its award-winning proprietary iAdjust claims management system, a fully web-based application manages claims information and gives clients & adjusters real-time access to claims data. It also serves as a centralized communication hub for all stakeholders in a claim.
Benefits of our team structure include: • Consistent claims handling throughout North America • Performance management with oversight of all account activity • Data integrity, accuracy, and financial intelligence • Cost containment, tighter control over claims outcomes, and indemnity management
Visit www.claimspro.ca in Canada or www.claimspro.us in the United States.
ClaimsPro is an SCM Insurance Services company. For more information on SCM and its other services, please visit us at www.scm.ca.