Service Coordinator, Here 24/7
About the role
Posting Closes: August 28, 2025 at 5:00pm
We are recruiting for a SERVICE COORDINATOR for Here 24/7
- This is a contract full-time position (35 hours per week - Tuesday and Wednesday 7am to 3pm and Thursday to Saturday 8am to 4pm until January 31, 2027) based at 67 King St. E. Kitchener.
- This opportunity currently follows a hybrid work model. Shifts during core daytime hours (6am-12am) are typically worked on-site, while overnight and weekend shifts may be worked remotely. As service needs evolve, some weekend and statutory holiday coverage will transition to on-site work during daytime hours. The ability to work a hybrid schedule is determined by operational requirements, and the Agency reserves the right to modify work arrangements, including hybrid schedules.
Reporting to the Team Lead, Here 24/7, this position will provide a range of services at the “front door” to our addictions and mental health system including intake, referral, crisis functions, as well as brief support to individuals who are waiting for ongoing service. Service Coordinators will be part of a large team serving Waterloo and Wellington, but will work within smaller geographically based hubs to respond to and meet local service needs. Successful incumbents will need to go mobile as necessary based on the needs of the person and risk issues.
Responsibilities include:
Crisis Intervention:
- Respond to individuals presenting in crisis, either in person or over the phone
- Provide mobile crisis response in the community as required
- Assess urgency, risk factors, strengths, resources and needed services
- Initiate referral to internal and external community agencies following stabilization of crisis
- Liaise with police, hospital staff, Family and Children's Services and other community supports to ensure safety and support of children/adolescents in crisis
- Provide short-term crisis support services to facilitate a transition to other supports
Referrals:
- Respond to referrals and assess support needs
- Connect with individuals referred for mental health & addiction services, assess for support needs including desired outcomes
- Facilitate links to community agencies and service
Wait List:
- Maintain regular contact / follow-up with individuals waiting for services
Service Information:
- Receive and act on inquiries about services
- Make referrals to other appropriate service providers as relevant
Qualifications:
- Degree/diploma in psychology, social work, or relevant health or social science field
- Three or more years of related experience
- Well-developed intake, referral, crisis assessment, intervention and brief support skills
- Ability to work well under pressure in a team environment and also independently
- Knowledge of a broad range of mental health, addiction and concurrent issues
- Knowledge of our system’s mental health and addiction supports and resources
- Good organizational, communication, interpersonal and problem-solving skills
- Ability to work collaboratively in a busy inter-disciplinary setting and with formal and informal community resources
- Well-developed knowledge base of the various service systems within the catchment area
- Demonstrated working knowledge of personal computers, database and word processing applications
- Demonstrated belief in the values and philosophy of CMHA WW
- Demonstrated sound clinical and practical judgement
- The ability to work a rotating schedule
- A valid driver’s license, vehicle and insurance, as travel is required
CLASSIFICATION AND RATE OF PAY: Level 5 (OPSEU) - $32.74 to $39.90 per hour
CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.
Other key search terms: Intake Worker, Social Worker
Experience
Required
- 1 year(s): Crisis Intervention
- 3 year(s): Mental Health
Education
Required
- College Diploma or better in Social Work or related field
Skills
Required
- Communication
- Crisis Intervention
About Canadian Mental Health Association
As the most established and extensive community #mentalhealth organization in Canada, the Canadian Mental Health Association promotes mental health for all and supports the resilience and recovery of those experiencing mental illness.
CMHA envisions a Canada where mental health is a universal human right.
En tant qu'organisme communautaire du secteur de la #santémentale le plus vaste et le mieux établi au Canada, l'ACSM fait la promotion de la santé mentale pour tous et toutes et soutient la résilience et le rétablissement des personnes qui ont un trouble mental.
Notre vision est celle d'un Canada où la santé mentale est un droit universel de la personne.
Service Coordinator, Here 24/7
About the role
Posting Closes: August 28, 2025 at 5:00pm
We are recruiting for a SERVICE COORDINATOR for Here 24/7
- This is a contract full-time position (35 hours per week - Tuesday and Wednesday 7am to 3pm and Thursday to Saturday 8am to 4pm until January 31, 2027) based at 67 King St. E. Kitchener.
- This opportunity currently follows a hybrid work model. Shifts during core daytime hours (6am-12am) are typically worked on-site, while overnight and weekend shifts may be worked remotely. As service needs evolve, some weekend and statutory holiday coverage will transition to on-site work during daytime hours. The ability to work a hybrid schedule is determined by operational requirements, and the Agency reserves the right to modify work arrangements, including hybrid schedules.
Reporting to the Team Lead, Here 24/7, this position will provide a range of services at the “front door” to our addictions and mental health system including intake, referral, crisis functions, as well as brief support to individuals who are waiting for ongoing service. Service Coordinators will be part of a large team serving Waterloo and Wellington, but will work within smaller geographically based hubs to respond to and meet local service needs. Successful incumbents will need to go mobile as necessary based on the needs of the person and risk issues.
Responsibilities include:
Crisis Intervention:
- Respond to individuals presenting in crisis, either in person or over the phone
- Provide mobile crisis response in the community as required
- Assess urgency, risk factors, strengths, resources and needed services
- Initiate referral to internal and external community agencies following stabilization of crisis
- Liaise with police, hospital staff, Family and Children's Services and other community supports to ensure safety and support of children/adolescents in crisis
- Provide short-term crisis support services to facilitate a transition to other supports
Referrals:
- Respond to referrals and assess support needs
- Connect with individuals referred for mental health & addiction services, assess for support needs including desired outcomes
- Facilitate links to community agencies and service
Wait List:
- Maintain regular contact / follow-up with individuals waiting for services
Service Information:
- Receive and act on inquiries about services
- Make referrals to other appropriate service providers as relevant
Qualifications:
- Degree/diploma in psychology, social work, or relevant health or social science field
- Three or more years of related experience
- Well-developed intake, referral, crisis assessment, intervention and brief support skills
- Ability to work well under pressure in a team environment and also independently
- Knowledge of a broad range of mental health, addiction and concurrent issues
- Knowledge of our system’s mental health and addiction supports and resources
- Good organizational, communication, interpersonal and problem-solving skills
- Ability to work collaboratively in a busy inter-disciplinary setting and with formal and informal community resources
- Well-developed knowledge base of the various service systems within the catchment area
- Demonstrated working knowledge of personal computers, database and word processing applications
- Demonstrated belief in the values and philosophy of CMHA WW
- Demonstrated sound clinical and practical judgement
- The ability to work a rotating schedule
- A valid driver’s license, vehicle and insurance, as travel is required
CLASSIFICATION AND RATE OF PAY: Level 5 (OPSEU) - $32.74 to $39.90 per hour
CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.
Other key search terms: Intake Worker, Social Worker
Experience
Required
- 1 year(s): Crisis Intervention
- 3 year(s): Mental Health
Education
Required
- College Diploma or better in Social Work or related field
Skills
Required
- Communication
- Crisis Intervention
About Canadian Mental Health Association
As the most established and extensive community #mentalhealth organization in Canada, the Canadian Mental Health Association promotes mental health for all and supports the resilience and recovery of those experiencing mental illness.
CMHA envisions a Canada where mental health is a universal human right.
En tant qu'organisme communautaire du secteur de la #santémentale le plus vaste et le mieux établi au Canada, l'ACSM fait la promotion de la santé mentale pour tous et toutes et soutient la résilience et le rétablissement des personnes qui ont un trouble mental.
Notre vision est celle d'un Canada où la santé mentale est un droit universel de la personne.