Company Description

What Makes Sodexo Different:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment.
• Competitive compensation.
• Access to ongoing training and development programs.
• Countless opportunities to grow within the company.
• Full training and full protective uniform supplied.

Job Description

Sodexo is growing! We are looking for a Customer Service Specialist to join our dynamic team. This position is a full-time role**.** You will be offered a great team environment, work/life balance, and the ability to ensure customer satisfaction. As our Customer Service Specialist, your responsibilities will include:

• Handle inquiries and resolve problems encountered by our clients and customers in a timely and professional manner.

• Record, analyze, and report on recurring difficulties to identify trends and areas for improvement.

• Maintain a comprehensive method of documenting, tracking, and analyzing customer feedback.

• Share customer feedback, review statistics, and trends with relevant staff to drive continuous improvement.

• Make data-driven recommendations for quality improvement initiatives.

• Respond promptly to email inquiries and send written communications in response to customer feedback forms.

• Collaborate with cross-functional teams to address complex customer issues and develop long-term solutions.

• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.

• Participate in regular training sessions to enhance customer service skills and stay current with industry best practices.

• Assist in developing and implementing customer retention strategies.

• Identify and escalate critical issues to appropriate departments or management when necessary.

• Contribute to the creation and maintenance of a knowledge base for common customer inquiries and solutions.

• Adhere to company policies and procedures while ensuring a high level of customer satisfaction.

Qualifications

What You’ll Need to Succeed:

• Good communication and interpersonal skills.
• Commitment to quality assurance and safety.

How You’ll Make an Impact:

• Handle inquiries and problems encountered by our clients and customers.

• Record and analyze recurring difficulties.

• Maintain a method of documenting, tracking and analyzing their feedback.

• Share customer feedback, review statistics and trends with relevant staff.

• Make recommendations for quality improvement.

• Respond to email inquiries and send written communications in response to customer feedback forms.

• Belong to a company that prioritizes safety in the workplace.

Additional Information

Ready to be part of something greater? Apply today!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

Follow us on social media to see first-hand what we are all about!

Instagram: Sodexo Canada (@sodexocanada)

Twitter: Sodexo Canada (@SodexoCanada)

LinkedIn: Sodexo Canada Careers

Facebook: Sodexo Canada | Facebook

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