Who we are: At MCAN, our greatest pride is the incredible team we’ve built and the experience we create for every team member. Our people aren’t just professionals; they’re innovators, influencers, and bold thinkers who challenge the status quo. We don’t operate like traditional lenders because our focus isn’t on selling mortgages; it’s on building lasting relationships.

#MCANLIFE is more than a hashtag; it’s our culture. It’s rooted in customer-centricity and fueled by genuine collaboration. Here, talented professionals find a workplace that feels connected, empowering, and full of opportunity to use their skills to the fullest. At MCAN, you’ll discover a career where you can connect, grow, and truly make an impact.

We are proud to be recognized as one of Canada’s Best Workplaces™ year after year. Building on our Great Place to Work® certification since 2021, we’ve continued to earn national recognition for creating an exceptional employee experience. In 2024 and 2025, we were celebrated as one of Canada’s Best Workplaces™, including being named among the Best Workplaces™ for Women and Best Workplaces™ in Financial Services & Insurance. Most recently, we were honored as one of Canada’s Top Small and Medium Employers and recognized for having one of Canada’s Most Admired™ Corporate Cultures, a testament to our commitment to fostering a culture where people feel valued, connected, and empowered to grow.

We’re looking for an Operations and HR Specialist to join the MCAN’s Human Resources team.

This job posting is a replacement role, and we are seeking to appoint a new team member to fill this existing position. The successful candidate will be expected to continue and build on the important work and responsibilities associated with this role, ensuring continuity and ongoing contribution to our team’s objectives.

Job Summary

The Operations & HR Specialist supports a safe, efficient, and engaging workplace by providing hands-on administrative and operational support for the Human Resources team. The role bridges HR coordination and facilities operations, playing an important part in creating a positive team member experience across the full employee lifecycle – while helping ensure the office runs smoothly day to day.

Our Operations & HR Specialist will support HR activities such as onboarding and offboarding, HR systems and file management, addressing general team member HR inquiries, team member recognition, and the coordination of HR events and learning initiatives. From a facilities perspective, the role supports office operations, coordinates with vendors, assists with health and safety activities, and acts as a key point of contact for building management and workplace services.

This role requires regular in-office presence (4-5 days/week) and is well suited for someone who enjoys variety, is keenly organized, and loves being a go to resource for both people and operations!

Responsibilities

HR Support & Coordination:

• Provide administrative and coordination support across HR operations, including onboarding and offboarding, responding to team member inquiries, and supporting HR processes (i.e. timesheet reviews, vacation tracking, and year-end processes).
• Assist with HR systems administration (e.g., Dayforce, LMS), and maintain HR and facilities documentation on our shared drive, while keeping internal intranet (SharePoint) content and operational records current.
• Support HR and Culture Committee events, orientations, training sessions, town halls, and engagement initiatives – handling scheduling, logistics, day-of support, and follow-up.
• Take a leading role with the Culture Committee, providing coordination and administrative support, scheduling meetings, and assisting with communications and initiatives that bring our culture to life.

Office & Facilities Operations:

• Coordinate day-to-day office operations, including mail and courier services, inventory and asset management, related invoices, and overall workspace readiness.
• Serve as the primary point of contact for building management and external facilities vendors, and ensure office spaces, meeting rooms, kitchens, and common areas are clean, organized, and well stocked.
• Maintain office tools and systems related to desk and room bookings, lockers, keys, access badges, and parking assignment
• Support health and safety initiatives, workplace inspections, training coordination, and Joint Health & Safety Committee activities.

Skills and Qualifications

• Demonstrated experience in an administrative, HR coordination, office operations, or facilities-related role
• CHRP designation (complete or in progress), or background in HR, considered an asset
• Highly organized with strong attention to detail and a knack for follow-through
• Comfortable managing multiple priorities in a professional, fast-paced environment
• Strong verbal and written communication skills, with a service oriented mindset.
• Able to exercise sound judgment, discretion, and confidentiality
• Proficient with Microsoft 365 and comfortable learning HR and office management systems
• Willing and able to work onsite regularly to support office operations and team member experience!

We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada. Do you possess and value the same attributes? Are you interested in your own development? Then come join our team!

We confirm that our recruitment process incorporates Artificial Intelligence (AI) in a variety of ways. While technology helps us enhance efficiency and support our hiring efforts, every stage continues to be guided by our recruitment team to ensure thoughtful and fair decision making. The human element remains central throughout our process.

MCAN is committed to providing accommodation to applicants throughout the job application and interview process to the point of undue hardship. If you require any accommodations, please contact our Human Resources team at hr@mcanfinancial.com. Requests for accommodation can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.