Product Design Intern (Conversation Intelligence)
Top Benefits
About the role
- We seek driven designers to shape the future of AI Agent products at Cresta
- Whether it’s automating entire contact center conversations, performing tasks on behalf of agents, or coaching human agents to enhance their performance, you will play a crucial role
- Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences
- As a designer at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully
- You will own the end-to-end process, including product design, user research, and visual design elements, to create world-class experiences
- You’ll generate novel UX ideas for AI Agents, considering the needs of various user personas
- You’ll think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them
- You’re actively involved in defining product strategy and feature requirements
- You’ll constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability
- You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales
- You’ll be the design advocate and push for the highest quality of the polish
- You’ll constantly identify areas of opportunities and future work for the products
- You’ll have good judgment of when to ship: perfect is the enemy of good
Benefits
- Weekly lunch & learn
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
- Strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms
- Bachelor’s degree or equivalent in UX Design, HCI, or a related field
- Proficiency in design tools such as Figma, prototyping tools such as Cursor, Claude or V0 to create interactive prototypes
- Have a deep curiosity about the underlying tech of our products
- Experience with designing AI Agents, Virtual Agents, or Conversational AI
- Excellence in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes
Not the right fit? Search for Product Design Intern jobs in Toronto, Canada (Hybrid)
About Cresta
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
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Product Design Intern (Conversation Intelligence)
Top Benefits
About the role
- We seek driven designers to shape the future of AI Agent products at Cresta
- Whether it’s automating entire contact center conversations, performing tasks on behalf of agents, or coaching human agents to enhance their performance, you will play a crucial role
- Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences
- As a designer at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully
- You will own the end-to-end process, including product design, user research, and visual design elements, to create world-class experiences
- You’ll generate novel UX ideas for AI Agents, considering the needs of various user personas
- You’ll think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them
- You’re actively involved in defining product strategy and feature requirements
- You’ll constantly talk to our customers from contact centers - gathering insights into user pain points before and during the development process, and validating features to improve usability
- You’ll collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales
- You’ll be the design advocate and push for the highest quality of the polish
- You’ll constantly identify areas of opportunities and future work for the products
- You’ll have good judgment of when to ship: perfect is the enemy of good
Benefits
- Weekly lunch & learn
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- Strong at product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)
- Strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms
- Bachelor’s degree or equivalent in UX Design, HCI, or a related field
- Proficiency in design tools such as Figma, prototyping tools such as Cursor, Claude or V0 to create interactive prototypes
- Have a deep curiosity about the underlying tech of our products
- Experience with designing AI Agents, Virtual Agents, or Conversational AI
- Excellence in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes
Not the right fit? Search for Product Design Intern jobs in Toronto, Canada (Hybrid)
About Cresta
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.