One of the industry's fastest-growing electric vehicle manufacturers is searching for a Desktop Support Specialist to join their IT Support team remotely from Vancouver, BC. In this role, you will serve as a key resource for end users across the organization, delivering hands-on Tier 1/Tier 2 support across hardware, software, and collaboration platforms. This is an internal customer-facing, high-impact role where your technical expertise and service mindset will directly influence the day-to-day productivity of a rapidly scaling workforce.

This exciting opportunity to support a modern, user-centric IT environment begins as an initial T4 contract engagement requiring candidates local to in Vancouver with strong potential to extend or convert to permanent employment depending on performance and business need.

Responsibilities Deliver Tier 1/Tier 2 end-user support for IT incidents and service requests across laptops, desktops, mobile devices, conferencing systems, VPN, and core business applications Handle user account and access management including MFA resets, group access, and application provisioning in accordance with established policies Manage device lifecycle activities including provisioning, inventory tracking, deployment, refresh cycles, and returns Support employee onboarding and offboarding processes, ensuring timely access setup and device readiness Maintain thorough and accurate ticket documentation within the ITSM platform, including status updates and resolution notes Escalate complex issues to the appropriate resolver teams with clear troubleshooting context and impact summaries Communicate proactively with end users, providing timely updates and following through to ticket closure Contribute to internal knowledge base development and help drive self-service improvements Identify patterns in recurring issues and recommend process improvements or automation opportunities to reduce overall ticket volume Collaborate cross-functionally with Digital Workplace, Security, and Infrastructure teams to drive issue resolution

Skills & Experience Post-secondary education in Information Technology, Computer Science, or a related field preferred 2–4 years of hands-on experience in an IT support, service desk, or end-user computing role Solid troubleshooting ability across both Windows and macOS environments Working knowledge of identity and endpoint management tools such as Google Workspace, Okta, Azure AD, Intune, and JAMF Experience using an ITSM platform such as ServiceNow or Jira Service Management Strong customer service orientation with clear and professional written and verbal communication skills Proven ability to manage multiple tickets simultaneously while adhering to SLA requirements Comfortable supporting both onsite and remote end users Familiarity with ITIL fundamentals, including incident management, service requests, escalation processes, and knowledge management Detail-oriented with a structured, process-driven approach to problem solving