Location: Winnipeg

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial's unique business model based on leading brands and multi-channel distribution strategy, we’re IG Wealth Management. For over 90 years of business, we have grown to become one of the largest most respected companies in Canada. We are a leader in providing the best advice, experience and outcomes for our clients, personalized throughout their lifetime.

At IG Wealth Management, our vision is to inspire financial confidence.

This is your opportunity to build a career with a leading organization where you can learn, grow and thrive both professionally and personally. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive while working remotely, while also providing resources to ensure physical and mental wellness were put front and center.

You will join a team that believes our success starts with the success of our clients, while working together as a team to realize our greatest potential. You will join a team that strives towards excellence while developing and sharing skills and knowledge. You can make a difference for our clients, the world around us and be part of a team that cares. We are dedicated to offering a hybrid work environment when applicable.

IG Wealth Management is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

The Role

The Senior Specialist, Guest Services is responsible for the delivery and continuous improvement of guest-facing services across IGM’s Corporate Campus locations in Toronto, Winnipeg, and Montreal. This role ensures operational excellence, cost efficiency, and service quality across a diverse portfolio of programs and third-party service providers. The incumbent will lead initiatives that enhance employee experience, support strategic facilities goals, and uphold IGM’s accessibility and sustainability standards.

Key Responsibilities

Service Quality & Experience

• Champion a client-focused approach to building services

• Document and refine Standard Operating Procedures (SOPs) for service delivery and business continuity

• Monthly reporting on trends, volumes of request for respective campuses

• Oversight of discretionary requests and moves, adds and changes with vendor and internal teams

• Collaborate and communicate with internal teams to ensure alignment on process and workplace health and safety standards

Third-Party Governance & Service Oversight

• Manage relationships and performance of key building service providers including cafeteria, coffee, parking, janitorial, and plant services, etc.

• Monitor service quality and enforce KPIs, SLAs, and compliance standards as identified in vendor agreements

• Conduct regular vendor performance reviews and partner to remediate any issues, as required

Cost Optimization & Budget Management

• Identify opportunities for cost savings and efficiencies across guest services programs

• Support budget planning and discretionary spend tracking and prioritization for related services This includes ensuring effective coordination of the overall move, add, changes and micro-renovations within corporate campus

• Assist in business case development for new offerings or optimization initiatives

• Assist with preparation of Operational and Executive reporting on guest services initiatives

Program Management

• Lead the campus locker and workplace reservation system programs, ensuring accessibility, security, and user satisfaction

• Oversee the art program, including contributing to IGM’s overall art strategy, installation, and vendor coordination

• Manage plant services to maintain a welcoming and sustainable environment

• Oversee townhall furniture setup and teardown, re-instatement ensuring timely and professional execution

Key Skills & Competencies

• Strong vendor management and negotiation skills

• Excellent organizational and project management capabilities

• Ability to influence cross-functional teams and external partners

• Customer service orientation with a focus on continuous improvement

• Financial acumen and experience with cost optimization

• Strategic thinking and operational execution

Certifications & Qualifications

• Minimum of 3-5 years of industry experience in facilities management Office or Building Services or related field with a focus on guest services

• Post-secondary education in Facilities Management, Hospitality, Guest Services, Customer Service, Business Administration, or related field

• Certification in Facilities Management (e.g., IFMA, BOMI) or equivalent is an asset

Please visit our career page by clicking on the following link: https://www.ig.ca/en/careers

We thank all applicants for their interest in IG Wealth Management; however only those candidates selected for an interview will be contacted.

IG Wealth Management is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by September 10, 2025.

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