We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: Monday to Friday; 8:00am-5:00pm

Summary:
The Account Manager (AM) is responsible for driving growth, maximizing retention, and ensuring the overall health of a portfolio of assigned accounts while actively prospecting for new business opportunities. Building strong customer relationships through regular in-person meetings is a priority, complemented by phone, video, and email interactions. The AM acts as a trusted advisor and customer advocate, identifying opportunities, resolving issues, and delivering tailored solutions that align with customer needs and company goals.

Primary Responsibilities:

• Develop and maintain strong, long-term partnerships with key customers by understanding their business needs and providing tailored solutions.
• Ensure retention and growth of existing business while identifying and pursuing new opportunities within the assigned territory.
• Conduct regular business reviews with customers, leveraging CRM, internal data, and market intelligence to uncover insights and growth potential.
• Negotiate rates and present pricing requests in collaboration with the Pricing Department; ensure timely review and renewal of agreements.
• Act as a customer advocate within the company, conveying customer-specific needs and ensuring alignment across departments.
• Secure and renew sales, keeping customers informed on company services, rates, delivery schedules, and policies.
• Plan, organize, and coordinate customer visits, tradeshows, and industry events as appropriate.
• Collaborate with internal teams to ensure smooth execution of services, proactively resolving service issues or recurring problems.
• Review portfolio performance, including revenue, service, and profitability, and take action to maintain account health.
• Maintain accurate records of sales activities in CRM, including updating contacts, logging meetings, and tracking opportunities.
• Identify and implement process improvements and cost savings for both the customer and the company.
• Prepare weekly sales summaries and updates to management.
• Stay informed on industry trends, regulatory changes, and market conditions that may affect customers or strategy.
• Perform other duties as assigned.

Requirements / Qualifications

• Minimum 5 years of proven sales experience (industry experience preferred but not required; training will be provided).
• Must be fluently bilingual in English and French (oral and written).
• Strong negotiation, communication, and relationship-building skills.
• Excellent problem-solving abilities and the capacity to thrive in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite; experience with CRM systems.
• Strong organizational skills and attention to detail to effectively manage multiple priorities.
• Ability to work independently as well as collaboratively within a team environment.
• Flexibility to adapt to changing priorities and willingness to go the extra mile to meet client and company needs.

Working Conditions:

• This is a full-time position based on a 40-hour work week.
• The role involves a balance of remote engagement and regular in-person customer visits, with occasional travel for meetings, tradeshows, and industry events.

Your Cool Work Perks

Benefits available from day 1

We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Company paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.

#ERBNON