Top Benefits
About the role
The Opportunity.
This is a role on Isaac's AI Team, sitting within the Technology function alongside the AI Lead. The role owns the day-to-day program with real independence: running initiatives end-to-end, delivering training, driving adoption, and acting as the first point of contact for AI questions from across the business. Beyond execution, this person is expected to spot patterns across the program, recommend improvements to how things run, and take on light mentoring of more junior team members as the function grows. Genuine enthusiasm for AI and its trajectory, with a drive to experiment hands-on with emerging tools and push what's possible rather than settling for the obvious application.
What You'll Do.
Initiative management
Own end-to-end tracking and prioritisation of AI initiatives across Isaac's five delivery pipelines, with latitude to resequence work as priorities shift Keep the initiative board current, spot patterns behind recurring delays, and propose fixes to how the pipelines run Triage incoming requests from the business, assign owners and priority, and push back on scope where needed Resolve day-to-day blockers independently and bring the AI Lead only decisions that need their input
Education and training delivery
Own the AI 101 curriculum end-to-end, including deciding what gets added as new use cases emerge Design and deliver more advanced training as adoption matures, including token-efficiency and workflow-specific content Manage the weekly AI Newsletter, including editorial judgment on what's worth surfacing to the business Lead the skills audit analysis and shape the training roadmap jointly with the AI Lead and L&D team, rather than just feeding data into it
Adoption and engagement
Lead the AI adoption campaign: run review days, build AI champions content, produce how-to guides for front-office activities Diagnose why specific teams are underusing the tools and design a tailored plan to get them moving, not just a generic starting point Build direct working relationships with sector leads and Head Office departments and represent the AI Team in those conversations
Tool and vendor support
Own the repository of approved AI tools and best practices, including deciding when it needs restructuring Lead the ongoing market scan: evaluate new tools against Isaac's needs and make a recommendation, not just a summary Own tool onboarding end-to-end: write access guides, communicate changes to staff, keep the inventory current Act as the go-to person for tool questions and use judgment on when to escalate versus decide directly
Triage and governance operations
Run the incoming triage process for AI requests, apply and interpret the current policy in ambiguous cases, and communicate outcomes Own financial tracking for the AI initiative and prepare a first draft of Steering Group reporting for the AI Lead's review
Diagnostic and data support
Lead day-in-the-life studies and the AI skills audit: design the approach, collect and organize data, and turn findings into recommendations Advise project teams applying AI on active client work within Isaac's data policy, including flagging edge cases the policy doesn't clearly cover
What You Bring
University degree in Computer Science, Engineering, Data Science, Business or related discipline 3–5 years of experience in a coordination, program/project management, operations, or similar execution-focused role, ideally including some experience shaping how a program runs rather than only running it Regular, confident use of everyday AI tools (e.g., ChatGPT, Copilot, Claude) with a track record of helping others adopt them in a business setting Skilled at working with data in spreadsheets, including organizing, cleaning, and drawing conclusions from information across multiple sources Strong written communication skills and experience producing guides, newsletters, and training materials that land with a non-technical audience Experience building clear, persuasive slide decks (PowerPoint or similar), including decks used to influence a decision Highly organized, proactive, and comfortable operating with limited day-to-day oversight Confident presenting to, influencing, and occasionally pushing back on senior stakeholders Some experience mentoring, training, or informally guiding more junior colleagues is a plus
Why work for us?
We offer competitive pay with a clear path to partner
We offer a future fund bonus of 2–4% on top of your compensation, which you can use however you choose.
You can enjoy 25 days paid vacation
You’ll do really meaningful work that makes a strong impact for our clients You’ll have the opportunity for rapid learning and career growth with our training and development programs You’ll work with amazing people who genuinely love to spend time together You’ll get to partake in really fun company sponsored activities & trips No weekend work We offer a comprehensive benefits package 100% covered by Isaac We’ve been named #1 Best Workplace in Canada by Great Place to Work® for companies with under 100 employees (2022) We’ve been named Top 10 Best Workplace in Canada by Great Place to Work® 9 out of the last 10 years and recognized for Best Workplace for Mental Health, Inclusion and Young Talent
Life at Isaac.
We push ourselves, in all aspects of our lives. You will be given a lot of responsibility early on in your career. You will be challenged beyond your comfort zone, but we’ll be there to support you - every step of the way. We value work-life balance, and part of this is a rule that we don’t work on weekends. As of 6pm on Friday, your only job is to make the most of the weekend.
Additional Information.
At Isaac our business is delivered by our people, and we are proud to say that we are an equal opportunity workplace that doesn’t discriminate in employment on the basis of any protected grounds. Including, but not limited to, age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, sex (including pregnancy and breast feeding), and sexual orientation. If you need assistance or an accommodation due to a disability please contact us.
This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.
Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.
Learn more about the Isaac Operations and the work we do by checking out our Instagram @isaacoperations.
Not the right fit? Search for AI Enablement jobs in Toronto, Ontario, Canada
Similar Jobs
Top Benefits
About the role
The Opportunity.
This is a role on Isaac's AI Team, sitting within the Technology function alongside the AI Lead. The role owns the day-to-day program with real independence: running initiatives end-to-end, delivering training, driving adoption, and acting as the first point of contact for AI questions from across the business. Beyond execution, this person is expected to spot patterns across the program, recommend improvements to how things run, and take on light mentoring of more junior team members as the function grows. Genuine enthusiasm for AI and its trajectory, with a drive to experiment hands-on with emerging tools and push what's possible rather than settling for the obvious application.
What You'll Do.
Initiative management
Own end-to-end tracking and prioritisation of AI initiatives across Isaac's five delivery pipelines, with latitude to resequence work as priorities shift Keep the initiative board current, spot patterns behind recurring delays, and propose fixes to how the pipelines run Triage incoming requests from the business, assign owners and priority, and push back on scope where needed Resolve day-to-day blockers independently and bring the AI Lead only decisions that need their input
Education and training delivery
Own the AI 101 curriculum end-to-end, including deciding what gets added as new use cases emerge Design and deliver more advanced training as adoption matures, including token-efficiency and workflow-specific content Manage the weekly AI Newsletter, including editorial judgment on what's worth surfacing to the business Lead the skills audit analysis and shape the training roadmap jointly with the AI Lead and L&D team, rather than just feeding data into it
Adoption and engagement
Lead the AI adoption campaign: run review days, build AI champions content, produce how-to guides for front-office activities Diagnose why specific teams are underusing the tools and design a tailored plan to get them moving, not just a generic starting point Build direct working relationships with sector leads and Head Office departments and represent the AI Team in those conversations
Tool and vendor support
Own the repository of approved AI tools and best practices, including deciding when it needs restructuring Lead the ongoing market scan: evaluate new tools against Isaac's needs and make a recommendation, not just a summary Own tool onboarding end-to-end: write access guides, communicate changes to staff, keep the inventory current Act as the go-to person for tool questions and use judgment on when to escalate versus decide directly
Triage and governance operations
Run the incoming triage process for AI requests, apply and interpret the current policy in ambiguous cases, and communicate outcomes Own financial tracking for the AI initiative and prepare a first draft of Steering Group reporting for the AI Lead's review
Diagnostic and data support
Lead day-in-the-life studies and the AI skills audit: design the approach, collect and organize data, and turn findings into recommendations Advise project teams applying AI on active client work within Isaac's data policy, including flagging edge cases the policy doesn't clearly cover
What You Bring
University degree in Computer Science, Engineering, Data Science, Business or related discipline 3–5 years of experience in a coordination, program/project management, operations, or similar execution-focused role, ideally including some experience shaping how a program runs rather than only running it Regular, confident use of everyday AI tools (e.g., ChatGPT, Copilot, Claude) with a track record of helping others adopt them in a business setting Skilled at working with data in spreadsheets, including organizing, cleaning, and drawing conclusions from information across multiple sources Strong written communication skills and experience producing guides, newsletters, and training materials that land with a non-technical audience Experience building clear, persuasive slide decks (PowerPoint or similar), including decks used to influence a decision Highly organized, proactive, and comfortable operating with limited day-to-day oversight Confident presenting to, influencing, and occasionally pushing back on senior stakeholders Some experience mentoring, training, or informally guiding more junior colleagues is a plus
Why work for us?
We offer competitive pay with a clear path to partner
We offer a future fund bonus of 2–4% on top of your compensation, which you can use however you choose.
You can enjoy 25 days paid vacation
You’ll do really meaningful work that makes a strong impact for our clients You’ll have the opportunity for rapid learning and career growth with our training and development programs You’ll work with amazing people who genuinely love to spend time together You’ll get to partake in really fun company sponsored activities & trips No weekend work We offer a comprehensive benefits package 100% covered by Isaac We’ve been named #1 Best Workplace in Canada by Great Place to Work® for companies with under 100 employees (2022) We’ve been named Top 10 Best Workplace in Canada by Great Place to Work® 9 out of the last 10 years and recognized for Best Workplace for Mental Health, Inclusion and Young Talent
Life at Isaac.
We push ourselves, in all aspects of our lives. You will be given a lot of responsibility early on in your career. You will be challenged beyond your comfort zone, but we’ll be there to support you - every step of the way. We value work-life balance, and part of this is a rule that we don’t work on weekends. As of 6pm on Friday, your only job is to make the most of the weekend.
Additional Information.
At Isaac our business is delivered by our people, and we are proud to say that we are an equal opportunity workplace that doesn’t discriminate in employment on the basis of any protected grounds. Including, but not limited to, age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, gender expression, sex (including pregnancy and breast feeding), and sexual orientation. If you need assistance or an accommodation due to a disability please contact us.
This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.
Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.
Learn more about the Isaac Operations and the work we do by checking out our Instagram @isaacoperations.
Not the right fit? Search for AI Enablement jobs in Toronto, Ontario, Canada