Nesto Group is the leading Canadian provider of mortgage technology and financing solutions. With over $70 billion in residential and commercial mortgages under administration and trusted by some of Canada’s most prominent financial institutions. Our mission is clear: We’re building the mortgage ecosystem of the future — and, in doing so, creating a true Canadian champion. Our activities are carried out principally through nesto, CMLS, and intellifi.

About The Team Are you excited to use your technical expertise to join a technology solutions entrepreneurial team within a well-established national financial services organization? Join our growing team of technical support staff who truly make an impact on product and service delivery at Intellifi as a Senior Technical Support Specialist. Our ideal candidate is an experienced IT professional with a strong problem-solving mindset, excellent communication skills, and the ability to work in a fast-paced environment.

What You'll Be Doing

• Be the primary IT contact person of the company in our Montreal office, in-person 5 days/week.
• Provide level 1 and 2 technical and application support to all of our other corporate office locations.
• Act as an escalation point for the more junior support personnel on the team.
• Coordinate with various third parties, department managers or stakeholders to resolve issues.
• Take lead in various projects meant to improve IT efficiency and functionality.
• Manage onboarding, offboarding and role management for all users.
• Build and support user workstations as well as manage hardware inventory
• Accurately use ticketing and time tracking systems to maintain service levels for end-users.
• Maintain and support internal and third-party software packages and coordinate with vendors or developers as needed.
• Build and deploy technology to automate maintenance, security, and deployment processes for workstations and end-user applications.
• Research and resolve problems within the scope of responsibility, escalating to appropriate departmental staff any issues that may adversely impact systems.
• Identify processes and procedures that can be automated and make recommendations to test and monitor systems’ performance.
• Assist with maintaining accurate technical support documentation and procedural compliance documentation.

Who We're Looking For

• A minimum of 5+ years of experience in a fast-paced technical support or network operations role within a technical support environment; financial services or FinTech industry experience is an asset.

• Acquired a degree or diploma in Computer Science, Information Technology, Computer Engineering or have received equal training in a similar field of study.

• Supported windows-based enterprise applications and have experience in supporting the following:

• Microsoft Azure/Entra.

• Microsoft InTune.

• Microsoft Office 365.

• Microsoft Exchange Online.

• Anti-virus and security applications.

• Workstation build automation and hardening.

• Workstation remote support solutions.

• Remote desktop and Virtual desktop technologies.

• Experience and knowledge of information technology information library (ITIL) methodologies.

What We Offer

• Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.
• Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates.
• Benefit from a generous time-off policy including 4 weeks vacation per year.
• Enjoy a premium benefits plan fully paid by nesto, including a top-class insurance plan and unlimited access to telemedicine and mental health service, for you and your family from day 1.
• Access to an annual health and wellness budget.
• We own beautiful offices in downtown Montreal (Peel Station) and our spaces are dog-friendly.

Diversity & Inclusion At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.