Who you are

• Chronically Online You live and breathe internet culture and know how to translate it into on-brand, engaging content that feels natural across platforms
• AI-First Mindset You use Zapier and AI tools daily to streamline workflows, accelerate content creation, and find smarter ways to scale
• Creative Storyteller You can write funny, smart, and relevant posts and comments that feel human, not forced or robotic
• Strategic Operator You balance creative instincts with an eye for data, experimenting often but always learning from results

What the job involves

• Zapier is looking for a Sr. Social Media Specialist who’s creative, witty, and knows how to hook an audience. You’ll be the voice of Zapier across platforms, making our channels more engaging, more human, and more impactful
• In this role, you’ll shape how millions of people discover and interact with Zapier online. From engaging with our community across platforms, to steering Reddit conversations to launching our biggest updates on Twitter/X and LinkedIn, you’ll drive social presence that feels authentic, trend-aware, and differentiated
• You’ll partner with teams across Marketing, GTM, and Product to bring Zapier’s story to life and strengthen our reputation as the leader in automation and AI orchestration
• If you want to flex your creative muscles while advancing your career at a fast-growing, profitable, impact-driven company, read on…
• Community Engagement Be the voice of Zapier in comments and conversations, speaking WITH our audience, not at them
• Reddit Strategy Manage Zapier’s Reddit presence (with agency support) to build credibility, shape conversations, and positively influence how people and LLMs talk about us
• Channel Management Share Zapier’s biggest updates on Twitter/X and LinkedIn in ways that feel fresh, engaging, and accessible
• Trendspotting & Experimentation Stay plugged into internet culture, surfacing new formats and trends, and bring creative ideas to life quickly
• Collaboration Partner with Customer Advocacy, Influencer Marketing, and GTM teams to support campaigns, amplify stories, and align messaging
• Continuous Improvement Monitor performance, manage budgets, and propose new resources to grow reach, test new strategies, and improve our channels

The application process

• At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity
• We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description
• All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process
• This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate
• Please be sure to answer each question; the resume and CV fields are optional
• Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process
• After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team
• In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application
• We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Benefits

• Work from anywhere
• Bonus program
• Unlimited vacation policy
• Great healthcare + dental + vision coverage*
• Retirement plan with company match*
• Stock options for every Zapien**
• 2 annual company retreats to awesome places
• 14 weeks paid leave for new parents
• Home office setup stipend
• Professional development allowance