Job Description

WHAT IS THE OPPORTUNITY?

Process Owners – Finance Shared Services (FSS) under Operations Process Engineering group support the Financial Operations centre that perform day to day execution of finance related processes such as Reconciliation, Vendor invoice payments, Journal entry postings, Finance Application and Cost allocation services. The team employs over 75 employees through offices in Canada and Caribbean. The objective of the Process Owners team is to reimagine and redesign the work done for FSS, by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction.

The Manager, Process Owner – Global Reconciliation Services (GRS) is responsible for the ongoing maintenance and governance of GRS processes, identifying process optimization opportunities, supporting process redesign and risk mitigation activities and carrying out transformations, while improving the documentation of processes.

WHAT WILL YOU DO?

• Strives to improve finance processes while ensuring work performed is verified and in conformance with RBC standards, policies, procedures and in compliance with Statutory and Regulatory requirements.
• Participates in end-to-end process redesign, analysis, planning, documentation and implementation for assigned processes/tasks, leading the planning of assigned tasks and ensuring integration into overall initiative plan.
• Performs full analysis and execution components of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation, etc).
• Leverages automation (e.g. VBA) and/or works with our IT partners to streamline processes and eliminate non-value-added activities
• Seeks to contribute to an environment of continuous improvement by identifying, recommending and assisting implementation of business solutions that support the overall strategy of Finance Shared Services.
• Anticipates operational and tactical risks and issues and tracks to resolution using the appropriate methodology.
• Assesses ambiguous situations and provides clarity to team and stakeholders as required.
• Promotes innovative or improved methods to achieve targets and implements best practices.
• Provides superior client experience and strengthens relationship with business partners and vendors.
• Collaborates with colleagues across the organization as required.
• Raises, tracks and works to the resolution of issues/conflicts, removes barriers/resolves issues and escalates to others as appropriate.
• Structural template designs and Documentation improvements
• Process reengineering for process remediation.
• Design and document internal controls to mitigate risks identified through process reviews

WHAT DO YOU NEED TO SUCCEED?

Must have:

• University degree or equivalent experience (Business / Accounting preferred)
• 3-5 years’ experience with E2E process review, and remediation planning
• 2+ years’ experience in the general ledger reconciliation environment.
• Experience with process mapping and documentation
• Project management and planning skills
• Strong oral and written communication skills
• Strong collaboration and stakeholder management skills
• Strong understanding of TLM (Transactional Life cycle Management) application
• Confidence in decision making and strategic planning
• Strong Excel skills and PowerPoint skills
• Critical thinking.
• Solid knowledge of implementing Controls and Risk assessment frameworks
• Change management minded
• Sense of urgency with ability to handle multiple demands

Nice-to-have:

• Experience with Large data
• VBA Excel knowledge
• SOX Controls knowledge to meet process requirements.
• Financial reporting cycle experience
• Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
• Interest in AI solutions applied to process optimization

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to work with groups from all over RBC including Financial control, Finance IT , Automation teams and developers.
• Space to implement new Ideas and visions into existing roles and processes

#LI-Post

Job Skills

Accounting, Accounting, Analytical Thinking, Business, Critical Thinking, Decision Making, Documentations, End Processing, End to End Process, Finance, Forward Thinking, Interpersonal Relationship Management, Microsoft Excel, Microsoft Excel VBA Programming, Office VBA, Operational Delivery, Operations Processes, Practical Thinking, Process Improvements, Risk Management, SOX Documentation, SOX Guidelines, SOX Testing, Strategic Thinking, Time Management {+ 1 more}

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-27

Application Deadline:

2025-09-12

Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I****nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.