Customer Success Associate (Bilingual English and Mandarin)
About the role
Customer Success Associate
Location: Ottawa, ON
Company: Trellis (gotrellis.com)
About Trellis
Trellis is an AI-driven agentic commerce platform that helps brands and agencies grow profitably on Amazon, Walmart, and other marketplaces. We use advanced automation and intelligent agents to optimize advertising, pricing, and promotions — transforming how e-commerce businesses scale.
About the Role
We’re looking for a Customer Success Associate to join our growing team. This role is perfect for a recent graduate with a degree in Economics, Marketing, or a related field, who is fluent in English and Mandarin and eager to make an impact in a fast-paced, high-growth SaaS environment.
As part of our Customer Success team, you’ll work directly with brands and agencies to ensure they achieve measurable success on our platform. You’ll learn the ins and outs of Amazon PPC, marketplace strategy, and data-driven growth — while collaborating with our Growth, Product, and Data teams.
What You’ll Do
- Partner with clients to understand their goals and ensure successful onboarding and adoption of the Trellis platform.
- Analyze campaign performance and help clients optimize their advertising, pricing, and promotions strategies.
- Collaborate with internal teams to identify opportunities for improved client outcomes.
- Communicate insights clearly and proactively to English- and Mandarin-speaking clients.
- Contribute to customer documentation, training resources, and process improvements.
What We’re Looking For
Bachelor’s degree in Economics, Marketing, Business, or a related field**.**
About Trellis
Trellis Company is a mission-driven, nonprofit 501(c)(3) corporation that connects people to education-to-employment pathways that transform their lives. Our purpose is to develop and advance initiatives that grow individual economic mobility and expand community prosperity.
At Trellis, we actively promote diversity, equality, and belonging both at Trellis and throughout our family of companies. That extends to the relationships and interactions we have with our partners, our customers, and our community.
More About Trellis For more than 42 years, we have delivered positive outcomes for college students and higher ed institutions. We are now extending our commitment to the social good to reach a greater number of people and the communities where they live. Through our nationally recognized research services, specialized employee financial wellness programs, and workforce development collaboratives, we aim to increase individual economic mobility and expand community prosperity.
We build each other up to bring out the best in all of us.
Our Core Values • We do well by doing good • Our culture celebrates diversity, equity, and inclusion • We encourage exploration, experimentation, and innovation • Our work gives us fulfillment and purpose • We foster a sense of trust, servant leadership, and integrity • We succeed because we work together
Customer Success Associate (Bilingual English and Mandarin)
About the role
Customer Success Associate
Location: Ottawa, ON
Company: Trellis (gotrellis.com)
About Trellis
Trellis is an AI-driven agentic commerce platform that helps brands and agencies grow profitably on Amazon, Walmart, and other marketplaces. We use advanced automation and intelligent agents to optimize advertising, pricing, and promotions — transforming how e-commerce businesses scale.
About the Role
We’re looking for a Customer Success Associate to join our growing team. This role is perfect for a recent graduate with a degree in Economics, Marketing, or a related field, who is fluent in English and Mandarin and eager to make an impact in a fast-paced, high-growth SaaS environment.
As part of our Customer Success team, you’ll work directly with brands and agencies to ensure they achieve measurable success on our platform. You’ll learn the ins and outs of Amazon PPC, marketplace strategy, and data-driven growth — while collaborating with our Growth, Product, and Data teams.
What You’ll Do
- Partner with clients to understand their goals and ensure successful onboarding and adoption of the Trellis platform.
- Analyze campaign performance and help clients optimize their advertising, pricing, and promotions strategies.
- Collaborate with internal teams to identify opportunities for improved client outcomes.
- Communicate insights clearly and proactively to English- and Mandarin-speaking clients.
- Contribute to customer documentation, training resources, and process improvements.
What We’re Looking For
Bachelor’s degree in Economics, Marketing, Business, or a related field**.**
About Trellis
Trellis Company is a mission-driven, nonprofit 501(c)(3) corporation that connects people to education-to-employment pathways that transform their lives. Our purpose is to develop and advance initiatives that grow individual economic mobility and expand community prosperity.
At Trellis, we actively promote diversity, equality, and belonging both at Trellis and throughout our family of companies. That extends to the relationships and interactions we have with our partners, our customers, and our community.
More About Trellis For more than 42 years, we have delivered positive outcomes for college students and higher ed institutions. We are now extending our commitment to the social good to reach a greater number of people and the communities where they live. Through our nationally recognized research services, specialized employee financial wellness programs, and workforce development collaboratives, we aim to increase individual economic mobility and expand community prosperity.
We build each other up to bring out the best in all of us.
Our Core Values • We do well by doing good • Our culture celebrates diversity, equity, and inclusion • We encourage exploration, experimentation, and innovation • Our work gives us fulfillment and purpose • We foster a sense of trust, servant leadership, and integrity • We succeed because we work together