Assistant Manager, CSS and Sanctuary Program (Overnight)
About the role
The Impact an Overnight Assistant Manager, CSS and Sanctuary Program can make:
The Overnight Assistant Manager, CSS and Sanctuary Program will assist in the management of operations of the program (s), with responsibility for program operations and service delivery procedures. Working with the Manager, CSS and Sanctuary Program, the Assistant Manager will ensure compliance with program operational policies and procedures and ensure the safety of all staff and young persons as well as adherence to the mission, principles, philosophy, and policies of Covenant House Vancouver.
How you will contribute:
- Provide direct supervision to team leaders including direct monthly reflective supervision and ensure that team leaders are providing monthly reflective supervision to youth workers.
- Oversee the day to day operations
- Support Team Leaders with callouts and shift coverage as needed, step in as Youth Worker or Team Leader as necessary, and be flexible to provide manager coverage as needed.
- Meet weekly between assistant managers to provide consistent communication, alignment, direction, implementation and adherence to CH Philosophy, Policy, and Procedures while role modeling professional practice and communication cross departmentally
- Coordinate volunteer schedules and activities
- Responsible for responding to People & Culture matters as required
- Attend intra-agency and program related meetings as required
- Monitor and track petty cash, various budget items, pharmacy expenditure, taxi usage and transit tickets, provide administrative and other support to the Manager, Complex Support Services as requested, and provide input into operational needs and budgets as requested by the manager
- Support Manager reviewing KPIO data and ensure accuracy
- Support in job interviews as needed
- Maintaining visibility and accessibility to frontline staff by being actively on “the floor” supporting young people and staff
- Support Team Leaders in managing incidents and maintaining building safety and coordinate building safety training
- Attend and represent CHV for agency and community partner meetings as directed by the Manager, Complex Support Services
- Ensure all program staff attend required and optional training and New Employee Orientation Program (NEOP)
- Provide job and program specific training for staff as directed by Manager
Compensation:
The successful candidate can expect a starting salary of between $70,306.60 and $87,887.80 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $105,469.00.
Who are we looking for?
Education and Experience:
- Undergraduate or master’s degree in related Social Services, Health Sciences preferred or a combination of education and experience.
- Minimum of 3-5 years of supervisory experience, with a strong track record of leading and motivating teams, particularly in the context of youth social services or at-risk communities
- Extensive experience of working in a Harm Reduction, Low Barrier environment.
- Non-Violent Crisis Intervention (On the job training available)
Competencies:
- Strong organizational skills
- Excellent team building skills
- Demonstrated leadership and management skills
- Goal oriented, ability to plan and implement change
- Crisis intervention skills
- Excellent interpersonal communication skills
- Understanding of Trauma Informed Practice and principles of Harm Reduction
- Understanding and commitment to youth participation and empowerment
Schedule: Wednesday - Saturday 9:30pm - 6:15am - 70 hours biweekly
About Covenant House International
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.
Assistant Manager, CSS and Sanctuary Program (Overnight)
About the role
The Impact an Overnight Assistant Manager, CSS and Sanctuary Program can make:
The Overnight Assistant Manager, CSS and Sanctuary Program will assist in the management of operations of the program (s), with responsibility for program operations and service delivery procedures. Working with the Manager, CSS and Sanctuary Program, the Assistant Manager will ensure compliance with program operational policies and procedures and ensure the safety of all staff and young persons as well as adherence to the mission, principles, philosophy, and policies of Covenant House Vancouver.
How you will contribute:
- Provide direct supervision to team leaders including direct monthly reflective supervision and ensure that team leaders are providing monthly reflective supervision to youth workers.
- Oversee the day to day operations
- Support Team Leaders with callouts and shift coverage as needed, step in as Youth Worker or Team Leader as necessary, and be flexible to provide manager coverage as needed.
- Meet weekly between assistant managers to provide consistent communication, alignment, direction, implementation and adherence to CH Philosophy, Policy, and Procedures while role modeling professional practice and communication cross departmentally
- Coordinate volunteer schedules and activities
- Responsible for responding to People & Culture matters as required
- Attend intra-agency and program related meetings as required
- Monitor and track petty cash, various budget items, pharmacy expenditure, taxi usage and transit tickets, provide administrative and other support to the Manager, Complex Support Services as requested, and provide input into operational needs and budgets as requested by the manager
- Support Manager reviewing KPIO data and ensure accuracy
- Support in job interviews as needed
- Maintaining visibility and accessibility to frontline staff by being actively on “the floor” supporting young people and staff
- Support Team Leaders in managing incidents and maintaining building safety and coordinate building safety training
- Attend and represent CHV for agency and community partner meetings as directed by the Manager, Complex Support Services
- Ensure all program staff attend required and optional training and New Employee Orientation Program (NEOP)
- Provide job and program specific training for staff as directed by Manager
Compensation:
The successful candidate can expect a starting salary of between $70,306.60 and $87,887.80 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $105,469.00.
Who are we looking for?
Education and Experience:
- Undergraduate or master’s degree in related Social Services, Health Sciences preferred or a combination of education and experience.
- Minimum of 3-5 years of supervisory experience, with a strong track record of leading and motivating teams, particularly in the context of youth social services or at-risk communities
- Extensive experience of working in a Harm Reduction, Low Barrier environment.
- Non-Violent Crisis Intervention (On the job training available)
Competencies:
- Strong organizational skills
- Excellent team building skills
- Demonstrated leadership and management skills
- Goal oriented, ability to plan and implement change
- Crisis intervention skills
- Excellent interpersonal communication skills
- Understanding of Trauma Informed Practice and principles of Harm Reduction
- Understanding and commitment to youth participation and empowerment
Schedule: Wednesday - Saturday 9:30pm - 6:15am - 70 hours biweekly
About Covenant House International
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.