Job ID

Regular/Temporary

Regular

Job Title

Housing Assistant - Full Time - Housing & Conference Services

73502

Location

Central Campus

Open Date

12/18/2025

Job Type

Continuing

Close Date

01/04/2026

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

Housing Residences Central Adm

Salary Grade/Band

Grade 3

Salary Range

$23.86 - $30.11 (hourly)

Hours per Week

35

Target Number of Openings

1

Posting Details

Schedule

Mon-Fri (8am - 4:30pm)

Education Level

Secondary School diploma.

Career Level

Requires 18 months of relevant experience

Anticipated start date: January 21, 2026

JD# 0197

Job Description

This role belongs to Unifor Local 5555 Unit 1 Bargaining Unit

Unit Description:

The Housing Assistant acts as an ambassador for McMaster University's Housing and Conference Services team, delivering exceptional customer service while representing the University with professionalism and care. This role provides a visible, approachable, and dependable front-line presence, proactively anticipating and responding to the needs of guests, residents, and stakeholders to ensure a positive and seamless experience.

We are currently hiring primarily for day shift: Monday - Friday from 8:00am – 4:30pm (day shift working 37.5 hrs per week). Please note that all shifts on evenings, nights, and weekends have an additional shift premium!

Job Summary:

• Performs a range of administrative duties and acts as primary contact for housing and conference services. Responds to inquiries and provides information to students, parents and guests, or refers them to appropriate departments.
• Respond to telephone, email and in-person inquiries regarding housing and conference services, the University, and the greater community.
• Receive and resolve student and guest concerns.
• Provide information to students and guests on filling out various forms and sign-in sheets.
• Gather and compile support materials for residence students and guests.
• Assemble and prepare outgoing mailings and packages.
• Write a variety of documents such as correspondence, guides, directions, and instructions.
• Gather information and input data regarding requests for maintenance, repairs, and cleaning for residence facilities.
• Issue security access cards and keys to appropriate users based on established safety and security requirements.
• Monitor inventory of access cards and keys and references moving records to confirm accuracy.
• Determine lock changes and charges based on discrepancies and when requested, apply to accounts.
• Deactivate reported lost or stolen cards.
• Monitor alarms and contact security services to report issues.
• Monitor and reconcile cash transactions and prepare daily fund deposits.
• Calculate fees for guests and students attending conferences and staying in residence accommodations.
• Attend and participate in a variety of meetings.
• Inspect student rooms for damages. Track student damage charges.
• Use a voice recorder to transcribe information.

Education & Experience:

Secondary School diploma. Requires 18 months of relevant experience.

Additional Requirements:

• Demonstrate excellent interpersonal and communication skills with a strong commitment to creating a welcoming and positive experience for all guests.

• Be self-motivated, take initiative, and work effectively both independently and collaboratively within a team environment.

• Exhibit professionalism, act as an effective communicator, and consistently maintain a positive, service-oriented attitude.

• Possess strong organizational skills, be detail-oriented, and demonstrate problem-solving abilities.

• Provide support to students, hotel and conference guests, and campus partners with a focus on exceptional service.

• Maintain a strong understanding of privacy, confidentiality, and security protocols essential to the role.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.