Business Solutions Specialist - Limited Term

Tracking Code: req1737

Faculty/Department: Information Technology (IT) Services Department

Number of Positions: 1

Appointment Type: Full-Time Continuing 6 months

Hours of Work: 35 hours per week

Salary Range: Level 9 - Starting Salary, Step 1 $78,038

Posting Date: September 16, 2025

Closing Date: September 22, 2025 (7:00 pm EST)

Job Summary: The incumbent will be primarily responsible for analyzing, acquiring or developing, programming, testing, training, delivering, and administering business applications. These applications may collect data and interface with other on-campus systems such as (but not limited to) Ellucian applications, Google Workspace for Education, Microsoft SharePoint, and Microsoft 365 to meet the business needs of various departments and faculties. The incumbent is also expected to provide ongoing support to faculty, staff, and students, which includes, but is not limited to, training, handling support calls, and developing both technical and non-technical documentation.

Nature of work:
This position reports to the Manager of Collaborative Technologies within the Information Technology department and is part of a technical team responsible for developing, implementing, and supporting various applications and solutions at Ontario Tech.

Responsibilities/accountabilities:

Develop data management and collaboration solutions for all faculties and business units within the university.

• Gather related information on data management and collaborative tools

• Identify business objectives and scope out functional requirements

• Create a project plan and project charter

• Capture all user requirements and create a technical requirements document as required

• Develop and implement data management and collaboration areas while utilizing application tools to meet the faculties / business unit’s requirements

• Conduct user acceptance testing

• Conduct train the trainer training sessions

• Once signed off move to production environment

Provide the primary administration of Google Workspace for Education

• Gather related information on Google that can be used by students, faculty and staff

• Attend Google Workspace for Education sessions to understand what Google and other higher education institutions are doing currently and future plans

• Identify business objectives and build a road map based on objectives

• Test new services / applications for students, faculty and staff in the Google development area

• Conduct user testing and acceptance of new services / applications as required

• Implement new services / applications in production environments

• Collaborate with Durham College Information Technology Services ensuring Ontario Tech core applications serve the needs of the University community

• Investigate service degradation with both Durham College Information Technology Services and Google as required. This includes spam investigation, user access and account creation, application availability etc.

Provide IT Security guidance for issues relating to Google Workspace for Education

• Manage and support Google Workspace admin panel to support and secure the Google Workspace environment
• Liaise with the Ontario Tech Security analyst as required
• Respond confidentially to requests from the University Secretariat and Campus Security regarding access to user account information within the Google Workspace Suite of applications

Provide ongoing support including changes and or upgrades to existing data management, collaboration applications, Google Workspace, MS Teams, Zoom, SharePoint on-premise and Online and other web-based applications currently in production.

• Collaborate with business units and faculties as required for support and changes to data management, collaboration applications, and web based applications
• Respond to support tickets through service desk generated tickets from end users
• Assess user requirements and technical requirements for changes and upgrades to developed applications
• Conduct midway meetings to ensure deliverables are being met
• Implement changes / upgrades of web-based applications in development environments according to vendor and user requirements
• Plan and conduct user acceptance as required
• Implement changes / upgrades to production environments once deliverables are met and user training is completed
• Elicit business requirements
• Acquire information from the departments or faculties based on their requirements for web-based applications. Depending on the size of the project perform the following:
  • Schedule kick off meeting with key stakeholders to identify business objectives
  • Create project plan and project charter as required based on size of project
  • Analyze the user requirements and the technical requirements to ensure understanding and desired end state
  • Initiate development of project according to the project plan
  • Schedule and facilitate meetings as required to ensure deliverables are being met
  • Execute user acceptance testing
  • Move to production environment once project deliverables are met and user training is completed

Required Skills:

• Proficiency in troubleshooting and problem-solving
• Excellent organizational and time management abilities
• Capability to work independently and collaboratively within a team
• Strong written and verbal communication skills
• Ability to adapt to changing technologies and learn new software quickly

Required Education:

• Completion of a four-year University program (Bachelor of Computer Science/Information degree)

• Additional accreditation / certification to strengthen candidacy would be an asset:

  • Google Workspace for Education Certified Administrator
  • Google Cloud Computing (GCP) Administrator
  • Microsoft 365 Certified: Fundamentals
  • Project management light framework
  • Microsoft Azure Certified: Fundamentals

• Verification of Academic credentials may be required

Required Experience:

Over 1 years and including 3 years in similar work:

• Strong interpersonal skills with the ability to apply, obtain and synthesize user requirements
• Experience with project management tools i.e. project charter, business / system requirements documentation, project task management and milestone reporting
• Experience with HTL, Web Services, PHP, Python, CSS and web technologies
• Experience with SQL, MySQL, .NET, PowerShell, Windows, Windows Server and MacOS
• Ability read and troubleshoot code in Python, PowerShell, SQL etc.
• Solid understanding of the postsecondary environment
• Communication Skills – Communication requires considerable comprehension and interpretation of information of a detailed technical, specialized, or complex nature

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until September 22, 2025 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time.

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 10/6/2025

Expected End Date: 4/17/2026