POSITION TITLE: Director, Business Operations and Administration

DEPARTMENT: Business Operations and Administration

AFFILIATION: Non- Unionized Position

LOCATION: Headquarters, ON

HOURS: Mon-Fri, 9am to 5pm

JOB STATUS: Full-time, Permanent

EXTENDED HOURS: Dependent on needs of operations

ABOUT THE ORGANIZATION

Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices. Our mission is achieved through culturally appropriate programs such as counselling, childcare, educational, and employment services and youth development.

ABOUT THE POSITION

The Director, Business Operations and Administration provides strategic and operational leadership for Tropicana Community Services’ Business Operations and Administration Division, which includes Finance, Administrative Services, Information Technology, Facilities Management, and People & Culture.

As a member of the Senior Leadership Team (SLT), the Director works collaboratively with the CEO and other divisional leaders to ensure organizational excellence, operational efficiency, and an engaged, high-performing workforce. The Director plays a pivotal role in integrating financial stewardship, technological innovation, people-first culture, and sound administrative practices to support Tropicana’s mission of empowering diverse communities and changing lives.

AREAS OF RESPONSIBILITY

Strategic Leadership and Planning

• Partner with the CEO and SLT to develop and execute organizational strategies aligned with Tropicana’s vision and strategic priorities.

• Lead the planning and implementation of initiatives to improve operational effectiveness, cost efficiency, and risk management across the organization.

• Contribute to strategic decision-making through data-driven insights, risk assessments, and performance metrics.

Financial Management and Oversight

• Oversee all financial operations, including budgeting, forecasting, reporting, and compliance with accounting standards and regulatory requirements.

• Ensure sound fiscal management and effective resource allocation to support program and service delivery.

• Work closely with the Finance Manager to analyze financial performance, manage audit processes, and maintain transparency and accountability in all financial practices.

People & Culture (Human Resources)

• Lead and support a culture of engagement, inclusion, equity, and professional growth across the organization.

• Oversee talent management, recruitment, training, performance evaluation, and employee relations strategies.

• Collaborate with the Manager, People and Culture to strengthen organizational culture, employee satisfaction, and retention.

• Promote wellness, workplace safety, and compliance with employment legislation and Tropicana’s policies.

Information Technology and Systems

• Provide strategic oversight of Tropicana’s IT infrastructure, data systems, and cybersecurity protocols.

• Guide the development and implementation of technology solutions that enhance operational efficiency and data-informed decision-making.

• Ensure reliable system performance, service request responsiveness, and continuous improvement of digital tools.

Facilities and Administrative Services

• Oversee facilities management, maintenance, and space planning to ensure safe, accessible, and functional environments for staff and clients.

• Implement preventive maintenance schedules and monitor the effectiveness of building operations.

• Ensure compliance with health and safety, accessibility, and environmental standards.

• Direct administrative services to ensure efficient internal operations and excellent support across all divisions.

Governance, Risk, and Compliance

• Develop and monitor policies, procedures, and internal controls that uphold governance, ethical conduct, and legal compliance.

• Lead risk assessment and mitigation initiatives related to finance, HR, IT, and facilities.

• Provide regular reports and recommendations to the CEO and Board of Directors on operational and financial matters.

Performance Measurement and Continuous Improvement

• Establish and track key performance indicators (KPIs) across operational and cultural domains, including:

• Budget variance and cost-efficiency ratios

• System uptime and IT service metrics

• Facility maintenance effectiveness

• Employee satisfaction, retention, and diversity benchmarks

• Drive continuous improvement by using data and feedback to refine processes, reduce inefficiencies, and enhance service quality.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Business Administration, Management, Finance, Human Resources, or a related field and Master’s degree or professional designation (CPA, CHRL, PMP) preferred.

• Minimum of 10 years of progressive leadership experience in Business Operations, Finance, HR, preferably within the non-profit or public sector.

• Demonstrated experience in strategic planning, budgeting, and organizational development.

• Proven ability to lead multidisciplinary teams and manage complex projects.

• Strong understanding of financial management, HR best practices, IT systems, and facilities operations.

• Excellent analytical, communication, and interpersonal skills.

• Commitment to diversity, equity, inclusion, and community service values consistent with Tropicana’s mission.

BONUS/ PREFERRED QUALIFICATIONS

• Strategic and Analytical Thinking

• Leadership and Team Development

• Financial and Operational Acumen

• Change Management

• Communication and Collaboration

• Integrity and Accountability

• Equity, Diversity, and Inclusion Advocacy

WORKING CONDITIONS

• Full-time, on-site position with occasional hybrid flexibility.

• May require occasional evening or weekend hours to support events or critical operations.

What We Offer:

• Group Benefits Plan with Extended Healthcare and Dental Benefits

• Career growth and development opportunities

• A chance to play an active role in giving back to your community

• Employee Assistance Program

Although we appreciate each application, only those candidates being considered for the position will be contacted.

Tropicana Community Services commits to promoting inclusion, diversity, equity and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. Tropicana Community Services will aim to ensure that our staff reflect the experience, skills and diversity of the communities we serve and create an inclusive, barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process please contact Human resources. All information received in relation to accommodation will be kept confidential.