Dispatcher, Transportation Services (2025-1442)
About the role
Position Details
Position Status: Regular Full Time Location: Dr. Vernon Fanning Centre, Transport Client Bus Ops BW Hours: 77.50 FTE: 1.00 Shift: Days Shift Times: 0600-1415 Union: Non Union GSS Rate of Pay: 23.76 - 30.26 PCN: FANBODTS02
Date Competition Closes: March 16, 2026 The Opportunity
Position Summary: Reporting directly to the Site Manager, Fanning Centre, the Transportation Dispatcher is a supervisory position responsible for supporting the efficient operation of Transportation Services. This role requires a reliable, organized, and professional individual who will play a critical role in coordinating daily transportation activities, ensuring effective scheduling, maintaining clear communication with drivers, and supporting the timely delivery of services to clients and stakeholders.
Key Responsibilities:
- Coordinate and schedule daily transportation requests
- Dispatch drivers and monitor routes to ensure timely arrivals and departures
- Maintain clear and professional communication with drivers, site staff, and leadership
- Respond to scheduling changes, delays, and urgent transportation needs
- Track vehicle locations and adjust assignments as required
- Maintain accurate records of trips, incidents, and service logs
- Schedule vehicle maintenance
- Support compliance with safety policies, procedures, and regulatory requirements
- Support driver training and on-going education and testing within the department
- Assist with reporting, data entry, and documentation as required
Qualifications & Experience:
- Graduation from Grade 12 or equivalent is required (post-secondary education in logistics, administration, or a related
field is an asset).
- Previous dispatch, transportation, logistics, or coordination experience preferred
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and scheduling software
- Ability to remain calm and make sound decisions in a fast-paced environment
- Knowledge of local geography is an asset
- This position requires high attention to detail, initiative and the ability to work with minimal supervision
- Excellent communication skills and a professional demeanor are required; Experience in a health care environment is an asset
Working Conditions:
- Office based position with frequent phone and computer use
- Occasional high-pressure situation requiring quick decision making
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Carewest Innovative Health Care
We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.
We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for seniors and adults under the age of 65. With 13 locations across Calgary and a team of over 2,600 employees, we offer a diverse, interdisciplinary and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow and excel with us.
Carewest has been recognized as one of Alberta’s Top Employers acknowledging our commitment to promoting a strong work/life balance, providing competitive salaries & benefits, and the promotion of teamwork in a collaborative healthcare environment. If you share our vision and are dedicated to joining our growing team, please review our open positions and apply today!
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Dispatcher, Transportation Services (2025-1442)
About the role
Position Details
Position Status: Regular Full Time Location: Dr. Vernon Fanning Centre, Transport Client Bus Ops BW Hours: 77.50 FTE: 1.00 Shift: Days Shift Times: 0600-1415 Union: Non Union GSS Rate of Pay: 23.76 - 30.26 PCN: FANBODTS02
Date Competition Closes: March 16, 2026 The Opportunity
Position Summary: Reporting directly to the Site Manager, Fanning Centre, the Transportation Dispatcher is a supervisory position responsible for supporting the efficient operation of Transportation Services. This role requires a reliable, organized, and professional individual who will play a critical role in coordinating daily transportation activities, ensuring effective scheduling, maintaining clear communication with drivers, and supporting the timely delivery of services to clients and stakeholders.
Key Responsibilities:
- Coordinate and schedule daily transportation requests
- Dispatch drivers and monitor routes to ensure timely arrivals and departures
- Maintain clear and professional communication with drivers, site staff, and leadership
- Respond to scheduling changes, delays, and urgent transportation needs
- Track vehicle locations and adjust assignments as required
- Maintain accurate records of trips, incidents, and service logs
- Schedule vehicle maintenance
- Support compliance with safety policies, procedures, and regulatory requirements
- Support driver training and on-going education and testing within the department
- Assist with reporting, data entry, and documentation as required
Qualifications & Experience:
- Graduation from Grade 12 or equivalent is required (post-secondary education in logistics, administration, or a related
field is an asset).
- Previous dispatch, transportation, logistics, or coordination experience preferred
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and scheduling software
- Ability to remain calm and make sound decisions in a fast-paced environment
- Knowledge of local geography is an asset
- This position requires high attention to detail, initiative and the ability to work with minimal supervision
- Excellent communication skills and a professional demeanor are required; Experience in a health care environment is an asset
Working Conditions:
- Office based position with frequent phone and computer use
- Occasional high-pressure situation requiring quick decision making
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Carewest Innovative Health Care
We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.
We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for seniors and adults under the age of 65. With 13 locations across Calgary and a team of over 2,600 employees, we offer a diverse, interdisciplinary and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow and excel with us.
Carewest has been recognized as one of Alberta’s Top Employers acknowledging our commitment to promoting a strong work/life balance, providing competitive salaries & benefits, and the promotion of teamwork in a collaborative healthcare environment. If you share our vision and are dedicated to joining our growing team, please review our open positions and apply today!